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My Philips CD565 Duo phone displays OUT OF RANGE.

elange67 Posted messages 2 Registration date   Status Member Last intervention   -  
 stella -
Hello,
I have a problem since Sunday morning, my two cordless phones (Philips Duo CD565) display "OUT OF RANGE" and occasionally "SEARCHING..". I have followed all the steps on orange.fr because I have the Livebox 2 and the result = nothing. I prefer to ask my question online first rather than waste money on my mobile.
Can you help me?
Thanks in advance!
P.S.: It's urgent!

6 answers

  1. zaza
     
    Hello
    I had the same problem with my phone and I found the solution. Just unplug the cables from the base and plug them back in, and the phone will reset.
    I had tried other things that didn't work (resetting the phone, the livebox...).
    10
    1. AL
       
      Good evening Zaza,
      you saved me... thank you so much... I hadn’t thought about the cables from the base, just the phone socket... and I was starting to despair when I found your comment... here I am, connected to the outside world again ;-) thanks to you... thank you again, I send you a hug.
      0
      1. stella > AL
         
        You're welcome!!!
        0
  2. Fanny
     
    Good evening,
    I have the same problem as all of you. My phone says out of range or searching. I've done all the troubleshooting you suggested, and nothing works. What should I do?? Please reply as soon as possible, thank you in advance.
    5
  3. elange67 Posted messages 2 Registration date   Status Member Last intervention   3
     
    Hello, the problem is solved!
    It's the phone that isn't really compatible with the live box. I just need to have it tested in the store and then we'll see..
    3
    1. brupala Posted messages 111155 Registration date   Status Member Last intervention   14 451
       
      I don't really see the connection between the combined-base relationship and the base-livebox relationship.
      Is the base properly powered?
      And if it's a compatibility issue, why did it work before?
      0
    2. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
       
      >>>>Brupala : +1 ! ;)
      0
    3. AL
       
      I have exactly the same problem since last night, but I don't have a live box... so the problem can't come from there... were you able to solve the problem in the meantime or was the database really bad???
      0
  4. brupala Posted messages 111155 Registration date   Status Member Last intervention   14 451
     
    Hi,
    definitely the base that is down.
    --
    and ... There you go!
    1
    1. sultani78
       
      Hello, I have the same phone and I'm experiencing the same problem. One works fine while the other shows "Offline".
      0
    2. brupala Posted messages 111155 Registration date   Status Member Last intervention   14 451
       
      So, read the responses from this discussion please Sultani, before adding your input.
      0
  6. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Re...

    Possible too, but well... let's stay positive first....! ;)

    Best regards,
    See you soon

    --
    "He who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" aka "nobody"! ;) (°!°)
    0
  7. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Hello...

    "out of range" = you're too far from the base...!
    "search" = he is looking for the base, but you might need to press the base's button that locates the phones for a while, so they resynchronize.....

    Best regards,
    @+

    --
    "He who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" aka "nobody"! ;) (°!°)
    -1