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File "SCAN.MSI" not found

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cybermamy Posted messages 132 Status Member -  
milem Posted messages 11 Status Member -
Hello,

I rebuilt my PC and reinstalled my HP SCANJET G2710 scanner! After issues with the display of the HP Solution Center (resolved) (see previous message), at the start of scanning I get "SCAN.MSI file not found" then error 1716! Clicking "Cancel" returns to the messages and it keeps looping!!!! It seems to be a Windows Installer file, hence the forum choice...

Where can I find this file and where should I put it???

The installation was done from HP online installations; unfortunately I no longer have the original installation CD that came with the product...

Does anyone have a solution?

Many sincere thanks
Regards

Configuration: Windows XP / Safari 536.5

13 answers

  2.
    cybermamy Posted messages 132 Status Member 8
     
    Hello,
    I’ve redone the procedure for the tenth time!!
    I only have one directory 7zS5887 and it’s the only one... and in it there is only a file named Temp615828.tmp that I can’t do anything with!!!

    My question is still relevant!
    Thank you to you
    Best regards
    0
  3. baladur13 Posted messages 47315 Registration date   Status Moderator Last intervention   14 386
     
    I think it would probably be simpler to uninstall everything related to your scanner using "Uninstall program," and then perform a full reinstallation of the drivers.

    Note: This reinstallation must be done with the printer/PC cable unplugged; it is the installation procedure that generally requests the connection at the right moment.

    Very difficult to catch a black cat in a dark room, especially when there isn't one there...!!!!
    0
  4. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Go to add/remove
    Uninstall everything related to the ScanJet.

    Download this --> driver
    and put it in your documents.

    Disconnect the ScanJet from the PC
    Run the driver setup
    Connect the ScanJet as soon as prompted.

    --
    The human being is at his best when things are at their worst.
    0
  6. cybermamy Posted messages 132 Status Member 8
     
    Hello,
    Alas, the proposed solutions have already been tried several times and still nothing!
    Problem remains !!!!

    Thank you
    Best regards
    0
  7. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Is Windows up to date?

    --
    Human beings are at their best when things are at their worst.
    0
  8. cybermamy Posted messages 132 Status Member 8
     
    This is a Windows SP3 for which I have installed all updates proposed by Windows Update!
    I rebuilt the PC a little over a week ago!

    I must admit I’ve never been stuck like this before!!!

    Thanks again
    0
  9. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Go to Start
    Run
    Type: cmd and OK
    Type: sfc /scannow and enter.

    A System File Check will begin.

    --
    Human beings are at their best when things are at their worst.
    0
  10. cybermamy Posted messages 132 Status Member 8
     
    The scan result is:

    "Windows file protection could not start an analysis of the protected system files.

    The specific error code is 0x000006ba [The RPC server is unavailable]"
    0
  11. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Go to Start
    Run
    Type: services.msc and OK.

    Verify that the Remote Procedure Call (RPC) service is started and set to Automatic in the startup type.

    --
    A human being is at their best when things are at their worst.
    0
  12. cybermamy Posted messages 132 Status Member 8
     
    The remote procedure call is started properly and in automatic mode.
    0
  13. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Go to Start
    Run
    Type: services.msc and OK.

    Check that the Print Spooler is started and is set to Automatic in Startup type.

    For the RPC:
    Right-click
    Properties
    Recovery
    In First failure, Second failure, Third failure
    Select --> Restart the service
    Save and OK.

    Humans are at their best when things are at their worst.
    0
  14. cybermamy Posted messages 132 Status Member 8
     
    Hello,
    Regarding the "print spoofer" (spouleur d'impression) started well and in automatic mode..

    I went all the way through and it’s still the same!

    I think I’m going to reinstall Windows and start everything over calmly this weekend. No sick grandchild around me!

    Sincerely, thank you
    Regards
    0
    1. milem Posted messages 11 Status Member 1
       
      Same problem. I don’t see why HP calls its package "Full Software and Driver Suite for HP Photosmart" since the installation procedure doesn’t work. It loops when you try to cancel while desperately looking for scan.msi. 15 years after the product release it’s still not ready. My next printer won’t be a HP.
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