Stuck cartridges due to dried ink

isa84000 Posted messages 7 Status Member -  
isa84000 Posted messages 7 Status Member -
Hello,

I had a "paper jam" because my ink had dried up, and the ink cartridges were stuck.
I removed the cartridges and used a cotton swab with alcohol. But while doing this, I pushed back the plate underneath that is used to clean the cartridges; this plate slides from front to back; it freed my cartridges (I can move them left and right without any problem now) but I can't get the cartridges to fit back onto the plate. They hit against it and I get the "paper jam" message again...
Please, do you have any idea?
Thank you very much...

(I have an HP Photosmart C5280)
Configuration: Windows Vista / Safari 533.21.1

1 answer

  1. isa84000 Posted messages 7 Status Member
     
    My printer won't even turn off anymore!!!
    Please help me?!
    0