Carte SIM gratuite ! Activation. Solved/Closed

Question

Hello, I subscribed to a Free Mobile plan at €15.90 per month with unlimited everything. I received my SIM card and activated it, but when I put the SIM card in my iPhone, it says no network available, and step three of the Free Mobile management console has been grayed out for over 24 hours after activation. Is this normal? Please help me, I also can't reach the hotline.

Configuration: Windows 7 / Firefox 9.0.1

Nico · Accepted Answer

SIM card received 3 days after the order! :)

If it can help:

I logged into my account mobile.free.fr with the credentials received by email when I placed my order.

There, I clicked on "You have received your SIM card - click here" and I entered the SIM identifier number that came with the SIM card (or in the letter).

I placed the SIM card in my phone, I entered the original PIN code of the Free SIM card (1234).

It works, I can call and receive calls ... Unlimited for me :D

Those who have issues, read the instructions carefully and logically everything should work. Do some research as well, the answers are on the Internet or in Free's documentation.

Sometimes (depending on your phone) you need to configure your phone for internet connection (enter the connection info).

Useful info:
APN: free

Those who need to configure their MMS (like Nokia N900)

Select the newly created access point: "Free"
In the MMSC field, put: "http://mms.free.fr"

For others it will be the access point: mmsfree

benjamin · Answer

try to do this  you need to go to network: cellular data: access point: free Access point name: mmsfree For MMS: MMSC: http://mms.free.fr

mauriceweb · Answer

Hi, is your iPHONE unlocked ????? all networks ??

Normale · Answer

Normally you should update the iPhone to delete everything.

vegeta59 · Answer

Friday, January 20, 10:15 PM It's been 24 hours since my step 3 has been grayed out  My phone is a Nokia E72  SIM card registration failed  I'm waiting!!!!  If anyone has a solution?

xpl · Answer

Hello,  I can't even activate my free SIM card, I enter the 19 digits and hit send => "Activation is not possible at the moment. Please try again later...". I've been trying since 11:00 this morning without success.

jihell · Answer

Same for me. SIM activated successfully on the 19th around 6 PM.... But no network or at least (I see it in the available networks) and unable to make calls. Last step N°3 grayed out I managed to reach the hotline (50 minutes of waiting yesterday at 6 PM) The hotline agent escalated the issue, I didn't get any explanation and "we have to wait."  Also note that for my first line subscribed on the first day of the launch, I completed all the steps up to the sending of the SIM card THEN.... 3 days later, back to step N°1 "order validated"! Since then, I'm waiting! Reported it the day before yesterday and also called the hotline again yesterday. It's also "escalated." "We have to wait."  "Is that all your questions, Mr. XXXX? Very well... Free and the whole team join me in wishing you blah blah blah..."   Anyway, as always with Free, they are victims of their success and we have to wait.  One piece of advice though: call the hotline until you get through and be patient until you reach a representative, then report the issue. Without that, it might never "escalate" and will only be resolved when the surge passes (in a month or two lol)

zaitax · Answer

For iPhones >>> You need to connect to iTunes, then synchronize and restart the iPhone. (Apple has added the Free Mobile configuration)  SIM card received on Friday, January 20, activation on the (Free Mobile) site immediately.  Result: The network was inaccessible at first.  After the above procedure, I was able to use my iPhone with the Free logo.

zaitax · Answer

Normal >>> I confirm the update to be made on iTunes.  Now it's good for me.  Thank you

stjo · Answer

This morning it's fine, step 3 is green, and the line is okay :)

jocker · Answer

stjo you were lucky, for me it's; Activation not possible at the moment. Please try again later...

ayoubdu91 · Answer

Hello, My line was being activated yesterday, today it is active on the site but my iPhone 3G says network unavailable, could you please help me?

bb · Answer

Hello, ordered the 19.99 plan on 01/12 with a new number (without portability) received SIM card on 01/20. Activation on the site at 7:00 PM. Step 3 grayed out until bedtime (11:00 PM) message on the evening of 01/20 on the phone: SIM card registration failed. 01/21 in the morning, FREE network activated!!!! MMS and internet settings done. Everything works  :)))))))))))))))))))))))))) Free, for now I understood everything!!!!

jihell · Answer

Maybe...
On my Galaxy S2, I had to reboot and go into the "network" menu to select the Free network (it didn't work on "automatic").
With the iPhone, it seems you need to connect to Apple (via Wi-Fi, I suppose, and I'm simplifying because I'm not much of an expert on Apple). This should "push" all the configurations, and then it should be fine.
It seems there are also links on Free's website to automate the configuration for iPhones. Try searching for Free Mobile iPhone configuration.

++

jihell · Answer

I just retested:

- For my plan at €2: It's OK, step 3 is green, and the line is functional.

This morning, it still wasn't working. So I went on the site and everything was green. I rebooted my SG2. It still didn't work any better. I then went into settings + Network, and the search showed me among others the Free network.
I selected Free and.... it confirmed: "registered on the network"
It's working. Resolved.

- For my plan at €15.90: not OK. Still stuck at step 1 and no portability date scheduled.
Just to remind you, despite subscribing on the very first day, despite 2 calls to the hotline, despite my phone number and my RIO number to port being fine, everything seems to be stalled. Nothing is happening...

joni · Answer

I bought 2 SIM cards for €2, I activated them yesterday at 10 PM, I tried them, and they work very well. Where I am, Bouygues has a poor signal. I am satisfied.

bubuche · Answer

Personally, I received the SIM today, I activated the line, it worked immediately, but once in my phone, no network at all, only emergency calls >< ; otherwise, did you think about unlocking your phone?

wiwin · Answer

I received my SIM card today, so I went on Free's website to activate it and it worked right away! Now, the little problem is that there is no network, I've been waiting for at least half an hour. There are no signal bars at all, as if I were in an underground parking lot or the London subway. What the hell is going on? Is this normal?

Xeonok · Answer

Same here, I received the SIM card, activation on the site, the site shows that the line is active (in green), inserting the SIM into my HTC, it can see the Free network, but it's impossible to get service, and when I try to call the new Free number, my old operator tells me that the number is not assigned??? I just have to wait until tomorrow.

bubuche · Answer

Yes, well I still have nothing; the thing is that when I put the SIM card in for the first time, it added firefighters, cops, ambulance service, social ambulance... I put my old SIM back to check, I put the Free SIM back in and since then it says: no SIM card is inserted. --"
And for those who are with Free as an internet provider, quick question, do you also have random outages of a few minutes??? I've been experiencing this for 15 days, and apparently I'm not the only one.

dixdouzeur · Answer

Hello,  My SIM is activated, I have the Free network, but at the top of the signal bars, I see an R like roaming.

ronron38 · Answer

Hello,
we subscribed for €15.99 since the 11th.
But we are still at the date of the 22nd:

step 1 - Your order has been validated. in green.

Steps 2 and 3 are greyed out.

I find it a bit long,
it's been 11 days since step 1 was validated, but the SIM
has not even been shipped yet!!!!

Do you think they've forgotten or is there a problem?

Thank you.

gerrou · Answer

Connect your iPhone to your PC with iTunes and update the carrier settings, everything will be fine...

by · Answer

Same problem  Has anyone found the solution?  Thank you!

soky · Answer

Hello, I am at step 2 and your SIM card has been shipped, but I have not received it... I have an aunt with the same last name as mine, so I don’t know if it was given to her or if there was a mistake...

by · Answer

Well, I actually thought my iPhone was unlocked, but it's not... And SFR is putting up a fight...

exmic · Answer

hello
I still haven't received my code by email, I have the SIM card and the phone. I'm trying to contact Free by phone but it's impossible. This morning I sent 3 FAXs to 0899 90 5000 because the first 2 didn't go through. What else can I do besides waiting ????
regards

sakura94 · Answer

Good evening, After several different attempts to find a solution to get my iPhone 3G working, which remains in "network unavailable" mode with my SIM card. I tested it on a basic phone, wonderful it works... I insert a different card into my iPhone... it doesn't work. So I called "Free" (25 minutes of waiting) who suggested I check with SFR since the porting has been done correctly, to say my surprise as I was convinced my iPhone was unlocked. I don't waste any time and go directly to a store, where I'm told to call customer service since they don't handle unlocking in-store. Great!!! So I go back home and call immediately... I explain the situation. iPhone blocked... I provide the 15-digit code (dial *#06# on your iPhone's phone keyboard) A day wasted trying to unlock the situation, only to eventually be told that they can't find a solution and that my request will be escalated to higher management and the cherry on top my request will be processed within 5 days and if by the 6th day I haven't received any results I need to call back... to follow up.

Carolya · Answer

Order for the subscription at €15 on January 13th. SIM card received on January 28th. Portability scheduled and completed today at 3 PM! SIM card activated just now! 1st call with Free SUCCESSFUL! It works perfectly (by the way, I was starting to despair while trying to enter the numbers on the SIM card, when I realized [after an hour] that there were only 15 on the SIM card and that I had to enter the numbers below the barcode where the SIM card was attached) Too eager = blunder!

There are a lot of positive comments needed so I'm posting on this site, which really helped me understand my mistake!

Good luck to everyone!

CHACHA · Answer

Bonjour, I received my card a week ago and I don’t know where to go to activate it. I tried Free Mobile but I can't do it. Can someone help me please?

jyem57 · Answer

If you have an iPhone, try this: http://www.universfreebox.com/article16184.html

SGY · Answer

Hello, I succeeded without any problems. You need to make sure that the phone is unlocked, then with the SIM card received, contact Free and activate the line and enter 19 digits without 0 at the beginning because there are a total of 20 digits. Normally, you need to turn off the phone and once it's turned on, the Free network will display!!! GOOD LUCK

Le procureur · Answer

Dear Sir or Madam,This letter is a formal notice in accordance with Article 1146 of the Civil Code. On January 11, 2012, I subscribed to the Free Mobile Package for the amount of €15.99 including tax per month from your company. On January 18, 2012, I noticed the following issues: disruption of my phone line number 06xxxxxxx and non-receipt of the SIM card. I took the following steps with your services, making several calls to your technical department at 3244: - on 01/23/2012: I spoke to an advisor who could not explain anything, neither the steps to take nor the service to call nor a mailing address for simple follow-up by post along with various hotline calls, complaints, etc. - on 01/25/2012: waiting time of 20 minutes without a response - on 01/26/2012: an advisor (Fabien) told me that the address was incomplete and made the modification (he told me that the request was recorded). He advised me to wait about ten days and to follow the steps online. - on 02/06/12: an advisor (Mr. Eric Duval) told me that the address was still incomplete! and would have therefore made the modification that day. I find that these actions have been of no use at all, and that your company has not corrected the reported anomalies. Consequently, I am issuing a formal notice for you to restore full service within 15 days, i.e. by (February 21, 2012). If I have not fully obtained satisfaction by this date, I will bring the case before the District Court of............, which has jurisdiction in accordance with Article 46, second paragraph, of the New Code of Civil Procedure. In accordance with Articles 1147 to 1149 of the Civil Code, I will ask the local judge to order your company: - to refund all my hotline calls and all the expenses caused by your lack of service, - to refund the subscriptions paid since (date of the issue), - to €200 in damages per month without service, the terminated number is a personal private number, being a recent graduate, your service caused me a serious problem with Pôle Emploi and other hiring organizations due to this disruption of my phone line. - to a compensation of €500 for my legal costs, - for the expenses. I will also ask him to order the termination of the contract at your exclusive fault, in accordance with Article 1184 of the Civil Code. I emphasize that under Article L 121-20-3 of the Consumer Code, your company cannot justify itself by invoking the responsibility of a third party, Free Mobile or others. Your company is "fully liable towards the consumer for the proper performance of the obligations resulting from the distance contract concluded, whether these obligations are to be performed by the professional who concluded this contract or by other service providers, without prejudice to its right of recourse against them." Please accept, Sir or Madam, my sincere greetings.  "Please forward this letter to anyone else facing the same issue."

Lolilol27 · Answer

Me too, I had the same issue; in fact, Orange had given me the wrong number to unlock my SIM card.

mouna · Answer

Me, step 3 says that my line is activated, but when I turn on my phone, I have to enter a "network code" whereas my line is activated. Help me, I don't know why.

cgrall06 · Answer

SIM card still not received Order placed on 30/01 Porting on 24/02 at 3 PM Without a phone since yesterday :o(

Lalie8508 · Answer

I just saw why it took so long for the line to work; the network selection was still set to my old operator automatically. Once I changed it and restarted the phone, it worked... if that can help ;)

Robert · Answer

I received my SIM card this morning, activated it online at 11 a.m... Step 3 is grayed out for now... It’s 2 p.m. Do I need to wait for the portability scheduled for Friday around 3 p.m. or will I get a temporary number?

Byuti · Answer

< p >Card received a week after my subscription! Unlimited is mine. Hehe... =) I'm so happy< /p >

Sara · Answer

Bonjour, j'ai reçu ma carte SIM Free, abonnement à 2 euros par mois. J'ai lu le courrier, je suis allé sur le site demandé et j'ai mis l'identifiant et le mot de passe. Ils me disent d'utiliser le portail numérique ci-dessous et je ne comprends plus très bien, pouvez-vous m'expliquer ?

babeth1970 · Answer

Good evening everyone,

no problem, first quick registration, SIM card received a few days later, inserted into an old phone, everything works wonderfully. Second registration was the same for the SIM card "I would like to emphasize no number porting." I called my old mobile operator to unlock it. He told me to turn off my iPhone 4s for 15 minutes and put in my new "free" SIM card, connect it to iTunes and restore it "of course, make a backup first" and my iPhone was unlocked, and iTunes automatically configured my iPhone. Once the restoration was finished, everything worked perfectly.

salina1234 · Answer

You need to go to 'subscriber space'
enter your username and password if you don't have a password, enter your username and email address and you will receive the password by email
the username is located at the top left of the sheet.
then, go to "my orders"
click "SIM card order"
it says, "activate SIM card" and enter the 19 or 20 numbers that are located at the bottom right behind your card, they are also marked in larger print on the sheet you received with it... at the bottom left.
bye bye

Carte SIM gratuite ! Activation.

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