Payment problem PayPal credit card Caixa d’Espagne

Hello,

Here is the translation of your message:

Hello,

Here’s the issue I’m having:

I tried to make a payment via PayPal with my Caisse d’Epargne bank card. I’m very used to using PayPal and it usually works perfectly, until today.

I’m at the point of paying on the PayPal site (standard process) and an error message appears:
"Your card was declined for this transaction because PayPal could not validate it. Please verify that the information you entered is correct or try with another card"

I check my account statement on the Caisse d’Epargne site and, to my surprise, I have been debited but no statement appears. On the merchant’s site where I’m placing the order, it’s still awaiting the transfer.

I contact PayPal, which replies:
"Your payment of ***€ on 23/05/2012 could not be completed.
These funds have been collected by your bank which provided us with an authorization number: ******
We do not have the ability to enter this code for technical reasons.
Please contact your bank to cancel this transaction and provide them with the authorization number above."

So I’m going to see my banker, who contacts their support and notes that the payment was declined by the bank. He tells me I will be re-credited soon. But to date, I have not recovered anything.

I thought maybe this was just bad luck, since I’ve made dozens of PayPal payments, and this is the first mishap.

I had another order to place. Same issue again.

For information: the account is funded, the maximum payment limit is far from being reached; I am in the same conditions as usual.

When back will I regain my money? Is this problem recurring?

Thank you for your help

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