Canalsat: picture but no sound with my new decoder

Solved
sunnyly Posted messages 14 Status Member -  
 Antoine01 -
Good evening,

I received my new Canal+/Canal Sat decoder today: the Cube Satellite HD Wifi (as a replacement for the Médiasat).

The picture is good on all channels, but I have no sound on any channel, whether in HD or not.

I saw Nicole's post from March 8, but the solution provided to her does not work for me (I probably don't have the new interface).

For quite some time, I have been trying all possible settings, but unfortunately, still no sound.

I would like to point out that when I exit Canal and don’t go through the decoder, I have sound on all TNT channels.

As I am connecting via HDMI, I just went to ask my neighbor to lend me his HDMI cable in case mine is defective. But even with his, I still have no sound.

Does anyone have any ideas, please? I'm getting a bit desperate here....
Thank you in advance for your help!

Configuration: Windows 7 / Internet Explorer 8.0

3 answers

  1. supaseb
     
    Great, that works. Thank you very much, you've saved me 20 minutes of waiting on the phone with the so-called customer service.
    106