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No sound on my Packard Bell with Windows 7.

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Eucalypti Posted messages 23 Status Member -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -
Hello,

as indicated in the title, my Packard Bell has no sound. I'm on Windows 7 and can't find any solutions :-/. The computer recognizes the sound card, and I've actually tried uninstalling and reinstalling it but without success. I also made a summary with AIDA64 (Everest-Ultimate) but I need someone more qualified than me to help. I'm starting to lose hope, does anyone have a solution please?

4 answers

  1.
    kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Install these 2 drivers:
    --> Audio
    --> Ethernet

    --
    Human beings are at their best when things are at their worst.
    4
    1. Eucalypti Posted messages 23 Status Member
       
      Thank you very much!! :-D I think I had uninstalled the audio ^^'
      0
    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      So everything is correct?
      0
    3. Eucalypti Posted messages 23 Status Member
       
      yes :-)
      0
    4. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      Content for you.
      Have a nice evening.
      0
  2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Go to start
    In the search bar
    Type: devmgmt.msc and hit enter.

    Check if there are any question marks and which ones?
    If so, provide the hardware ID number.
    To find the ID number, look -->> here <<--

    Post the AIDA report
    Copy the report from the beginning including the content of --> DMI
    Do not include everything that follows DMI.

    --
    Human beings are at their best when things are at their worst.
    0
    1. Eucalypti Posted messages 23 Status Member
       
      I have a question mark next to the "other devices" icon. When I expand the bar, I see "Audio Device on High Definition Audio Bus" and "Ethernet Controller."
      0
    2. Eucalypti Posted messages 23 Status Member
       
      Audio Device Identification Number on High Definition Audio Bus: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1025037B&REV_1000

      Ethernet Controller Identification Number: PCI\VEN_14E4&DEV_1692&SUBSYS_033D1025&REV_01
      0
  3. Eucalypti Posted messages 23 Status Member
     
    Here is the AIDA report:

    --------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------

    Version AIDA64 v4.30.2900/en
    Test module 4.1.611-x64
    Website https://www.aida64.com/
    Report type Quick report [ TRIAL VERSION ]
    Computer AUDREY-PC (Portable Audrey)
    Generator Audrey
    Operating system Microsoft Windows 7 Home Premium 6.1.7600.17273 (Win7 RTM)
    Date 2014-05-02
    Time 18:11

    --------[ Summary ]------------------------------------------------------------------------------------------------------

    Computer:
    System type ACPI x64-based PC (Mobile)
    Operating system Microsoft Windows 7 Home Premium
    System service pack [ TRIAL VERSION ]
    Internet Explorer 8.0.7600.16385 (IE 8.0 - Windows 7)
    DirectX DirectX 11.0
    System name AUDREY-PC (Portable Audrey)
    User name Audrey
    Connection domain [ TRIAL VERSION ]
    Date / Time 2014-05-02 / 18:11

    Motherboard:
    Processor type Mobile AMD V160, 2400 MHz (12 x 200)
    Motherboard name Packard Bell EasyNote LM94
    Motherboard chipset AMD M785, AMD K10
    System memory [ TRIAL VERSION ]
    DIMM1: Kingston ACR128X64D3S1333C9 1 Go DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz) (5-5-5-14 @ 380 MHz)
    DIMM2: Kingston ACR256X64D3S1333C9 [ TRIAL VERSION ]
    BIOS type Phoenix (10/26/10)

    Monitor:
    Video card ATI Mobility Radeon HD 4250 (256 Mo)
    Video card ATI Mobility Radeon HD 4250 (256 Mo)
    3D accelerator ATI Mobility Radeon HD 4200 (RS880M)
    Monitor AU Optronics B173RW01 V3 [17.3" LCD]

    Multimedia:
    Audio card ATI Radeon IGP HDMI @ AMD RS880 Chipset - High Definition Audio Controller
    Audio card Realtek ALC272 @ ATI SB800 - High Definition Audio Controller

    Storage:
    IDE controller Standard AHCI 1.0 SATA Controller
    Hard drive USB Device (15 Go, USB)
    Hard drive WDC WD5000BEVT-22A0RT0 ATA Device (500 Go, 5400 RPM, SATA-II)
    Optical drive Slimtype DVD A DS8A5SH ATA Device (DVD+R9:6x, DVD-R9:6x, DVD+RW:8x/8x, DVD-RW:8x/6x, DVD-RAM:5x, DVD-ROM:8x, CD:24x/24x/24x DVD+RW/DVD-RW/DVD-RAM)
    Hard drive status SMART OK

    Partitions:
    C: (NTFS) [ TRIAL VERSION ]
    Total size [ TRIAL VERSION ]

    Input:
    Keyboard Standard PS/2 keyboard
    Mouse Synaptics PS/2 Port Compatible TouchPad

    Network:
    Main IP address [ TRIAL VERSION ]
    Main MAC address 1C-65-9D-D9-22-BC
    Network card Atheros AR5B97 Wireless Network Adapter (192. [ TRIAL VERSION ])

    Devices:
    USB controller ATI SB800 - OHCI USB Controller
    USB controller ATI SB800 - OHCI USB Controller
    USB controller ATI SB800 - EHCI USB 2.0 Controller
    USB controller ATI SB800 - EHCI USB 2.0 Controller
    USB device 1.3M WebCam
    USB device USB mass storage device
    USB device USB composite device
    Battery Microsoft AC Adapter
    Battery Microsoft ACPI-Compliant Control Method Battery
    Battery Microsoft Composite Battery

    DMI:
    BIOS vendor Phoenix Technologies LTD
    BIOS version V1.15
    System manufacturer Packard Bell
    System name EasyNote LM94
    System version V1.15
    System serial number [ TRIAL VERSION ]
    System UUID [ TRIAL VERSION ]
    Motherboard manufacturer Packard Bell
    Motherboard name EasyNote LM94
    Motherboard version V1.15
    Motherboard serial number [ TRIAL VERSION ]
    Chassis manufacturer Packard Bell
    Chassis version V1.15
    Chassis serial number [ TRIAL VERSION ]
    Chassis identifier [ TRIAL VERSION ]
    Chassis type Notebook
    0
  4. usagijoli Posted messages 1538 Registration date   Status Member Last intervention   268
     
    Hello,
    go to the audio manager either by the speaker icon or the control panel to check if mute is not checked. You may have several audio devices depending on the hardware.
    -1
    1. Eucalypti Posted messages 23 Status Member
       
      I can't get the icon to mute it: it says there's no audio device :-/ thanks anyway :-)
      0