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Computer won't start

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brisago Posted messages 60 Registration date   Status Membre Last intervention   -  
brisago Posted messages 60 Registration date   Status Membre Last intervention   -
Hello,

I have a desktop computer and when I turn it on, it beeps "beep" "beep" and the lights turn off. A few moments later, the fan runs at full speed. Please help me solve this problem.
Note: The computer is new so it hasn't been used since I received it from the company.
Thank you in advance.

Configuration: Windows 7 / Firefox 29.0

9 réponses

Réponse 1 / 9
christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
Hello,

First of all, do you have access to the BIOS? It would indeed be good to know the brand of the BIOS, as the meaning of the beeps varies depending on the brand.

Best regards,
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
Thank you for responding to my request for help. But how can I know if I have access to the BIOS since I am a beginner in computer maintenance?
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Réponse 2 / 9
christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
When you turn on your PC and provided that you have a display on the screen, look at the bottom and you should see a message like "Enter BIOS setup press... (usually it's the Del or F12 key). If you can access it, you will then see the BIOS brand.
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
ok. Nothing is displayed on the monitor. My screen is black and now it beeps 5 times.
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Réponse 3 / 9
christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
Are the 5 beeps long, short, or a mix of both?
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
they are short beeps
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Réponse 4 / 9
christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
Based on your writings, it seems to be a problem with the graphics card. If you can easily open the desktop case, check if your graphics card is properly seated on the motherboard.
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
Yes, the graphics card is properly inserted. I also forgot to mention that after the two indicators turn off, a few moments later, the fan runs at high speed. I really wonder what is going on.
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Réponse 5 / 9
christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
Other tests to perform: Start by removing the RAM. Replace it with only one in the slot closest to the CPU. Restart the PC. If nothing happens, try with the second one. If still nothing, the problem probably doesn't come from there. Second test: Check the processor (make sure it is correctly inserted in the socket, that there is enough thermal paste, and that the heatsink is properly secured).
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
Thank you, I will carry out these various tests and inform you of the results.
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
Here is the message I now have after removing the RAM and the battery after a few moments: "161 - Real-Time Clock Power Loss.
The system time is invalid. This may be a result of a loss in battery power. Set the correct time and date using your operating system. If this message persists, you may need to replace the onboard battery."
At the bottom it says on a blue background: F1: boot
What should I do now?
Thank you in advance for your response.
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Réponse 6 / 9
christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
You have a display, which is already a good thing. The message indicates that the CMOS (battery) is worn out. So it needs to be replaced. Then you will have to go into the BIOS (F1 at startup) and update the date/time, remembering to save before exiting.
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
Okay, I'll keep you updated on the next steps.
Thank you
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christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
Sorry, a small correction: for the BIOS it's not F1 but probably Del or F12. Normally, this is indicated at the bottom of the screen during startup.
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
ok
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
Good evening,
after I pressed the F1 key
here is the information I received: "Non-System disk or disk error
replace and strike any key when ready".
Thank you in advance for your response that you will give me.
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Réponse 7 / 9
christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
Il faut aller voir dans le BIOS et vérifier si le disque dur est bien reconnu. Vérifie aussi qu'il est correctement connecté.
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
Hello,
How can I check if the hard drive is recognized in the BIOS? However, I can check if the hard drive is connected.
Thank you infinitely for everything you do.
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Réponse 8 / 9
brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
My problem is resolved. My hard drive was unplugged. Thank you for all the time you have sacrificed to help me.
Best regards
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Réponse 9 / 9
christopherce6 Posted messages 1491 Registration date   Status Contributeur Last intervention   231
 
You're welcome, it was a pleasure :)

Good luck!
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brisago Posted messages 60 Registration date   Status Membre Last intervention  
 
Thank you
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