Is SFR a scam or not?

Solved
barbarakd Posted messages 176 Status Membre -  
Afrikarnak Posted messages 17653 Registration date   Status Contributeur Last intervention   -
Hello everyone,
While checking my bank accounts, I noticed that a payment of €75 with the description Carte Sfr Rech.Web/wap has been made from my account.

I am not an SFR customer, so I don't understand why such an amount was withdrawn from my account.
Can you help me resolve this issue and tell me how this could have happened?
Thank you very much, everyone.

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4 réponses

Afrikarnak Posted messages 17653 Registration date   Status Contributeur Last intervention   Ambassadeur 14 517
 
Hello..
Is this a payment by credit card? If so, change your card in case its information has been compromised (theft during an online purchase or data breach of a merchant's database..
If this is indeed an unauthorized transaction, invoke the Monetary and Financial Code:

Article L133-18

In the case of an unauthorized payment transaction reported by the user under the conditions set out in article L. 133-24, the payment service provider of the payer immediately reimburses the payer the amount of the unauthorized transaction and, where applicable, restores the debited account to the state it would have been in had the unauthorized payment transaction not occurred.

The payer and their payment service provider may contractually agree on an additional compensation.

The bank cannot require you to file a complaint... It must comply with the regulations, which do not require a prior complaint....

See you later.
9
barbarakd Posted messages 176 Status Membre 2
 
Thank you for responding so quickly,
This is not a card payment.
In fact, I only have the indication that I provided plus a date.
0
barbarakd Posted messages 176 Status Membre 2
 
And if I understand correctly, it's the bank that has to refund me?
2