Trio CD 565 Philips: 2 devices down?

Yes, mine is to fix it!
Here is the solution:
Open the phone and desolder the QUARTZ component.
It is easily identifiable, it is 1 cm long and of crom? color.
Moreover it is written on it: A13.824.25
It’s a 13MHz, you can find it on almost every electronic device
The replacement remains, but be careful the phone’s printed circuit board where it is fixed is very fragile, DO NOT FORCE!!!!
It must come out by itself.
There you go, thanks for letting me know about any problem and success.

PS: once desoldered, or if the old quartz breaks, do not solder the new part immediately.
Do a test first to see if it works, and that your phone finally turns back on

Good evening

I have exactly the same problem with CD 565, namely two devices out of three are defective and a flashing light for a few seconds. For your information, I am using an SFR ADSL line with a Club-Internet box. I’m looking for a solution on the net, without success for the moment

same problem, the two combined don’t work

Hello.
same problem on CD565.
the LED blinks and from time to time the display lights up for 1 second when pressing a button.

I would have liked to know if a component has burned out and if so which one.
I could replace it myself...

Don’t want to throw away a phone for a capacitor or a resistor that has failed...

Exactly the same problem for me with a device that is 12 months and 1 week old, and therefore refused coverage by the point of sale (Géant Casino) because the commercial warranty is 1 year (hello to the commercial sense of the store).

However, good news for anyone in this situation, because if Philips seems to have produced a bad batch, they guarantee the phone for 24 months.

The procedure is very simple: you just call their customer service at 0805 025 510 (toll-free) and Philips takes care of sending a new phone within 1 week (CD2851W/FR model in my case) without returning the old model, which you commit to depositing in a recycling center.

You just need to provide a scanned or photographed copy of the proof of purchase to upload on a link generated when opening the incident.

So if like you I was disappointed with the lifespan of this first device, I say bravo to Philips for the quality of their after-sales service and I think I will remain loyal to this brand because an industrial manufacturing accident can happen, what matters in the end is how you manage this incident and here it is top-notch.

Ps: I don’t own Philips stock :)

yes and one more, mine is exactly the same thing, the screen flickers, there’s nothing to do, it works + it’s the big screw-up

At commissioning, one out of three handsets doesn't work?? I spent 15 euros on batteries, thinking it was the batteries. Well done, Philips.

These telephone handsets must have hidden manufacturing defects.

thank you scarfays for the info.

however I get the impression that a certain level is required to replace the component. we're dealing with electronics......

[URL=http://imageshack.com/f/b520130116184513j][IMG]http://img401.imageshack.us/img401/1585/20130116184513.jpg[/IMG][/URL]

for those who want to repair: we're talking about the “big” rectangular component with rounded corners

http://imageshack.com/f/0a20130116184529j

however I didn't really understand scarfays, if we remove it, does it work ?!?

and well hereafter reading the comments I see that I’m not alone in this case, me one month ago the first one broke down and there a second one just then the third really disappointed by this phone brand not giving anything else and all that of course two months before the end of the warranty so bad luck

onoffbenny!

The charging bases are not bases but simple battery chargers; they do not communicate with the handsets and cannot scatter them.
The fault is known to Philips but not to the series... Try negotiating with your seller.

Well, my turn to have the same problem!

Nothing to do, nothing on the screen of this Philips phone. I had paid quite a lot for it anyway.
The warranty was indeed two years, but the problem occurred just one week later!!! (...the lifespan is well calculated lol)

I’ve just ordered another one, from a less prestigious brand admittedly, but as it costs 14.60 euros, I don’t have much to lose this time...

I had the same breakdown on Wednesday 01/08/2013
the combo duo is over two years old
if we can repair this, I’m interested
patrick

Same for me, I had a first combi break down (same symptoms). Then today a second one too! I fixed the fault by replacing the rechargeable batteries with regular ones; I had a battery fault displayed on the screen, so I put back the correct batteries and it works again!
I tried the same trick with the first combi but to no avail :( !

Thank you for your reply, unfortunately I had to report everything to "gros bill" (big bill), 5 weeks without a phone just to be told after my follow-up that they no longer do it and that I had to buy a new one with the credit!!!
I had tried other batteries, without success.
Philips or not, these Chinese-made products, it's really a disaster!!

Very disappointed as well with the reliability of these phones. The first one stopped working after a light impact (a 50 cm fall) and the second one just broke down as well, really very poor quality.
the device is flashing but nothing else. Make sure to keep the original packaging to activate the warranty, otherwise you will be forced to buy another one like me.

I have a similar problem, my first phone broke (I have 4) and I had it replaced under warranty. I put the phone and the new charger back in the same place and after 3 or 4 weeks I found it in the same state as the previous one.
Factory defect?
Problem with distance causing its emission level to rise and eventually it dies? Because the one that broke is the farthest from the base on the ground floor, while the implicated phone is on the third floor.
In short, both of them have "crashed" and the best we can get on the screen is the small battery charging symbol.

Same for me, one of the handsets of my DUO just failed on me, keyboard blinking and nothing else... 15 months after purchase, what a lifespan!!

I see that I’m not the only one with exactly the same problem... CD 565 duo and a cordless/decking unit that doesn’t work anymore...

Hello, same here, two out of three handsets are faulty! The handset is blinking and nothing happens anymore. Mine were bought on 10/12/2009 for €85!!! Is that what you call a quality product, right?
One thing is for sure, no more Philips products for us!