Problems opening Sage Solved

Question

Hello everyone

I have a little problem. When I try to access the Sage software, it tells me that it is already in use and needs to be closed. My issue is that no matter how much I close everything, I'm still unable to open it.

Thank you for your help, I'm really at a loss. Configuration: PC

vinced · Accepted Answer

Open maintenance by starting the program, Sage, maintenance. File, open, go find your mae file (for accounting).  A window opens, just click FIN.  When it's finished, close the maintenance.

CRICRI-295 · Answer

Hello,  you need to perform the maintenance; it will close the software and then you can open it normally.

vinced · Answer

Good evening,

If the maintenance gives you this message, it's less funny. Here are a few things to do before the maintenance:

- If it's a standalone setup, turn off the workstation and turn it back on
- On a network, on the physical server, go to services in the control panel, stop the Sage server service and then restart it (make sure all users are logged out)
- Check that the file is not set to "read-only" in the file properties (this happens when restoring a database from a CD)

Then carry out maintenance regardless of the situation.

balans · Answer

Hello  I couldn't open Sage, it tells me that the file is open on one hand, on the other hand I couldn't find Sage maintenance, how to download it or what to do to fix this?

gps consult · Answer

You must have turned off your computer without closing the software.
You should have alert 2501.
Start by initializing your Sage code.
- On the identification page,
- go to reset and follow the steps.
Now open the software
- Then go to file,
- utility,
- reset.
- Search for the corresponding PRH file (the PRH file is the one corresponding to the company that was open at the time of the issue; it is named companyname.prh; you can find these files where your software is installed, usually on C:, Programs, Sage Payroll, and you should find among all the files your PRH file (the purple logos with your company name).
- Next
- reset user
- finish

Nassredine · Answer

For my part, I had to uncheck the "expert file opening" option in the preferences under the "Window" tab.  Regards,

walidnasr · Answer

You need to go to File / System and sharing settings, check that the gescom and accounting files are set to multi-user access.

In your case, I wonder if the commercial and accounting file is not set to single-user.

Problems opening Sage

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