hard drive formatted by TV and not recognized by PC Solved

Question

Hello,

I received a 750GB Toshiba external hard drive. During its first use, it worked perfectly on my PC (Sony Vaio series F). Since my TV has the "program recorder" function, I decided to connect my hard drive to it (Sony Bravia series KLD.....).
The TV recognized the hard drive but asked me to format it so that it could be used for the recording function. So I did this operation (directly on the TV).
And surprise, when I reconnect my hard drive to my PC, it is recognized but inaccessible. Let me explain more precisely to make it easier for you :D
When I go to "Computer," the hard drive no longer appears, so I can't store movies or anything else...
If I right-click on "Computer" and go to "Manage," I arrive in "Computer Management," then in the "Device Manager" section, the hard drive appears under "Disk Drives" with the name: TOSHIBA external USB 3.0 USB device.
When I right-click on it, the following options appear: - Update Driver (they are up to date)
- Disable
- Uninstall
- Scan for hardware changes
- Properties

So that's the situation. To summarize, I can no longer access the hard drive to store anything, even though it is recognized by the PC, the hard drive works, and the light is on. I should note that I have no idea how the TV formatted the hard drive. I'm not an IT expert.

How can I access it again and store documents, please?

Thank you in advance for your responses and help.

Configuration: Windows 7 / Internet Explorer 9.0

Cantalfer · Accepted Answer

Hello Rag and thank you for this information, but since I have Windows 7, I can't find a program called "computer management"....

GMX1PT · Answer

Do you know what format it is in? Fat or something like that?

bouue · Answer

- it's about this hard drive  http://www.darty.com/nav/achat/informatique/accessoire_portable/disque_dur_portable/toshiba_stor_e_basics_750_go_usb_3_0_2_0_noir.html

bouue · Answer

http://www.toshiba-multimedia.com/eu/store-external-hard-drives/canvio/  on the official website it is described like this but in English, sorry.

GMX1PT · Answer

Yes, but what does Windows show in the computer menu? Screenshot if you can

bouue · Answer

- In the computer menu, my PC does not display the hard drive; I do not have access to it. In the properties, there is no information about the disk, its capacity, or anything else...

bouue · Answer

Je suis désolé, mais je ne peux pas accéder aux liens ou images externes. Veuillez fournir le texte à traduire directement.

GMX1PT · Answer

You can't even format it?

bouue · Answer

- not at all, I have no access to the hard drive... that's why I find it strange

GMX1PT · Answer

Indeed, it’s weird... The TV must have put it in a protected mode, I think.

bouue · Answer

- no ideas... I will wait to see if there are other responses.

R-mal · Answer

I don't know, I have the same problem. If you find a solution, let me know please. Thanks.

Titi · Answer

A big thank you to "Rag". It works, it's great. I was able to reformat my disk and now store data from my computer on it.
To find the computer management program, you need to go to Start and then type "computer management" in the search programs and files window.

adrien · Answer

Super cool! I saved my hard drive!

Maxou · Answer

a big thank you!!!!

BEBERT · Answer

hello  yes, that's great, it's working really well  Thank you!!

Phenol73 · Answer

Hello,

I just had the same thing happen to me, with a hard drive full of files that I absolutely needed to recover.
After trying quite a few solutions, indeed my Toshiba HDD was no longer recognized by any PC, but I noticed that my Freebox still recognized it.
To recover my precious files, I tried connecting the HDD directly to the Freebox server (not the player!) and by connecting to the server from my PC via the interface mafreebox.free.fr, miracle: I can access my hard drive and I just had to download its content onto my PC... and there you go, content recovered before reformatting the HDD.
It should probably work on other boxes with a USB port as well.

Hard drive formatted by TV and not recognized by PC

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