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Philips MCI500H hi-fi system not working anymore

midu61 Posted messages 1 Registration date   Status Member Last intervention   -  
 John -
Hello,
I have had this hi-fi system for 4 years now.
As soon as I plug it in, it starts to light up, then it gets stuck on Philips, and occasionally it turns back on and gets stuck on Philips again.
I’m wondering if I should have it repaired, or if someone has experienced this kind of problem and could advise me.
Thank you in advance!

6 answers

  1.
    sawsix Posted messages 4824 Registration date   Status Member Last intervention   1 035
     
    Hi,

    The answer is in the question: Repairman.
    3
    1. midu61
       
      Thank you
      But I would have preferred it to be cheaper
      0
    2. sawsix Posted messages 4824 Registration date   Status Member Last intervention   1 035
       
      Hi,

      A quote is free, it’s up to you to accept or not the repair from the "pro"; if he tells you that it's a part that is not working, you can do it yourself.
      0
    3. midu61
       
      Hi
      it's understood, I'll proceed like that
      thank you
      0
    4. Zifa
       
      Hello,
      I have the same problem as you, can you tell me what you did?
      Thank you
      0
    5. Nelson > Support Philips Posted messages 2396 Status Member
       
      Hello
      I have the same issue with my MCI500H. I took it back to Boulanger to have it repaired, but I received it back today not repaired on the grounds that the manufacturer no longer had parts to fix it: don't manufacturers have the obligation to maintain a warranty service for 7 years?
      My serial number is NW000838007198. Can you please help me?
      Thank you in advance for providing me with contact information where I can reach you.
      0
  2. Arnaud
     
    Same problem since that day.. Any idea for a solution?
    0
    1. SupportPhilipsSound Posted messages 343 Status Member 467
       
      Dear Arnaud,

      Thank you for bringing this issue to our attention. We are sorry to see that you still do not have a solution.

      However, the Cord Service managing repairs for Philips only covers devices up to four years after their manufacture year (due to no longer having replacement parts available).

      You can, however, contact an external repairer to obtain a quote, and discuss with them whether the repair option would be the wisest choice, or if it would be better to consider new equipment instead.

      We remain at your disposal for any further information.

      Best regards,

      Ophélie
      Social Media Web Care
      Philips Sound France @PhilipsCare_FR
      -1
    2. Arnaud
       
      too bad, purchased on April 21, 2010

      the repair will cost me more than a new purchase.

      I really like the idea behind this brand, but unfortunately, it doesn't seem to exist anymore.

      If Philips could tell me what causes this screen to remain frozen on the white background with Philips written on it, it would help me, and I might be able to fix it myself.

      It seems like it doesn't go beyond the startup screen.
      0
  3. goofy34
     
    Good evening,
    I think it's a hard drive issue...
    I remember changing it on my previous streamium chain...
    On my side, I have a problem with the stereo that doesn't work anymore.....
    I'm going to see the TV/Hi-Fi repairman in the neighborhood.
    Just asking, is there anyone in MTP with a broken MCI500H who would be willing to sell it to me for parts?
    Thank you in advance.
    0
  4. Manoloben
     
    Our Philips Streamium MCI500H HiFi system just literally burned/exploded at the power supply... I'm stunned! Any ideas on how to change the power supply unit?

    (if of course, that’s the only thing that’s affected)
    0
  6. Support Philips Posted messages 2396 Status Member 554
     
    Dear Client,

    To assist you effectively, could you please provide us with the reference number that was given to you when you contacted our services?

    Looking forward to hearing from you,

    Best regards,

    AB
    Philips France Advisor
    @PhilipsCare_FR
    -1
  7. tchapai
     
    Hello,

    For power supply issues see:

    http://www.ebay.fr/itm/Philips-Streamium-repair-service-MCI500H-WAC7500-WACS7500-Kingwall-ps131-300-/281920783459?hash=item41a3c9c463:g:eIkAAOSwJcZWgWbK

    The guy is in England (15€ shipping, you only need to send the power supply unit) and he will send it back repaired very very quickly, which was my experience.
    Or he will refund you if he cannot fix it.

    Bruno
    -2