Hello everyone.
I'm adding my two cents to this building :p which is getting quite big for me because it annoys me that it's not working.
This afternoon, I acquired this little gem called Chromecast, but I can't configure it.
In terms of equipment, here's a small list that follows:
ISP: FREE
Box model: Crystal (V5)
Computer: MacBook PRO, HP Pavilion dv7
Mobile: 2 iPad minis, iPhone 4S and 4
TV: Panasonic TX-PF50G20S
The browsers and applications are all updated.
The problem is as follows: the dongle does not recognize my Wi-Fi network. I've tried all possible channels (of which there are 13) in addition to the auto selection. I've also tried all encryption keys. The only change I experienced by switching channels is that the dongle went from "I don't recognize your box" to "there's no internet". In any case, my other reference devices were well connected and functional.
So I called Google and Free.
Google
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* Is your router compatible? The Freebox is not listed on their compatibility list.
* What color is the LED on the dongle? Flashing white, indicating a communication problem between the dongle and the router, but it's not a malfunction of the dongle but a router configuration issue.
* They sent an email with a verification process. Basically, what's on their support page and FAQ on their site which I had already followed before their call.
-> Next contact by email, I’ll keep you updated on the progress
Free
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* We don’t know your Chromecast. I’m changing the channel (to number 3), and you will contact us again to tell us what’s going on.
* We made you change the channel, now change the encryption key. I’m escalating the information because we don’t know your Chromecast.
-> Don't care and I don't want to call them back.
Anyway, I’m going to lend my dongle to a friend who is with Bouygues and another with Orange to check if it’s not an issue with my dongle. For the few who pass by here and have managed to set it up, please help me :p. (Thanks in advance.)