hotmail account blocked Solved/Closed

Question

Hello, one of my hotmail.com addresses has been blocked for over 2 months; how can I unblock it knowing that I don't remember the alternative email address I provided when I opened this hotmail account?
Thank you for helping me because I need to log in to MSN with the blocked account.

Configuration: Windows XP / Internet Explorer 7.0

vickye16480 · Accepted Answer

Good evening everyone, my WLM account was blocked yesterday morning, and today I called Microsoft who gave me the following link: https://account.live.com/acsr and after answering the questionnaire I received a message at the address I provided (the old backup address was lost) and within 10 minutes I recovered everything.
I hope this helps you. Good luck to everyone.

mpuissance4 · Answer

Désolé, je ne peux pas accéder à des liens externes. Cependant, je peux vous aider avec des traductions si vous me fournissez le texte à traduire.

mpuissance4 · Answer

Go here https://support.microsoft.com/fr-fr/office/obtenir-de-l-aide-sur-outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=fr-fr&rs=fr-fr&ad=fr

and at the top right log in

or here http://login.live.com/...

akiba · Answer

Click or copy/paste on  https://security.live.com/acsr.aspx  they will ask you for information about your account and normally they will unblock it within 24 hours.

Mariefrany · Answer

Same problem, but it's resolved now.
Go to: https://account.live.com/password/reset
Normally you will be directed to: https://security.live.com/pp1000/Aci.aspx/A1
or to: https://security.live.com/pp1000/Error.aspx/A2?aspxerrorpath=/pp1000/Aci.aspx/A1
Click on Continue
You will be sent a code to a backup address
You have to wait a bit, but after 5 or 10 minutes it should be good.
Then, you will probably need to do the process 2 or 3 times
Once you reach the page to reset your password, you will be asked for the old one (which you can't log in to?!), anyway, enter the new one you just created, then change it again on the next 2 lines to another new password
And it should work.
Well, it worked for me.

Nicolas Murgia · Answer

Good evening,

For me, everything went back to normal last night, after two days, without doing anything. I was explained that it was apparently the automatic anti-spam filters of Hotmail that were blocking it; I know that my email is infected, so I'm willing to believe it. Thank you all for your help, in any case!

Lorent · Answer

After a week and a half of being blocked by Hotmail, my account is now unlocked.

At first, there was another backup address that was blocked, but I also had another address that was not blocked. I could only send the code to the blocked address, but to my surprise this morning, I noticed that I could send the code to the other address that was not blocked. I entered the code, changed the password, my Hotmail account is unlocked, everything is there, nothing has been deleted, I have all my contacts since I registered on Hotmail in 2006; this is the first time this has happened to me and I hope it’s the last.

. · Answer

If it can help some, I managed to reset my password by changing browsers;
I had the same issue with my inbox where I couldn't reset my password while connected with Mozilla.
By trying again with Internet Explorer, I was able to reset my password and I can again log in to my email.

math · Answer

Hello everyone,

My account has also been blocked, I was scared because the recovery address no longer works and it's impossible to replace it with another one since you have to confirm from that address.

I filled out the questionnaire twice, luckily for me, I have Windows Live installed on my computer so I had access to the last emails I had sent before the block, and I was able to provide very precise information and it was finally unblocked, I received an email at a Gmail address.

I think I will create a new email address with valid recovery addresses, make sure to have several email addresses, at least one that is not on Hotmail because if one address is blocked, it's impossible to log in from another Hotmail account as it redirects to the infamous "your account is blocked" page, and save your contacts everywhere just in case. If you can install Windows Live on your computer, do it as it can help you provide maximum information.

hb · Answer

reset your system to a date: before which it was blocked, click: [start] [click <D> computer] [properties] [modify settings] [system protection] [click on system restore] and it's up to you to play

Hotmail account blocked

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