Windows Update Issue

natsukille Posted messages 18 Registration date   Status Member Last intervention   -  
UneAutrePersonne Posted messages 19 Status Member -
Hello,
I have a problem with Windows update; I can't install the updates for my computer. Every time I try, an error message comes back: code 80070BC9, and no installation...
Thank you in advance

PS: I am on Windows 7 Home Premium x64, and on a recent machine.

Configuration: Windows 7 / Safari 534.3

12 answers

  1. morganch
     
    For the first error "access denied", you need to check

    in C:\Windows\system32\Catroot2

    right-click on Catroot2, Properties\Security Tab

    check what your permissions are.

    For the second one, it must be a space not respected in the command.

    And to simplify, then type these new commands instead of the

    previous ones:

    ren c:\windows\System32\Catroot2 oldcatroot2
    ren c:\windows\SoftwareDistribution SoftwareDistribution.old
    3
  2. UneAutrePersonne Posted messages 19 Status Member 3
     
    Hello, I have the same problem regarding the security update for Windows 7 (KB2731847); I'm getting error code 80070BC9. I should mention that I have Windows 7 Starter Edition on an HP Mini (but I imagine that this last piece of information doesn't change much).

    So I tried to install it from Microsoft.com as indicated in a thread on Cçm, but it fails. I also tried in safe mode (both types) and it doesn't appear at all.

    What should I do, please?
    1
  3. Holy_2010 Posted messages 1354 Status Member 94
     
    First, I recommend trying to update in safe mode with networking (by pressing F8 at startup).

    Recently, I also had a case where the antivirus (Avast in this case) was preventing updates. If that still doesn't work, you can try downloading the updates after disabling the antivirus.
    0
  4. natsukille Posted messages 18 Registration date   Status Member Last intervention  
     
    Hello,
    When I am in safe mode with network support, as you told me, the Windows update software doesn't start, even after clicking on it several times...
    0
  5. Holy_2010 Posted messages 1354 Status Member 94
     
    Did you do it in safe mode WITH networking support?

    You can follow this link:

    https://www.commentcamarche.net/faq/273-windows-update-toutes-versions

    It suggests checking for available updates for your machine directly on the site and downloading them manually. Always do this in safe mode with networking support.
    0
  6. erlerlaurent Posted messages 9 Status Member
     
    You go to the control panel, then to system and security, then to windows update, and you start the automatic updates; always try.
    0
  7. natsukille Posted messages 18 Registration date   Status Member Last intervention  
     
    I can't find the updates on the Windows site, which is really messed up...
    Can you help me?
    0
  8. morganch
     
    Hello.

    Updates cannot be made in safe mode

    failure, because Windows Installer does not work in this

    mode, it's a quirk of Microsoft, rather try

    a repair, with these sites:

    https://www.thewindowsclub.com/repair-fix-windows-updates-with-fix-wu-utility

    https://www.softpedia.com/get/Tweak/System-Tweak/Fix-WU.shtml#download

    http://www.saunalahti.fi/~borg/fixwindowsupdate/downloads.html

    If no result, do this:

    Click on Start\All Programs\Accessories\

    Right-click on Command Prompt

    Click on Run as administrator

    In the command prompt window, type all of this:
    (pressing Enter after each command)

    net stop wuauserv
    net stop bits
    ren %systemroot%\System32\Catroot2 oldcatroot2
    ren % systemroot% \ SoftwareDistribution SoftwareDistribution.old
    regsvr32 wuapi.dll
    regsvr32 wuaueng.dll
    regsvr32 wucltux.dll
    regsvr32 wups2.dll
    regsvr32 wups.dll
    regsvr32 wuwebv.dll
    net start bits
    net start wuauserv


    Restart.
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  9. natsukille Posted messages 18 Registration date   Status Member Last intervention  
     
    Hi,
    On ren %systemroot%\System32\Catroot2 oldcatroot2 I have "access denied" and on
    ren %systemroot%\SoftwareDistribution SoftwareDistribution.old I have "the command syntax is incorrect".
    What should I do?
    0
  10. natsukille Posted messages 18 Registration date   Status Member Last intervention  
     
    I would like to point out that the little software did not work.
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  11. natsukille Posted messages 18 Registration date   Status Member Last intervention  
     
    Good evening,
    Missed it, the command ren c:\windows\System32\Catroot2 oldcatroot2 still gives me access denied, I've done everything else anyway, I'm restarting Windows Update, and still the same error code, "code 80070BC9"
    Thank you in advance
    0
  12. natsukille Posted messages 18 Registration date   Status Member Last intervention  
     
    Hello,
    Today I managed to install several updates that were released yesterday by Microsoft, so the problem shouldn't be with Windows Update. However, now after searching, the computer tells me that there are 3 updates to be done, but does not display them. When I try to start the installation, I always encounter the same problem...
    Thank you in advance.
    0