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Freebox player stuck on authentication

lknathalie Posted messages 2 Status Member -  
lknathalie Posted messages 2 Status Member -
Hello,
Here's my problem: this afternoon, I rebooted the Freebox Player, and since then, it has been stuck on "Authentification." It's been over half an hour... it's just spinning and spinning but so far no message has appeared on the screen...
I've unplugged and plugged it back in several times but still the same problem.
Any ideas?

Thanks in advance

Configuration: Windows 7 / Internet Explorer 7.0

1 answer

  1.
    txiki Posted messages 6514 Registration date   Status Contributor Last intervention   610
     
    Hi,
    It's been a while since you restarted the freeplayer?
    Because Free has changed the authentication due to parental controls.
    You should call them at 1044.
    For me, it was blocking access to a paid channel. But I went on their website and that's where I saw the procedure to change the password.

    But that might not be your case.
    You also need to do a Hard Reboot.
    1 unplug
    2 plug back in and when it starts scanning (on the server side) unplug again.
    You need to unplug and plug back in 5 times in a row like this.

    --
    Happiness is the only thing that can be given without having it.
    14
    1. lknathalie Posted messages 2 Status Member
       
      Thank you very much, I called Free and the technician told me to plug the player into a wall socket as the power from a power strip is not necessarily stable. Now it works! Thank you very much for your information!
      0