Confirmation email free..

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cacouette65 Posted messages 561 Status Member -
jul9389ww - 26 Jan 2019 at 23:36

Hello,
Last night I subscribed to 3 plans with the new Free offer but I still haven't received a confirmation email. Should I redo the sign-up process or should I wait...
Thank you

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64 answers

Answer 1 / 64

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moska Posted messages 11803 Status Moderator, Security Contributor 386
Lu'
```
" [..] You will receive an email confirmation of your order in the next few hours, as well as your login details to access your subscriber area. This will allow you to track the processing of your order and, if you wish, to place an order for a phone. The Free Mobile team thanks you for your trust."
```
A tip for those who haven’t received this famous order confirmation email (it's not super fast indeed...) with their login details following the order of a Free Mobile plan:

https://mobile.free.fr/moncompte/?page=oubli

Fill in the fields and you will promptly receive an email with your ID and password.

;-)
..............
46
1. fraggle64
  
  Moska, you're amazing!!!! I did exactly what you said and right after that, I received my username and password.
  At least I’m sure that everything has been taken into account and I can now track the status of my order.
  So a huge thank you to you, I’ll sleep better tonight lol!!!!
  Wishing you all the best.
  Best regards.
  
  1
2. Zius
  
  Super!!!
  
  Indeed, going through password recovery allows you to get the username and password!!!
  
  Enjoy!!!
  
  0
Answer 2 / 64
titus22 Posted messages 2352 Status Member 668

Wait a little for things to settle down, why rush like that? We've been plucked for 15 years, we can wait a week or two for services to clear up a bit :)
--
" Your time is limited, don't waste it living a life that isn't yours. " S.Jobs
20
1. Scarface
  
  So it's normal; I shouldn't worry about the order confirmation email that we are supposed to receive on the 2nd?
  
  0
2. Seth
  
  personally... I placed the order again... and I received a confirmation email within a minute
  
  0
3. kirikoukou
  
  I just had a guy from 1044 on the phone after 20 minutes of waiting (such luck, it's Friday the 13th :lol: ) who explained to me that in the case of multiple subscriptions with the same bank account, it's normal not to receive a confirmation email for the subsequent subscriptions.
  
  For the other subscriptions, the registration is recorded (but no acknowledgment) because it will need to be confirmed definitively in the subscriber space at mobile.free.fr; this is a security procedure to prevent multiple subscriptions by mistake due to the heavy traffic on the servers, with error pages and people thinking it failed and starting the process over multiple times.
  
  0
4. gerome 90
  
  Bjr, I spoke to Free on the phone and there is a delay in the confirmation emails; we should receive them within the next 24 hours because they are overwhelmed. However, the SIM cards have been sent and should arrive according to the postal delays of the different regions.
  
  0
5. Tomkat13
  
  I am in the same situation, subscribed on January 11 around 2 PM, first confirmation email the same day around 5 PM and I am still waiting for the second one! And it's impossible to redo the procedure because the site is still congested!
  
  0
Answer 3 / 64
lili30

I subscribed to the Free Mobile plan for €19.90 yesterday at 1 PM. I immediately received the order acknowledgment email but not the confirmation email with the identifiers... I just called Free, and the advisor told me that as long as I received the first email, the order has been successfully recorded. I should wait up to 48 hours for the second one. If I still haven't received the identifiers by the time I get the SIM card, I should contact them again. So it’s a matter of patience! At the same time, no surprise with all the new subscribers!
9
1. fabienne
  
  Hello Lili, have you received your SIM card? I haven't, and I subscribed to the €2 plan on January 12th. That's not really the issue, but I really want to leave my current provider. Have a good day, Fabienne.
  
  0
2. Stephane
  
  How to contact them? :)
  
  0
3. krazykat Posted messages 11705 Registration date Status Contributor Last intervention 2 146
  
  How to contact them? Use the Contact page on their website: http://mobile.free.fr/contact.html
  
  0
Answer 4 / 64
Free-zbee!

Hello everyone!!
So here’s my story... 1st order placed on 01/11/2012 around 9 PM...
Zero emails, nothing, no response... so I called them and I got a bright spark who made me believe they were searching their server, but without taking my name, email, or anything... lol
Anyway, after that, I waited and on Friday still nothing, I called back... a guy answers, takes my details, and tells me they will investigate and that his boss will call me... I believed it like I believe in Santa Claus!!
So I placed another order yesterday... zero emails!!!!! So frustrated!! I’m waiting... since three of my friends signed up after me and all received their confirmation... then annoyed, I tried the password again and bingo, I received the email but with the number I chose from their list during my second attempt!!
Moral: If you haven't received anything for several days, in my opinion, try again!!!
5
1. providencia Posted messages 275 Status Member 147
  
  At least the advisor I spoke to online asked for my name. I had to repeat it 3 times. And I ended up having to spell it out with the international phonetic alphabet. lol
  Otherwise, I’m hesitating. I’m tempted to try again, since I still prefer those who have shaken up the system (even if Bouygues had given it a bit of a boost with Néo at one time).
  But anyway.
  Plus, you’re talking about choosing a number while for me it’s about portability. So it seems like different treatment.
  Grrrr, I have one hand ready to try again and the other one opposing it. :)
  
  0
2. Odessad
  
  Hello
  3 calls to 3244 (half an hour wait each time) just to be told they're transferring me to the department that can help... and then the call gets cut off. 2 calls to 1044: same deal.
  FREE's communication is always a disaster. So I'm staying with ORANGE: appointment today with a callback in 24 hours! They can match the offer: I'm not ready to get the Freebox!!
  No technical expertise either.
  Good luck to those who persevere, but we now have a history with ADSL...
  
  0
3. lili
  
  Hello to the one who said hello people
  we just ate a beefsteak while reading you
  We too, are waiting, not for the Messiah but for the line
  
  LET'S HOPE it works. We're on the right track
  Courage to everyone
  
  0
4. John13
  
  Same problem as you, I registered online on the 12th, and no email, nothing. After calling them 4 times in 10 days, they always come up with the same excuse, I have to wait some more…
  I've tried the "forgot password" option and nothing happens…
  I just recreated an account because the guy from Free was supposed to call me back 3 days ago and yet again, no email… I tried the password reset and this time it worked.
  Good luck!
  
  0
5. Pat
  
  Same for me; signed up on the 12th and still no confirmation email despite a phone call to inform them…
  I’m increasingly doubtful about their competence: a simple automatic confirmation email would have avoided a lot of uncertainty…
  
  0
Answer 5 / 64
fabienne

Hello everyone, I subscribed to an offer for €2, I received my 2 confirmation emails and the one with my login details, but to this day I still haven't received my SIM card. Moreover, Free deducted €9.75 from me for (activation fees). My question is, did you also have this deduction from your account? Thank you.
3
1. krazykat Posted messages 11705 Registration date Status Contributor Last intervention 2 146
  
  Hello Fabienne,
  It seems that these are the automatic debit authorization fees in certain banks: https://forum.universfreebox.com/viewtopic.php?p=251092&sid=8f01c41b3e7599bfe779a1eed808d091
  Which bank do you use?
  
  0
2. fabienne
  
  Hello Krazykat, thank you for your response. It's Free that has withdrawn money from my account since January 27th, and I still haven't received my SIM card or my cancellation for the subscription. I don't know what to do; I'm fed up with waiting because I absolutely want to leave Orange.
  Have a good Sunday.
  
  0
3. krazykat Posted messages 11705 Registration date Status Contributor Last intervention 2 146
  
  If it's Crédit Mutuel, it's probably service fees related to the automatic debit...
  
  Personally, I waited about 4 weeks before receiving my SIM.
  
  0
4. providencia Posted messages 275 Status Member 147
  
  Personally, Free hasn't charged me anything yet. I only submitted my direct debit authorization to my bank when I received my SIM card in hand, that is to say on February 8, approximately 3 weeks after registration.
  
  As for the direct debit fees, I know that at Crédit Agricole there are fees (of 9 € this year for my branch) for setting up an authorization.
  
  So Fabienne, I don't see the 9.75 €, especially since the SIM card in case of non-portability is 10 €.
  
  0
5. USA-France Posted messages 1136 Registration date Status Member Last intervention 276
  
  Hi, CM/CIC, CA, BPop, CE are federalist/mutual banks. Therefore, there are different rates depending on the location of your banks. ;)
  Check the rates before signing an account agreement.
  
  0
Answer 6 / 64
leniecoul

Hello,

I received the first email right after signing up, that is to say on January 12th at around 11 PM.
Like many of you, this morning still nothing...

So I went to the subscriber area and clicked on "forgot password."
I entered my first name, last name, and email, but unfortunately it said "unknown name"!!!!

I re-entered my first name, last name, and email, but this time EVERYTHING in uppercase (even the email) and it worked!!!! Finally, I received my username and password but after waiting a few more hours (around 6 hours...)

But I’m happy because now at least I’m sure my order has been properly recorded and now all I have to do is keep an eye on my mailbox

Good luck to everyone!!!
2
1. Sunshine
  
  It worked too. Thank you :))
  
  0
2. Essylt
  
  Xavier Niel said yesterday on "de quoi je me mail" on RMC (see the summary of the interview http://www.generation-nt.com/free-mobile-reseau-orange-3g-3g-plus-actualite-1527341.html) that the SIM cards for those who have done a portability would arrive within 10 days (3 for those who have no portability.) Because of the undersized portability servers. I believe that the identifiers arrive anyway with the SIM; patience...
  
  0
3. stewa
  
  In my case, I needed to enter my name in capital letters... (I don't think it was really important) and especially my first name WITHOUT accents. For example, for "Stéphane", enter "Stephane". There you go, if that can help someone ;)
  I haven't received any email yet, but I'm sure by checking my personal space that the order is definitely in progress and that I absolutely MUST NOT submit a new request like some on the forum suggest, which I think is a mistake...
  Anyway, be patient ;)
  
  0
4. carmelo972
  
  THANK YOU
  IT ALL WORKED FOR ME IN CAPITAL LETTERS
  THANK YOU
  Sincerely
  
  0
Answer 7 / 64
sampras51

It's good, everything works! Free network at full power!!
Only outgoing calls work since my porting to SFR won't be transmitted until Monday.
See you!
2
1. Anonymous user
  
  Thank you for the information...
  
  0
2. tac
  
  some people are lucky
  
  0
3. Rami
  
  Do you have a 3G compatible mobile?
  
  0
4. Merou
  
  Hi Sampras.
  Where are you geographically?
  Did you have a Free network when you were scanning for operators before you got your SIM card?
  Because I'm in Marseille, and when I scan for operators, Free doesn't show up. I only see SFR, Orange, and Bouygues...
  
  0
5. misterbolt
  
  lucky you! I'm jealous :)
  
  0
Answer 8 / 64
69marty69 Posted messages 346 Status Member 43

I have purchased one plan at 0 euros/month and another at 15.99 euros/month, I received the confirmation email (just after the purchase) but still haven't received anything (I ordered on 01/12 at 07:51:36).

According to the news and many websites, Free is experiencing major backlog issues (over 600,000 subscriptions ordered) and more than 1.8 million visits on 01/12.

They were supposed to send their SIM cards within 24 hours. I think there will be some slight delays ;)

Best regards.
1
Answer 9 / 64
kiouk

Those who haven't received a confirmation email, did you receive an Order Acknowledgment email?
I don't understand anything anymore, how many emails are we supposed to receive in total?
I placed my order like many others Wednesday evening and I haven't received any emails, yet the order was completed successfully.
The 1044 service is strictly unreachable for me, I haven't been able to get through to the queue since Wednesday.
1
1. lunangel
  
  Hello, Subject: Mobile Plan Order Welcome to Free Mobile! We acknowledge receipt of your order placed on http://mobile.free.fr/ Below you will find the summary of your order:_____________________________________________________________________________________________Date: 2012-01-13 00:05:20Description: 2 Euro PlanAmount including tax per month: 2.00 Payment upon order: 10 Payment method: bank direct debit_____________________________________________________________________________________________ Your billing address: You will receive a confirmation email of your order as well as your credentials allowing you to access your subscriber area in the next few hours. This will enable you to track the processing of your order and, if you wish, to place an order for a phone. The Free Mobile team thanks you for your trust.
  
  0
2. OLIVE
  
  Hi everyone, I received my SIM card this morning, January 21, 2012, but I haven't received a confirmation email regarding my credentials, so I'm still waiting a bit because I need to order a mobile phone from them that should be available starting January 24. But how do I log into their site without a username or password?????
  
  0
3. moska Posted messages 11803 Status Moderator, Security Contributor 386
  
  Lu'
  
  @OLIVE : https://forums.commentcamarche.net/forum/affich-24170343-email-de-confirmation-free#78
  
  @+..
  
  0
Answer 10 / 64
kreene

I also placed my order on Wednesday evening and did not receive either of the emails. I just placed my order again and this time I received an acknowledgment email instantly.
I think there were some bugs on Wednesday evening and that not all orders necessarily went through. I recommend that you place your order again.
1
Answer 11 / 64
LuckyStrike

I registered on Wednesday evening and I was still waiting for a first confirmation email.. to no avail.. and after browsing this topic, I thought there had probably been some bugs and it was better to start over.
I'll see soon if I did the right thing (in any case, since I'm requesting a number portability, it's impossible to have ordered twice!)
1
1. LuckyStrike
  
  It's all good, the email arrived promptly (the acknowledgment of receipt, not the order confirmation, which will likely come later).
  
  Those who haven't received any confirmation email would do well to try their luck again.
  
  0
2. Timmyy
  
  As for me, I received the confirmation email after the third attempt this morning. The other two I had made in the evening, probably when there was a bottleneck.
  
  0
Answer 12 / 64
lila

registered on 01/11/2012 received my SIM card today
1
1. iAmJealouse
  
  lucky!
  
  0
Answer 13 / 64
providencia Posted messages 275 Status Member 147

Well, since only fools don't change their minds, and considering that I have less than €5 of communication credit left on my Bouygues account and I wasn't planning on topping it up... I have therefore renewed my request to subscribe to the €19.99 plan (non-free subscriber), with number portability.

Then after 5 minutes without a confirmation email, I requested a new password, which I received right away.

I am a bit frustrated about the time wasted, but given the impact of their offer, one can understand.

My order is now marked as "validated." :)
1
Answer 14 / 64
fly-archer

Hello everyone, so here it is, I subscribed to 2 offers last Thursday, one for €19.99 and another for €2. I received the acknowledgment of receipt immediately and I received my IDs today at 8 PM. Just wanted to let you know that patience is key, that's all ^^)

See you later.

Tayeb
1
Answer 15 / 64
Fred

I registered on Thursday, 01/12, I received the acknowledgment of receipt immediately and last night (Sunday, 01/15) I received the confirmation. Everything is therefore OK :-)
1
Answer 16 / 64
Atchoum

Reminder to 3244, and I will give them another email address.
-> email received immediately!

-> so be careful, there seem to be bugs with the servers: for your information, the address on which I have never received any email is hosted by Yahoo.
1
1. raoul
  
  Out of 5 emails to be received from Free: 1 received on a Yahoo address and 4 not received (2 on a Yahoo address and 2 on other addresses). I am trying to recover my password by sending it via phone.
  
  0
Answer 17 / 64
qfm Posted messages 8 Status Member

In the same situation, I received the acknowledgment email from Free.
0
Answer 18 / 64
Anonymous user

Good evening,

I recommend that you wait.
If by tomorrow you still haven't heard anything, contact Free to find out if the order has been processed.

In the meantime, why not update your computer with Windows Update, including the update to Internet Explorer 9?
0
1. fri
  
  what's the connection between windows update and IE9? this answer is pointless.
  
  0
2. marki86
  
  It's clear!
  
  0
3. Moha
  
  Yes, it has nothing to do!
  
  To respond to cacaouette65, if you received the acknowledgment email, it means your order has been placed! The servers are overloaded, so the order confirmation emails will be sent later, Saturday or Monday. (source: someone who called Free)
  
  0
4. ScorpionViolet Posted messages 1281 Registration date Status Member Last intervention 170
  
  No direct connection, but we’re already taking the time to help you while you’re surfing with a trash can, so say thank you when we advise you to update that trash can...
  It will spare you surprises and prevent you from coming back to ask for help on CCM.
  
  0
5. plop
  
  Who still uses Internet Explorer?? /troll
  
  0
Answer 19 / 64
Anonymous user

In my opinion, they are a bit overloaded with information on TV; tonight they said that yesterday they were down for 2 hours....
Personally, I haven't received any confirmation, but they didn't say they would send me one, just that I would receive the chips by mail...
However, I am a Free subscriber, so that might be the difference with the confirmation email...
++
0
1. Anonymous user
  
  I hadn't seen:
  in fact yes I received it Receipt for Free Mobile Package:
  dated: 2012-01-11 20:37:07
  sent by free:
  Wed. 01/11/2012 21:07
  so received within half an hour...
  
  however it says:
  You will receive an email confirmation of your order in the next few hours along with your
  credentials allowing you to access your subscriber area. This will allow you to track the progress of your order and, if you wish, to place an order for a phone.
  And I haven’t received anything since.....
  
  0
2. Drow
  
  I ordered on January 12, 2012 at 8:20 AM and today, I still haven't received an identification email.
  
  I'm still waiting....
  
  0
3. Anonymous user
  
  same .............
  but in my opinion they are completely overwhelmed by their offer !!
  the first email is sent by a robot, then certainly "human" verification of the information and processing ??
  Wait & see
  
  0
4. alex13b
  
  idem... I haven't received the second email even though I ordered yesterday at 3 PM!
  
  0
5. andy
  
  I ordered on the 11th at 10:30 PM, and I still haven't received a confirmation email, but that's not surprising, 600,000 new subscribers, a server can handle that many, but not all at once, so it's getting jammed. I'll wait until Monday before giving them a call!!
  
  0
Answer 20 / 64
cacouette65 Posted messages 561 Status Member 6

huh???
0

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