Pixmania... Be careful!
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aimasse2000 Posted messages 21 Status Membre -
aimasse2000 Posted messages 21 Status Membre -
Following a purchase at PixMania, I requested a refund for the difference as they offer the possibility as a trendy advertising argument.
The joke lasted for 6 months and as I had threatened them, I eventually filed a complaint with the DGCCRF, which conducted an investigation.
PixMania claimed not to have my bank account details to refund me... Even though I had sent them 4 times...
The investigators from the DGCCRF kindly provided them with a 5th one!
The DGCCRF performs miracles, it's progressing BUT PixMania only refunded me 6.10 euros out of the 16.00!
Let me explain for the "suckers" like me who don't understand anything! (smiles)
The 9.90 euros that weren't refunded correspond to "Service fees" mentioned in the fine print on the back... You know... the ones that serve to...
PixMania highlighted as a selling point that the product I took from one of their stores was available on-site; I didn't order it and they didn't bring it in for ME!
--- > When I buy something at Carrefour, they don't add on fees for who-knows-what at checkout!
If I had been aware of the scam, I would have had it delivered to my home instead of running around to them! I really must be stupid to pay to go pick something up instead of getting it delivered.
It's true that this way I'm sure to get what I paid for!
Go check out some sites like L'internaute, rue-hardware, France-hardware, forum-hardware... The information about PIXMANIA is enlightening!!!
For me, this is not a matter of money but of principle against this kind of practice...
So PIXMANIA... TO AVOID... And spread the word...
The joke lasted for 6 months and as I had threatened them, I eventually filed a complaint with the DGCCRF, which conducted an investigation.
PixMania claimed not to have my bank account details to refund me... Even though I had sent them 4 times...
The investigators from the DGCCRF kindly provided them with a 5th one!
The DGCCRF performs miracles, it's progressing BUT PixMania only refunded me 6.10 euros out of the 16.00!
Let me explain for the "suckers" like me who don't understand anything! (smiles)
The 9.90 euros that weren't refunded correspond to "Service fees" mentioned in the fine print on the back... You know... the ones that serve to...
PixMania highlighted as a selling point that the product I took from one of their stores was available on-site; I didn't order it and they didn't bring it in for ME!
--- > When I buy something at Carrefour, they don't add on fees for who-knows-what at checkout!
If I had been aware of the scam, I would have had it delivered to my home instead of running around to them! I really must be stupid to pay to go pick something up instead of getting it delivered.
It's true that this way I'm sure to get what I paid for!
Go check out some sites like L'internaute, rue-hardware, France-hardware, forum-hardware... The information about PIXMANIA is enlightening!!!
For me, this is not a matter of money but of principle against this kind of practice...
So PIXMANIA... TO AVOID... And spread the word...
22 réponses
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In the same vein with my camera to be brief: I sent them my almost unused camera under warranty that I took care of like the apple of my eye, and for which they dared to respond that I broke it, of course with an exorbitant quote more expensive than the camera and a filing fee of €37.
After 3 phone calls to a premium number and registered mail, I gave up with no news for a year, and now they are demanding €37 from me by phone even though I have never retrieved my camera.
To be polite, here’s what I replied to them:
Madam, Sir;
I am outraged by such behavior in the face of the good faith of the customer, an entirely anti-commercial reaction. I can assure you that you are not at all CUSTOMER FOCUSED (consult a marketing book if you don't know what that means).
Since when is customer service a direct profit center?? Instead, it should be a generator of customer satisfaction (or dissatisfaction in my case!!) or a support channel for commercial services. It should be a source of proposals and loyalty—so many key terms that I unfortunately have not had the opportunity to use to qualify yours.
You do not take into account the disappointment a customer may feel when seeing their product (of significant value, moreover (1/3 of the minimum wage)) break down after a little over a year
nor the frustration when they are denied warranty repair and the annoyance when they are offered a quote exceeding the value of a new device (€299 seen at Carrefour just over a year ago). Especially when we know how careful one has to be with a camera, and I stand by that; but what does the word of a poor customer mean in the face of the relentless machine of a pseudo-customer service whose only motto remains BUSINESS & PROFITS. (Did you not consider creating a BUSINESS UNIT for this service because it seems to me that you are on the right track).
I now think of the €37 (almost) requested for a completely prohibitive quote; know that the one who concocted this gem should receive the idea of lead (in reference to the lead balloon) awarded to the worst advisor in the marketing service (or perhaps this idea simply comes from the sales director, which I can somewhat understand).
In short, this is very poor, and I prefer to let my dearly loved camera go to waste rather than foster such behavior. You can sell the lithium-ion battery as an OEM spare part (which I have no doubt you’ve already started doing on eBay).
Thus, this is why I do not wish to receive anything from your company.
Sincerely,
lmbgea
PS: If I’m not heard, I hope this has made a few smile and perhaps opened your eyes to the importance of an external perspective to a business evidently too centered on itself; what is tolerated in B To B is not necessarily acceptable in B To C. And an unsatisfied customer often results in an unquantifiable and often much larger loss than one thinks. Basic rule in marketing: if a satisfied customer tells at most 3 other people about your site, an unsatisfied customer will usually tell more than 8 people—it's almost the 20/80 rule.
It’s probably like farting into the ocean, but at least it helped me relax a bit.
We’ll see the response if there is one!!!!
After 3 phone calls to a premium number and registered mail, I gave up with no news for a year, and now they are demanding €37 from me by phone even though I have never retrieved my camera.
To be polite, here’s what I replied to them:
Madam, Sir;
I am outraged by such behavior in the face of the good faith of the customer, an entirely anti-commercial reaction. I can assure you that you are not at all CUSTOMER FOCUSED (consult a marketing book if you don't know what that means).
Since when is customer service a direct profit center?? Instead, it should be a generator of customer satisfaction (or dissatisfaction in my case!!) or a support channel for commercial services. It should be a source of proposals and loyalty—so many key terms that I unfortunately have not had the opportunity to use to qualify yours.
You do not take into account the disappointment a customer may feel when seeing their product (of significant value, moreover (1/3 of the minimum wage)) break down after a little over a year
nor the frustration when they are denied warranty repair and the annoyance when they are offered a quote exceeding the value of a new device (€299 seen at Carrefour just over a year ago). Especially when we know how careful one has to be with a camera, and I stand by that; but what does the word of a poor customer mean in the face of the relentless machine of a pseudo-customer service whose only motto remains BUSINESS & PROFITS. (Did you not consider creating a BUSINESS UNIT for this service because it seems to me that you are on the right track).
I now think of the €37 (almost) requested for a completely prohibitive quote; know that the one who concocted this gem should receive the idea of lead (in reference to the lead balloon) awarded to the worst advisor in the marketing service (or perhaps this idea simply comes from the sales director, which I can somewhat understand).
In short, this is very poor, and I prefer to let my dearly loved camera go to waste rather than foster such behavior. You can sell the lithium-ion battery as an OEM spare part (which I have no doubt you’ve already started doing on eBay).
Thus, this is why I do not wish to receive anything from your company.
Sincerely,
lmbgea
PS: If I’m not heard, I hope this has made a few smile and perhaps opened your eyes to the importance of an external perspective to a business evidently too centered on itself; what is tolerated in B To B is not necessarily acceptable in B To C. And an unsatisfied customer often results in an unquantifiable and often much larger loss than one thinks. Basic rule in marketing: if a satisfied customer tells at most 3 other people about your site, an unsatisfied customer will usually tell more than 8 people—it's almost the 20/80 rule.
It’s probably like farting into the ocean, but at least it helped me relax a bit.
We’ll see the response if there is one!!!!
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Suivant