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Philips server

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samarchepaslatv Posted messages 5 Status Member -  
stephane40330 Posted messages 2 Status Member -
Hello, I am new to the forum and I need your help.

I can no longer access smart TV on a Philips 32PFL5507H/12 television even though it is connected to the home network (and indicated as such).
A message says "Philips server not found - please try again later."
Does anyone have a solution to suggest?
Thank you in advance
ps it's been 10 days now

1 answer

  1.
    Support Philips Posted messages 2396 Status Member 554
     
    Hello,

    I invite you to try the following procedure:

    1) Reinstall the TV

    - Press the Home button
    - Select [Setup] > [TV Settings] > [Reinstall TV], then press the OK button.
    - Follow the on-screen instructions.

    2) Update the software

    Reinstall the update by clicking on the following link, where you will find the installation instructions (only for model 32PFL5507H/12).

    https://www.philips.fr/c-p/32PFL5507H_12/5500-series-smart-tv-a-led-avec-pixel-plus-hd/aide

    3) Try using your Smart TV again

    Please feel free to get back to me once the procedure is completed.

    Best regards,

    --
    TV Advisor - Philips France
    @PhilipsCare_FR
    1
    1. samarchepaslatv Posted messages 5 Status Member
       
      Hello, and thank you for the help after going through all the procedures everything works like before
      thank you again and have a good day
      -1
    3. stephane40330 Posted messages 2 Status Member
       
      Hello, I have the same problem with my Philips 32 PFL 7665H/12, I've tried several solutions but nothing works... Here are the references: serial number VN3F1107027060 and the Ethernet number is 18:8e:d5:00:4e:e3. Thank you in advance for your help. ;)
      0