Errors 80071A91 and 80070643 when installing updates

Solved
Plev Posted messages 3 Status Member -  
Plev Posted messages 3 Status Member -
Hello,
I have an Asus G75V with Windows 7 on it.
For a few weeks now (since mid-April), I've been encountering failures when trying to install the updates offered by Windows Update.
10 important updates have failed with 2 error codes: 80071A91 for some and 80070643 for others.

I've tried everything, the fixes... nothing works.

I found a seemingly similar issue on this forum with the following response:
"
the only method that worked for me resets the Windows Update counters completely (preferably to be done in safe mode):

- disable Windows Update
- delete everything under C:\Windows\SoftwareDistribution
- open a command prompt cmd.exe (or start/search "cmd" / right-click / run as administrator)
- execute the following commands one after the other:

1. fsutil resource setautoreset true c:\

2. cd /d%windir%\system32\config\TXR

3. attrib -r -s -h *

4. del *

- then:

1. cd %windir%\System32\SMI\Store\Machine

2. attrib -a -h -s *.TM*

3. del *.TM*

- NOW REBOOT! (restart)"

BUT on step 4, the deletion does not work with the message "these files are being used by another process."

What should I do?

Thank you very much for your help!

4 answers

Plev Posted messages 3 Status Member 1
 
Hello,

I also tried that, but the same problem persists.

So I decided to completely reinstall Win7.

And now the updates have been successful.

I think this problem is due to the update KB 2823324, which is known to crash some computers. For me, that was the last security update I could install.
Now, this update is no longer available from Microsoft.

Topic closed for me.

Thank you.
1
koolmint Posted messages 121 Status Member 43
 
For your first error, a Microsoft solution (in English): https://support.microsoft.com/en-us/help/948252

For the second error, a Microsoft solution (in French): https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

Hoping to help you a little.
0
Plev Posted messages 3 Status Member 1
 
It is on Windows 7 that I have this problem.
0
Terdef Posted messages 1034 Status Security Contributor 133
 
Hello Plev

According to the error code, this is an installation error of the Microsoft .NET framework

Windows Update error 0x80070643
http://assiste.free.fr/Assiste/Windows_Update_erreur_0x80070643.html

The same goes for
Windows Update error 0x80071A91
http://assiste.free.fr/Assiste/Windows_Update_erreur_0x80071A91.html

Best regards

--
Pierre (aka Terdef)
Assiste.com - Asap Admin - SWI Ambassador - MalwareBytes Expert
0