BigBen RR30 Alarm Clock Radio Solved

Question

Hello, I bought a Bigben RR30 alarm clock for my daughter, I didn't keep the manual, and we can't seem to turn the alarm on! We can set everything, time, alarm time, radio, sleep, but it's impossible to turn the alarm on. If someone can help me that would be really cool! I visited the Bigben website but there's no support for this product.   Configuration: Windows 7 / Internet Explorer 9.0

FabienBBI · Accepted Answer

Hello,  I am the manager of the Bigben Interactive community. After consulting our audio team, here is the instructions for setting the alarm on the RR30: - Press the 'Alarm Set' button in the top right corner - Set the alarm to the desired time. - Press the 'BAND MODE' button on the right side. This will display either an 'OFF', 'ON', or 'BUZZ' on the screen. - Press 'ALARM SET' again until you return to the time display. - You will see the word 'ALARM' on the screen along with the function you have chosen.  Best regards, FabienBBI

stef · Answer

Hello Fabien BBI  When the alarm goes off with the radio, the volume increases more and more!!!! How can I wake up with a low volume without it automatically increasing as soon as it goes off?  Thank you

FabienBBI · Answer

Hello,  The REVERSE button is no longer available on the new versions of the alarm clock; however, I would like to draw your attention to the fact that the projection is wall-mounted and not ceiling-mounted.  To see the time the right way, you just need to position the projector facing you. The projection should be the right way on the wall in front of you.  Best regards, FabienBBI

Titus · Answer

Hello FabienBBI  Regarding the sound issue, you mentioned that this problem is resolved in the new models. How can we tell if we are buying a new model? I bought one a week ago, which I quickly returned after a noisy wake-up... I tried several in the store, with the same result... How can we know?? Thank you very much.

danie · Answer

Hello everyone I had the same issue as all of you here, I bought a BIGBEN alarm clock at LECLERC a week ago and the alarm sound was extremely loud, I called the BIGBEN website (phone number online) and a very friendly person told me to return it, which I did and they took it back. I went to buy another one at CONFORAMA (apparently their stock turns over faster so they didn’t have any old models left) and there was joy for my son, they had the new model where you can adjust the sound, so it’s nothing like the other one. So don’t hesitate and get your old model exchanged and find another one. We tried the alarm clock on-site, so no surprises when getting home. Best wishes to everyone.

Mimimat · Answer

Hello everyone,  I'm encountering the same problem as I just bought this alarm clock on Amazon as a Christmas gift! I can't adjust the alarm volume, what a nightmare! Has anyone tried to return it? Were they able to? I'm thinking of trying to do it this week.. What a disappointment not to have read the forums before buying it!!!!!!!

roro · Answer

Same issue at Christmas on redoute.fr and they exchanged it for me, and today I receive the same alarm clock with the same problem... don't tell me they don't know about the issue with this clock!!!! They need to be careful during exchanges!!!!!

tinagodinoche · Answer

Hello,  I can’t get alarm1, alarm2, or alarm1+2 to display on the screen, so it won’t ring! I’ve selected alarm 1 at the back of the clock, but it doesn’t even show up on the screen. Does anyone have a magic solution, please? Thanks!

jeromegp · Answer

Hello,  Same problem, impossible to adjust the alarm volume. I've sent 3 emails to BigBen without any response. So I searched online and ended up here. Given the date of the first reports of this issue in this post, I understand why they’re burying their heads in the sand...  They must not have tested their product; it's not possible that this wasn't detected before it was put on sale, and it's even worse to continue selling them knowing about this problem.  I didn't know this brand, and it seems like one of those products that only look appealing. Just to be seen on store shelves...  The solution for me -> waste disposal. (I didn't test the alarm when I bought it because the deal with the kids was to start using it from May, after the holidays, and they were bought well before that. For a while, I thought it was my fault for not testing the alarm at purchase, but actually, no, it's the manufacturer's fault for selling an untested/unfinished product.)

domy · Answer

Well, for us, it’s the opposite… not a sound… nothing… no noise. The station search works since it stops on known stations, but no sound comes out, even at full volume.There you go.

emaux69 · Answer

Hello, I just bought a Big Ben alarm clock and apparently the manufacturing date is April 2013. I imagine that my alarm clock is part of the new improved version in terms of sound when waking up to the radio? However, I find it a bit loud—how do I adjust the volume to be lower when waking up to the radio? I lowered the volume once the radio was turned on at the desired time, thinking it would be saved, but when it rang again shortly after, the volume was not at the desired level?? Is this an older version or what is the method to achieve a lower sound if it is part of the new version?? I hope I have been clear because it’s not easy to explain the problem in writing. Thank you for your response. Best regards, Séverine.

vallouette · Answer

I bought this alarm clock in December 2013 and I've been facing this sound issue reported on this site for a year now!!! It activates at volume 15 even though I set it to 1 before going to bed. Why haven’t the defective items been removed from sale? No respect for the customer. I’m sending the item back for repair without much hope of receiving one that works…

Alidu14 · Answer

Hello, As for me, I bought a Bigben RR50 clock radio. After unplugging it for one to two days, I turn it back on and the touchscreen no longer works... I can't set the time or listen to the radio. Do you have a solution, please?

Lilou06 · Answer

Bonjour, j'ai aussi un réveil sauf que je ne sais pas le mettre à l'heure et je n'ai pas la notice, pouvez-vous m'aider ?

aurelienuteza · Answer

Hello, my son has an RR70P alarm clock and I can't project the time on the ceiling. Only a rocket appears... but I can't find the solution in the user manual to change this setting.

PADONOU · Answer

Hello, I can set the alarm but the problem is there's no sound; I see the bell flashing on the screen but no sound is coming out. The radio sound works perfectly fine, nothing unusual, the real issue is the alarm sound.

Slide52 · Answer

Hello, my daughter's panda alarm clock doesn't keep the time in memory!!! This clock is brand new, am I the only one with this issue? Is there a solution? Because I no longer have the packaging to return it to the store.

gaby.coun · Answer

Hello, I bought a new Bigben alarm clock and I'm stuck in PM mode... While I would like to have it in 24-hour mode... How can I do that...? Thank you in advance...

BigBen RR30 Alarm Clock Radio

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