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Philips LED TV white screen

kiaz -  
Support Philips Posted messages 2396 Status Member -
Hello,
I have a problem, my TV is not working anymore, it shows a completely white screen but there is sound. If someone could let me know what could be the cause of the problem, thank you.

Configuration: iPhone / Safari 4.0

2 answers

Answer 1 / 2
Support Philips Posted messages 2396 Status Member 554
 
Hello,

We are sorry for this issue,

In order to assist you better, could you please provide us with the exact model of your television?

Best regards,

--
TV Advisor - Philips France
@PhilipsCare_FR
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kiaz
 
40plf7065h12
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kiaz
 
40plf7065h12
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Answer 2 / 2
Support Philips Posted messages 2396 Status Member 554
 
Hello,

Do you have devices connected to your television (decoder, DVD player, etc.)?

We invite you to try the following steps:

- Check that the antenna is properly connected to the television.

- Check that the appropriate device is selected as the source.

- Check that the external device or source is properly connected.

- Check that the image settings are properly configured.

If this problem persists, our consumer service is available to guide you in the operation of your product.

You can reach them by phone at 01 57 32 40 50 (cost of a local call*) from Monday to Friday 8 am - 8 pm and Saturday 9 am - 6 pm or by email at www.philips.fr/contact.

Best regards,

--
TV Advisor - Philips France
@PhilipsCare_FR
0