TV Connection - Numéricable
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eee
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palalilalere Posted messages 1 Registration date Status Member Last intervention -
palalilalere Posted messages 1 Registration date Status Member Last intervention -
Hello,
I just subscribed to the iStart package from Numéricable which includes Internet, telephone, and TV (the 19 channels). A technician came to install the modem, and the internet and telephone work perfectly.
I don't quite understand how to connect my television; at first, I connected my TV with a cable like this: http://ecx.images-amazon.com/images/I/310NXSS%252BdkL._SL500_AA300_.jpg to the wall antenna socket which looks like this: http://media.ldlc.com/ld3/300/2011/LD0000917055.jpg (I'm talking about the socket on the bottom left, I don't have the one on the right).
I can't pick up any channels!
I also have another socket: http://imageshack.us/photo/my-images/267/img1409y.jpg/
One of the two "ends" is connected to the modem.
Numéricable also provided me with this: http://cjoint.com/12au/BHxqKHE1EcV_adaptateur-fiche-f-femelle---coax-male.jpg (and a second male adapter).
But I don't understand how to attach this little adapter to the Numéricable socket; it doesn't fit...
I really tried, but I don't know what to do anymore...
Thank you in advance.
I just subscribed to the iStart package from Numéricable which includes Internet, telephone, and TV (the 19 channels). A technician came to install the modem, and the internet and telephone work perfectly.
I don't quite understand how to connect my television; at first, I connected my TV with a cable like this: http://ecx.images-amazon.com/images/I/310NXSS%252BdkL._SL500_AA300_.jpg to the wall antenna socket which looks like this: http://media.ldlc.com/ld3/300/2011/LD0000917055.jpg (I'm talking about the socket on the bottom left, I don't have the one on the right).
I can't pick up any channels!
I also have another socket: http://imageshack.us/photo/my-images/267/img1409y.jpg/
One of the two "ends" is connected to the modem.
Numéricable also provided me with this: http://cjoint.com/12au/BHxqKHE1EcV_adaptateur-fiche-f-femelle---coax-male.jpg (and a second male adapter).
But I don't understand how to attach this little adapter to the Numéricable socket; it doesn't fit...
I really tried, but I don't know what to do anymore...
Thank you in advance.
5 answers
Hello!
The triple TV/R/Sat socket is not the right one, or at least not the right type. It's the socket with two screw outputs that is the Numéricâble socket (the one where the modem is). To connect a TV, forget about adapters that only cause problems, and get a coaxial cable with a male F-type screw connector on one end and a male IEC smooth connector on the other end. An F-IEC cable can be found everywhere, starting with Numéricâble stores.
The triple TV/R/Sat socket is not the right one, or at least not the right type. It's the socket with two screw outputs that is the Numéricâble socket (the one where the modem is). To connect a TV, forget about adapters that only cause problems, and get a coaxial cable with a male F-type screw connector on one end and a male IEC smooth connector on the other end. An F-IEC cable can be found everywhere, starting with Numéricâble stores.
eee
Thank you very much for this quick and precise response! :)
STOP!
Hello first
Numericable has indeed lowered its customer quality report; when a customer is set up, everything works at first from the "technician" installer. Connecting the devices is anything but obvious, and putting it into service is not easy either. It is simply shameful to see this; it's someone experienced in the field talking to you! If I have one piece of advice to give you, go to the NC agency office (definitely not the hotline) and tell your story.. It should make a difference anyway
bye, (I'm waiting to hear back from you)
Hello first
Numericable has indeed lowered its customer quality report; when a customer is set up, everything works at first from the "technician" installer. Connecting the devices is anything but obvious, and putting it into service is not easy either. It is simply shameful to see this; it's someone experienced in the field talking to you! If I have one piece of advice to give you, go to the NC agency office (definitely not the hotline) and tell your story.. It should make a difference anyway
bye, (I'm waiting to hear back from you)
Hi!
I don't share your opinion: The way things are organized, it's almost normal actually. Let me explain: In the basic, free installation, the installer’s responsibility ends at the two outputs of the socket, and it’s up to the subscriber to plug in and adjust the equipment themselves (it’s not too complicated either).
At the subscriber's request, the installer could have activated the equipment. But that's a “turnkey” option, costing €50, and it’s an entirely optional service.
At the subscriber's request, the installer could also have installed additional cable wall sockets, in addition to or instead of the TV/R/Sat socket, as many as desired, in the rooms of choice. That too is a paid option, €50 per additional wall socket (only the first double socket is free).
The only regrettable thing in my opinion is that the installer should have provided the necessary F-IEC cable for the TV for free. Or he should have taken the usual TV antenna cable, cut one end, and crimped a screw connector in its place.
I don't share your opinion: The way things are organized, it's almost normal actually. Let me explain: In the basic, free installation, the installer’s responsibility ends at the two outputs of the socket, and it’s up to the subscriber to plug in and adjust the equipment themselves (it’s not too complicated either).
At the subscriber's request, the installer could have activated the equipment. But that's a “turnkey” option, costing €50, and it’s an entirely optional service.
At the subscriber's request, the installer could also have installed additional cable wall sockets, in addition to or instead of the TV/R/Sat socket, as many as desired, in the rooms of choice. That too is a paid option, €50 per additional wall socket (only the first double socket is free).
The only regrettable thing in my opinion is that the installer should have provided the necessary F-IEC cable for the TV for free. Or he should have taken the usual TV antenna cable, cut one end, and crimped a screw connector in its place.
Hello
It's not good, manage yourself as best you can, or otherwise fork over €50
former Numericable customer, it wasn't like this before! not to mention afterwards after having properly connected everything, the unforgettable episode of the initialization of the card and Canal+;
"The way things are organized, it's almost normal .." you say it's fine you accept that I don't, it's my right as a consumer
cheers anyway
It's not good, manage yourself as best you can, or otherwise fork over €50
former Numericable customer, it wasn't like this before! not to mention afterwards after having properly connected everything, the unforgettable episode of the initialization of the card and Canal+;
"The way things are organized, it's almost normal .." you say it's fine you accept that I don't, it's my right as a consumer
cheers anyway
Everyone has their preferred level of service, and the price that goes with it. It's quite logical, and it's the freedom of choice, after all.
If I understand correctly, you would like the service without paying for it. If it were like that, it would be even better, but... that's not how it works. ;)
If I understand correctly, you would like the service without paying for it. If it were like that, it would be even better, but... that's not how it works. ;)
Hi
I don’t want anything, I just acquired the concept of "customer service" when I worked in customer support in the past where "installation" ended with a complete commissioning along with explanations of know-how. New technologies require a bit of help at the start; I only notice this is fading, and I lament it, but we can't turn back time! Too bad!
My teacher used to say a long time ago, "demerden sie sich"; I'll never know, I didn’t study German, but I understood it on the job..
Hi to you, my friend.
I don’t want anything, I just acquired the concept of "customer service" when I worked in customer support in the past where "installation" ended with a complete commissioning along with explanations of know-how. New technologies require a bit of help at the start; I only notice this is fading, and I lament it, but we can't turn back time! Too bad!
My teacher used to say a long time ago, "demerden sie sich"; I'll never know, I didn’t study German, but I understood it on the job..
Hi to you, my friend.
I agree, the newly connected service is pathetic, whether it's the connection provider or the Numericable technician.
The problem does not come from Numericable but from the young technicians sent who are mediocre and dishonest.
The connection is a very simple procedure to implement and they are not even capable of handling it correctly.
Moreover, I suspect there is some trafficking around the Numericable splitters that are systematically missing from the box, probably to do a lengthy installation for their friends.
Numericable should hire technicians in their 40s and older who are unemployed; the work would be of a whole different level.
Even without training, a normally constituted person can learn the wiring in question in one morning.
The problem does not come from Numericable but from the young technicians sent who are mediocre and dishonest.
The connection is a very simple procedure to implement and they are not even capable of handling it correctly.
Moreover, I suspect there is some trafficking around the Numericable splitters that are systematically missing from the box, probably to do a lengthy installation for their friends.
Numericable should hire technicians in their 40s and older who are unemployed; the work would be of a whole different level.
Even without training, a normally constituted person can learn the wiring in question in one morning.
Good evening.
I had the same problem - I have been "enjoying" an iStart subscription since early September marketed as a "Triple Play offer with over 200 TV channels" by Zone ADSL. In fact, it's a scam since the iStart box doesn't allow for TV and even lacks a TV output! After multiple fruitless calls to complain to Zone ADSL and Numéricable, I resigned myself to keeping my poor wifi modem and trying to connect the TV directly to the wall socket.
I therefore bought a female-female coaxial cable and connected one end to the second socket of the incoming box (the first being used for the modem), and at the other end, I installed the female-male adapter provided with the modem (without any instructions, of course - thanks, Numéricable!).
I then connected the coaxial socket, which had become male (perhaps female-male cables exist that eliminate the need for the adapter?), to the antenna socket of my TV and launched a "cable" channel search on my Samsung TV... And surprise! Over 270 channels found! Okay - 99% are scrambled, but I have a few channels!
Does this allow Numéricable to claim that it's an offer with TV? Nah, but it's true that having a bit of TV is better than nothing or the obligation to set up an aerial antenna?
I had the same problem - I have been "enjoying" an iStart subscription since early September marketed as a "Triple Play offer with over 200 TV channels" by Zone ADSL. In fact, it's a scam since the iStart box doesn't allow for TV and even lacks a TV output! After multiple fruitless calls to complain to Zone ADSL and Numéricable, I resigned myself to keeping my poor wifi modem and trying to connect the TV directly to the wall socket.
I therefore bought a female-female coaxial cable and connected one end to the second socket of the incoming box (the first being used for the modem), and at the other end, I installed the female-male adapter provided with the modem (without any instructions, of course - thanks, Numéricable!).
I then connected the coaxial socket, which had become male (perhaps female-male cables exist that eliminate the need for the adapter?), to the antenna socket of my TV and launched a "cable" channel search on my Samsung TV... And surprise! Over 270 channels found! Okay - 99% are scrambled, but I have a few channels!
Does this allow Numéricable to claim that it's an offer with TV? Nah, but it's true that having a bit of TV is better than nothing or the obligation to set up an aerial antenna?
Hello,
I see that I'm not the only one having difficulties receiving TNT channels etc...
I have set up the new Numéricable box, everything works (Phone, Internet, Wi-Fi, and TV), except for receiving Belgian channels (RTBF 1, 2, 3).
Is it possible to receive these channels via the Internet?
I tested from the Numéricable BOX but it's impossible because the channels are not included in the Numéricable package
Also, from the TNT through the Numéricable cable, the reception to the TV doesn't find any channels... ?
I tried searching in terrestrial mode but no channels detected!!
Thank you in advance.
--
Open source responds to the freedom of choice of the consumer in the 21st century.
I see that I'm not the only one having difficulties receiving TNT channels etc...
I have set up the new Numéricable box, everything works (Phone, Internet, Wi-Fi, and TV), except for receiving Belgian channels (RTBF 1, 2, 3).
Is it possible to receive these channels via the Internet?
I tested from the Numéricable BOX but it's impossible because the channels are not included in the Numéricable package
Also, from the TNT through the Numéricable cable, the reception to the TV doesn't find any channels... ?
I tried searching in terrestrial mode but no channels detected!!
Thank you in advance.
--
Open source responds to the freedom of choice of the consumer in the 21st century.
I just experienced something exceptional with Numericable, and I decided to sign up on the site to share my story that might help someone...
I’ll keep it short so as not to bore you...
I subscribed to fiber from Numericable up to 100 mega with the new all-in-one fiber BOX! Unfortunately for me, there was a temporary unavailability. They apologized and promised to send the new one very soon! "I remind you that at that time for all subscriptions, a discount on the plan was applied and a small tablet was offered!" It was on TV!
The technician arrived at my house to install the cable, but he was in a very bad mood and without saying hello to me, very irritated that my house was made of stone and that access was difficult to my living room, and that he wouldn’t bother to run the cable up my facade because it was too high for him! He pulled it right in the middle of my facade like a jerk...!
I was in a pretty good mood; I thought he had no choice and had the right to have a bad day!
Once the cable was pulled, he hastily installed the socket at an angle and quickly plugged in the box that he himself provided to me "the old HD model". He specified that he didn't have a tablet to give me, that I would have to wait for it, and that my connection was pathetic "the equivalent of 19 mega" because there was a problem with my line!
A repair request is in progress, he will come back soon!
A week goes by; it's a disaster, the TV freezes from time to time, and the speed oscillates between 15 and 30 mega max!
I call, and they tell me that a technician will come quickly, and for the tablet, when I subscribed, I chose a €10 discount for a year, so I wouldn’t get a tablet!
OK! The technician comes; indeed, there was a problem with the box above my facade that was repaired, but despite everything, the connection might still be disturbed; I need to call them to make adjustments remotely, the technician reminds me!
Indeed, I call, and magically my connection improves, and speeds of 60 to 70 mega appear on Speedtest!
Great, I think, saved from the storm!
I again inform them that I am still waiting for my fiber box; they apologize again and send it to me very quickly!
Time passes, and my work takes up a lot of time; a year passes, and still no BOX!! No time or desire to call for the tenth time!
One beautiful morning, two weeks ago, my wife complained about random disconnections and the TV box "still the old one..." restarting constantly...
I call; indeed, a technician will come shortly "I also remind you that my connection is once again in trouble and barely exceeds 20 mega..."
The technician comes, a nice guy! He confirms the significant slowness "I tell him my incredible saga at the same time, he is scandalized and promises to do his best for the connection, and invites me to go to a Numericable store to complain and get my old non-functional BOX replaced with the long-awaited fiber BOX...
I decide to go directly to the store to present my problems and retrieve this box, the problem is that this time I have to pay the sum of €60 to get it! Which I refuse!
She takes my complaint and indicates it to customer service so they can see with me!
And then incredible, customer service tells me that I subscribed to the HD BOX, and that even after my complaint over a year ago, the deadline has passed for me to complain, so they are making me pay €60 to access this famous BOX! I SCREAM SCANDAL and yell about this incompetence and injustice I am suffering from Numericable, and I refuse to pay and demand the fiber BOX immediately; after 15 minutes of a deaf conversation, the customer service agent tells me to go to the store tomorrow to pick up the BOX and that it would not be charged to me, along with their apologies!
I go to the store, and magic! They cannot provide me with the new BOX without charging me!!
And what do I do? I SCREAM!! And this young lady unfortunately has nothing to do with it, so I calm down and recount my story "which I have actually shortened for you" and she seems shocked and does not understand...
After several hours and 10 phone calls, I would gladly pay the €60!! "Nothing to do supposedly" but I would benefit from a discount on my subscription for 1 year!
Today my connection works but doesn't reach 100 mega even though I am eligible!
.
I’ll keep it short so as not to bore you...
I subscribed to fiber from Numericable up to 100 mega with the new all-in-one fiber BOX! Unfortunately for me, there was a temporary unavailability. They apologized and promised to send the new one very soon! "I remind you that at that time for all subscriptions, a discount on the plan was applied and a small tablet was offered!" It was on TV!
The technician arrived at my house to install the cable, but he was in a very bad mood and without saying hello to me, very irritated that my house was made of stone and that access was difficult to my living room, and that he wouldn’t bother to run the cable up my facade because it was too high for him! He pulled it right in the middle of my facade like a jerk...!
I was in a pretty good mood; I thought he had no choice and had the right to have a bad day!
Once the cable was pulled, he hastily installed the socket at an angle and quickly plugged in the box that he himself provided to me "the old HD model". He specified that he didn't have a tablet to give me, that I would have to wait for it, and that my connection was pathetic "the equivalent of 19 mega" because there was a problem with my line!
A repair request is in progress, he will come back soon!
A week goes by; it's a disaster, the TV freezes from time to time, and the speed oscillates between 15 and 30 mega max!
I call, and they tell me that a technician will come quickly, and for the tablet, when I subscribed, I chose a €10 discount for a year, so I wouldn’t get a tablet!
OK! The technician comes; indeed, there was a problem with the box above my facade that was repaired, but despite everything, the connection might still be disturbed; I need to call them to make adjustments remotely, the technician reminds me!
Indeed, I call, and magically my connection improves, and speeds of 60 to 70 mega appear on Speedtest!
Great, I think, saved from the storm!
I again inform them that I am still waiting for my fiber box; they apologize again and send it to me very quickly!
Time passes, and my work takes up a lot of time; a year passes, and still no BOX!! No time or desire to call for the tenth time!
One beautiful morning, two weeks ago, my wife complained about random disconnections and the TV box "still the old one..." restarting constantly...
I call; indeed, a technician will come shortly "I also remind you that my connection is once again in trouble and barely exceeds 20 mega..."
The technician comes, a nice guy! He confirms the significant slowness "I tell him my incredible saga at the same time, he is scandalized and promises to do his best for the connection, and invites me to go to a Numericable store to complain and get my old non-functional BOX replaced with the long-awaited fiber BOX...
I decide to go directly to the store to present my problems and retrieve this box, the problem is that this time I have to pay the sum of €60 to get it! Which I refuse!
She takes my complaint and indicates it to customer service so they can see with me!
And then incredible, customer service tells me that I subscribed to the HD BOX, and that even after my complaint over a year ago, the deadline has passed for me to complain, so they are making me pay €60 to access this famous BOX! I SCREAM SCANDAL and yell about this incompetence and injustice I am suffering from Numericable, and I refuse to pay and demand the fiber BOX immediately; after 15 minutes of a deaf conversation, the customer service agent tells me to go to the store tomorrow to pick up the BOX and that it would not be charged to me, along with their apologies!
I go to the store, and magic! They cannot provide me with the new BOX without charging me!!
And what do I do? I SCREAM!! And this young lady unfortunately has nothing to do with it, so I calm down and recount my story "which I have actually shortened for you" and she seems shocked and does not understand...
After several hours and 10 phone calls, I would gladly pay the €60!! "Nothing to do supposedly" but I would benefit from a discount on my subscription for 1 year!
Today my connection works but doesn't reach 100 mega even though I am eligible!
.