Errors 80071A91 and 80070643 when installing updates
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Plev
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Plev Posted messages 3 Status Member -
Plev Posted messages 3 Status Member -
Hello,
I have an Asus G75V with Windows 7 on it.
For a few weeks now (since mid-April), I've been encountering failures when trying to install the updates offered by Windows Update.
10 important updates have failed with 2 error codes: 80071A91 for some and 80070643 for others.
I've tried everything, the fixes... nothing works.
I found a seemingly similar issue on this forum with the following response:
"
the only method that worked for me resets the Windows Update counters completely (preferably to be done in safe mode):
- disable Windows Update
- delete everything under C:\Windows\SoftwareDistribution
- open a command prompt cmd.exe (or start/search "cmd" / right-click / run as administrator)
- execute the following commands one after the other:
1. fsutil resource setautoreset true c:\
2. cd /d%windir%\system32\config\TXR
3. attrib -r -s -h *
4. del *
- then:
1. cd %windir%\System32\SMI\Store\Machine
2. attrib -a -h -s *.TM*
3. del *.TM*
- NOW REBOOT! (restart)"
BUT on step 4, the deletion does not work with the message "these files are being used by another process."
What should I do?
Thank you very much for your help!
I have an Asus G75V with Windows 7 on it.
For a few weeks now (since mid-April), I've been encountering failures when trying to install the updates offered by Windows Update.
10 important updates have failed with 2 error codes: 80071A91 for some and 80070643 for others.
I've tried everything, the fixes... nothing works.
I found a seemingly similar issue on this forum with the following response:
"
the only method that worked for me resets the Windows Update counters completely (preferably to be done in safe mode):
- disable Windows Update
- delete everything under C:\Windows\SoftwareDistribution
- open a command prompt cmd.exe (or start/search "cmd" / right-click / run as administrator)
- execute the following commands one after the other:
1. fsutil resource setautoreset true c:\
2. cd /d%windir%\system32\config\TXR
3. attrib -r -s -h *
4. del *
- then:
1. cd %windir%\System32\SMI\Store\Machine
2. attrib -a -h -s *.TM*
3. del *.TM*
- NOW REBOOT! (restart)"
BUT on step 4, the deletion does not work with the message "these files are being used by another process."
What should I do?
Thank you very much for your help!
4 answers
-
Hello,
I also tried that, but the same problem persists.
So I decided to completely reinstall Win7.
And now the updates have been successful.
I think this problem is due to the update KB 2823324, which is known to crash some computers. For me, that was the last security update I could install.
Now, this update is no longer available from Microsoft.
Topic closed for me.
Thank you. -
For your first error, a Microsoft solution (in English): https://support.microsoft.com/en-us/help/948252
For the second error, a Microsoft solution (in French): https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US
Hoping to help you a little. -
-
Hello Plev
According to the error code, this is an installation error of the Microsoft .NET framework
Windows Update error 0x80070643
http://assiste.free.fr/Assiste/Windows_Update_erreur_0x80070643.html
The same goes for
Windows Update error 0x80071A91
http://assiste.free.fr/Assiste/Windows_Update_erreur_0x80071A91.html
Best regards
--
Pierre (aka Terdef)
Assiste.com - Asap Admin - SWI Ambassador - MalwareBytes Expert
