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Philips server

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samarchepaslatv Posted messages 5 Status Membre -  
stephane40330 Posted messages 2 Status Membre -
Hello, I am new to the forum and I need your help.

I can no longer access smart TV on a Philips 32PFL5507H/12 television even though it is connected to the home network (and indicated as such).
A message says "Philips server not found - please try again later."
Does anyone have a solution to suggest?
Thank you in advance
ps it's been 10 days now

1 réponse

Réponse 1 / 1
Support Philips Posted messages 2396 Status Membre 554
 
Hello,

I invite you to try the following procedure:

1) Reinstall the TV

- Press the Home button
- Select [Setup] > [TV Settings] > [Reinstall TV], then press the OK button.
- Follow the on-screen instructions.

2) Update the software

Reinstall the update by clicking on the following link, where you will find the installation instructions (only for model 32PFL5507H/12).

https://www.philips.fr/c-p/32PFL5507H_12/5500-series-smart-tv-a-led-avec-pixel-plus-hd/aide

3) Try using your Smart TV again

Please feel free to get back to me once the procedure is completed.

Best regards,

--
TV Advisor - Philips France
@PhilipsCare_FR
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samarchepaslatv Posted messages 5 Status Membre
 
Hello, and thank you for the help after going through all the procedures everything works like before
thank you again and have a good day
-1
baladur13 Posted messages 47546 Registration date   Status Modérateur Last intervention   14 372
 
Hello Samarchepaslatv
For your information ==> https://www.commentcamarche.net/infos/25917-marquer-un-fil-de-discussion-comme-etant-resolu/
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stephane40330 Posted messages 2 Status Membre
 
Hello, I have the same problem with my Philips 32 PFL 7665H/12, I've tried several solutions but nothing works... Here are the references: serial number VN3F1107027060 and the Ethernet number is 18:8e:d5:00:4e:e3. Thank you in advance for your help. ;)
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