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SFR Direct Debit Dispute

papyjo66 -  
dany311 Posted messages 13341 Registration date   Status Contributor Last intervention   -
Hello, being unhappy with SFR's offers to renew my phone at a good price, I decided to cancel my subscription. However, since I am still subscribed, I will terminate under the Chatel law and therefore only pay 1/4 of the last remaining year. I am very wary of the cancellation fees that SFR might charge me, so I decided to block automatic payments and settle the next installments by check or credit card. I inform SFR, and a woman calls me back, telling me that payments other than direct debit are charged 1.50 euros per month. I find that absurd and therefore refuse to change the payment method. I will be debited, but there is an opposition, so SFR won't be able to access it. What do I risk? I saw in SFR's rates that they could charge a return fee of 10.50 euros for insufficient funds, but that's not the case; it's an opposition, so normally there shouldn't be any fees. What do you think, does SFR charge additional fees for rejected direct debit due to opposition?

4 answers

  1. papyjo66
     
    Hello and thank you for your response, I didn't say I didn't want to pay, I said I didn't want them to debit me anymore. I think it should be treated like a payment incident but I will settle it quickly. Actually, what worries me are the fees for opposing the direct debit. I know that my bank does not charge either me or SFR. Do you know if SFR can charge me for this?
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  2. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    Yes, probably I don't think they will hesitate to do it if there is an incident they will especially do it if it's specified in the contract. From the moment you refuse (opposition) there is a rejection so there you go.
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  3. dany311 Posted messages 13341 Registration date   Status Contributor Last intervention   2 131
     
    Hello papyjo
    When you signed the contract with SFR, you signed a direct debit authorization. So by opposing this debit, the bank may charge you fees. It's like writing a check and then stopping payment on that check. It’s up to the bank to charge or not, but SFR will definitely not miss the opportunity; they are within their rights.
    Another point, with the Chatel law, it is indeed 1/4 of the remaining amounts owed, but also, and this point is not mentioned in the Chatel law, there are cancellation fees, which depending on the operators can be exorbitant, but for SFR I believe it's around 49 euros.
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  4. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    Hello
    Yes, that's one solution, and they'll also file a report with PrevenTel. Pay what you owe them; personally, I had a very good experience with Orange Itinéris back in the day, and there were no additional fees.
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