problem with detecting my USB ports Solved/Closed

Question

Hello, Jeff (I suppose) had moved my message (below) to the hardware forum, but I'm not sure if the problem comes from there :(
So I'm not sure where to post my question, so I'm putting it in the miscellaneous forum.
I'm forwarding my message and the help I received from Castor in the hope that someone can help me.

/* Here is the message I posted and the response from Castor */

I have a problem with my USB ports, they no longer detect anything at all when I connect a device using the USB port.
So I looked in the control panel/system and I checked the device manager tab and then I see an exclamation mark on "PCI to USB Universal Host Controller Intel 82371AB/EB".
I click on it and here is what it says:
***********************************
Device Status:
The NTKERN.VXD device drivers for this device could not load the device driver.
(code 2)

***********************************

Could someone help me get my USB ports working again please?
I've read the problem of Flogoubs and I have the impression that VXD is taking over us :\
Thank you for your help

Frank77, who is having so many problems at night, sniff :'(

[ Reply to Frank77 ]

Re: USB Port Controller
Added by Castor (09/18 at 09:27 GMT+1)
Uh, VXD problems are common under Windows :)
First, check that ntkern.vxd is present in windows/system.
Then, retrieve it from the Windows CD (it's in one of the .cab files, but I don't remember which one...
Then replace your ntkern with that one, and it should work..

Castor

[ Reply to Castor ]

Re: Re: USB Port Controller
Added by Frank77 (09/19 at 09:36 GMT+1)
Hi everyone,

I did what you told me, indeed I didn't have (or no longer?) this NTKERN.VXD file in windows/system, I went to find it in a win98_50 file and put it back, I rebooted but still the same problem :((
Just a note, this problem occurred after I installed the drivers for my USB webcam :/
I did a search on Google, and other people had the same problem except that it was after doing an "upgrade from win98 to millennium".
Here is the link where other people had this problem:
http://www.computing.net/windowsme/wwwboard/forum/11461.html
If anyone has an idea, that would be super nice :)

Thank you all

Frank77

miloud · Accepted Answer

I installed Windows 2000, it did not detect the USB ports, yet these ports worked well in the Windows 98 version. I have a question mark on the port: universal PCI to USB controller Intel 82371AB/EB. I don't have a driver, is there a solution to this problem? Thank you for your attention.

lalia · Answer

Do you have the CD for your motherboard? I had the same issue and all it took was to install something that was on the motherboard CD. What version of Windows do you have, 98?

Frank · Answer

Hi Miloud!
I'm sorry, but I don't know what it's due to.
My problem was a bit different because I was on 98 and then when I installed a software, my USB ports were no longer detected.
I reinstalled 98 and then it was okay.
As for you, you switched to 2000.
I don't know where the problem comes from; normally, it should detect everything, I don't know why. I'm sorry.
Good luck.

Frank

allo · Answer

Hello, I’m having problems with my USB ports. I installed my USB drivers and updated my COM1 and COM2 drivers, but I'm unable to update the drivers. I've tried everything, but my USB ports still don't work. I have a QuickCam and I can't get it to work. I went to Device Manager and there are no USB icons in there, so what should I do? Please help me, I would really appreciate it. Thank you.

samy103 · Answer

Hello everyone, are your USB ports enabled in your BIOS???

Pons Audrey · Answer

I also have problems with my USB ports that do not recognize devices, but only me. I'm on Windows XP Home Edition. If you can help me, I look forward to your response. Thank you.

evildead95 · Answer

Personally, I had the same problem; here’s what I did:
I searched for the solution for 15 days and then I just enabled/disabled the USB thing in the device manager!!
It worked for me but not for my cousin (he's changed his PC since).
There you go, hoping this is the solution to your problem ^^
See you later.

HUMBERT · Answer

Thank you evildead95 for your response. Where can I find the device manager?

evildead95 · Answer

You go to Control Panel/Performance and Maintenance/System/You look for the Hardware tab/Device Manager and there you go :)

isabelle · Answer

Hello, Could someone tell me how to print via my USB port? When I look in the hardware profile, there is no USB controller. How can I activate it? Thank you in advance.

pascal · Answer

Unable to install printer or scanner. The message states that the device's NTKERN.VXD driver(s) could not load the device driver (code 2).

manu · Answer

I pretty much have the same problem as you. My computer is unable to read my 128MB USB key.80x, but my USB mouse works fine. For me, the NTKERN.VXD is in my system32 folder rather than system, but the computer still tells me that it is missing. If you find the solution to your problem, send it to me and if I find it before you, I'll do the same. OKI

A+

nashpimp971 · Answer

Hello everyone,
wouhouuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu!!!! I did it!!!!!
Well... actually, I had the same problem as some of you, which is that my USB ports work, but the BIOS didn’t detect the devices and Windows saw them but couldn't manage to recognize them. I have a Fujitsu Siemens Amilo D 1840. I went into the Device Manager and actually tinkered with the settings of the USB ports (in the power options), and it worked... strange, but well, even logic isn't a certain thing in Bill Gates' world.
Hoping this will help you.

2AXEL · Answer

Hello. I just solved a problem with my Windows XP Pro PC that no longer recognized my USB key; it was asking me to reinstall the driver even though it's Plug-and-Play under XP. I proceeded with the installation and when it asked where the driver was located, I wrote: c:\windows/inf and the problem is resolved. Here is my experience.
--
Thanks for the information
AXEL

Adi · Answer

Hi everyone,
I'm posting this message in the hope that it may help someone.
I also had issues detecting my USB 2.0 ports on XP after a reinstall of the latter.
After much research, I just found this link.
I haven't tried it yet, but I’m confident...

https://www.clubic.com/telecharger-fiche10680-pilote-usb-2-0-windows-xp.html

See you everyone!!

cindy57500 · Answer

Hello, my name is Cindy, I bought a webcam today! I installed it, but the problem is that my computer doesn't detect my webcam!!!
Nothing works, not even my USB key, nor my MP3.

I can't take it anymore! Can someone tell me what to do! I have installed, uninstalled, restarted my computer, but nothing works!! I don’t know what to do!!!!!
Please help me!! Thank you in advance!!!

tcherminator · Answer

for Cindy    go to the control panel of your PC, then system, then hardware, and then device manager, and check if your USB ports are enabled; if not, enable them.

Problem with detecting my USB ports

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