Medion Customer Service in Belgium
Solved
totorino
-
Christian -
Christian -
Hello,
I would like to have the contact details for Medion's customer service in Belgium, to send my PC (still under warranty) that won't start anymore.
Thank you
I would like to have the contact details for Medion's customer service in Belgium, to send my PC (still under warranty) that won't start anymore.
Thank you
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12 réponses
You must call 02 20 06 198
Prepare:
The model of the PC (e.g., PC30008538 Medion Alkoya P 5545F98547 Z-l)
Serial number:
Customer number if you have previously dealt with customer service
They are very friendly and conscientious
You must drop off your PC at a KIALA point by attaching the label they will send you
Everything is free
The PC will be returned repaired to your home by courier
Prepare:
The model of the PC (e.g., PC30008538 Medion Alkoya P 5545F98547 Z-l)
Serial number:
Customer number if you have previously dealt with customer service
They are very friendly and conscientious
You must drop off your PC at a KIALA point by attaching the label they will send you
Everything is free
The PC will be returned repaired to your home by courier
To follow the procedure, contact Medion at 022006198. You must drop off your device at one of the contact points. It will be picked up by Kiala, the logistics service in Belgium, or TNT in the Netherlands. My tower left on September 6, was lost and found, was repaired, and finally returned on October 6 via a carrier.
Be patient and be ready to swallow whatever explanation you're given. It's sometimes amusing. In short, there is much room for improvement.
Be patient and be ready to swallow whatever explanation you're given. It's sometimes amusing. In short, there is much room for improvement.
Super, go ahead and call the recommended number for customer support! You'll hear messages praising all Medion products, with musical interludes! After a delay of at least 10 minutes, an anonymous voice informs you that the service is overloaded and "they will call you back tomorrow." But three days later, no one has called! And now I’m reading all these reassuring comments about the reliability of this service, it’s really great, we’re very happy to have Medion equipment!
Having acquired several MEDION devices at Aldi, including a Notebook Voyager that is currently "broken," I don’t know how to send this device back to Medion since:
- I don't have the receipt/proof of purchase for this device (it was a gift)
- I can't turn it on because nothing happens, so I can't explain to the employee on the phone what is happening
- Following their suggestion to contact Aldi to provide proof of purchase (from two years ago), I don’t think Aldi will be able to give me a proof of purchase......
- I am also bedridden and cannot travel to the Aldi store where this device was purchased (and which is not located near where I live)
So if anyone has a suggestion for me or if Medion can respond about what I should do next, that would be very helpful....
I already have a customer number with Medion
According to the information I’ve already received, it seems that the hard drive is dying..... Should I simply throw this device in the trash considering the potential repair cost of around €250? ?
Thank you for your responses and advice.
- I don't have the receipt/proof of purchase for this device (it was a gift)
- I can't turn it on because nothing happens, so I can't explain to the employee on the phone what is happening
- Following their suggestion to contact Aldi to provide proof of purchase (from two years ago), I don’t think Aldi will be able to give me a proof of purchase......
- I am also bedridden and cannot travel to the Aldi store where this device was purchased (and which is not located near where I live)
So if anyone has a suggestion for me or if Medion can respond about what I should do next, that would be very helpful....
I already have a customer number with Medion
According to the information I’ve already received, it seems that the hard drive is dying..... Should I simply throw this device in the trash considering the potential repair cost of around €250? ?
Thank you for your responses and advice.
Same problems ...
I bought a Medion tablet, very slow, touchscreen not always responsive, in short, it’s like night and day compared to Samsung or any other real brand.
After 6 months, charging issues arise, I follow all their procedures, send the tablet via Kiala, receive the receipt email a week later mentioning a delay of 2 to 3 weeks ...
Three weeks later: a call from a technician with a blocked number saying that the box arrived empty???
I ask him if he is serious, that I received a receipt email with the serial number of the device three weeks ago and that given the forums (they seem quite "popular") I took photos ...
I send a complaint to the customer service with a formal notice to give me a response otherwise I will file a complaint.
A week ... and nothing ... I forward the case to Test-Achats ...
I am not happy with the quality of their product and even less with their service!!!
MEDION? NEVER AGAIN!!!
I bought a Medion tablet, very slow, touchscreen not always responsive, in short, it’s like night and day compared to Samsung or any other real brand.
After 6 months, charging issues arise, I follow all their procedures, send the tablet via Kiala, receive the receipt email a week later mentioning a delay of 2 to 3 weeks ...
Three weeks later: a call from a technician with a blocked number saying that the box arrived empty???
I ask him if he is serious, that I received a receipt email with the serial number of the device three weeks ago and that given the forums (they seem quite "popular") I took photos ...
I send a complaint to the customer service with a formal notice to give me a response otherwise I will file a complaint.
A week ... and nothing ... I forward the case to Test-Achats ...
I am not happy with the quality of their product and even less with their service!!!
MEDION? NEVER AGAIN!!!
Hello,
I sent my PC to Medion 7 weeks ago, and after 3 weeks of not hearing anything, I contacted them (I won't tell you about the reception I received; I really felt like I was bothering them) to get the repair cost. The very unpleasant person made it clear that I needed to be patient. But the fact is, I had been waiting for 3 weeks without any news... I finally received a quote that I rushed to pay, but now it's been 2 weeks and still no news, and I keep getting the same answer: WE'RE ON SCHEDULE...
For me, this is the first and last time I buy a Medion product.
,
I sent my PC to Medion 7 weeks ago, and after 3 weeks of not hearing anything, I contacted them (I won't tell you about the reception I received; I really felt like I was bothering them) to get the repair cost. The very unpleasant person made it clear that I needed to be patient. But the fact is, I had been waiting for 3 weeks without any news... I finally received a quote that I rushed to pay, but now it's been 2 weeks and still no news, and I keep getting the same answer: WE'RE ON SCHEDULE...
For me, this is the first and last time I buy a Medion product.
,
I also got scammed with the MEDION AKOYA laptop with a detachable and touchscreen tablet.
After 3 months of smooth use (the laptop never left my home), I detach the tablet and when I reattach it... splash, everything turns off and there's no way to turn it back on... back to customer service where I'm told I have to pay over 50 euros because the repair is not covered by the warranty since, I quote: "The casing of your device shows major defects that undoubtedly result from inappropriate use."
So, removing the tablet and putting it back is considered "inappropriate use"??
I'm disgusted with this brand... NEVER AGAIN MEDION!!!
After 3 months of smooth use (the laptop never left my home), I detach the tablet and when I reattach it... splash, everything turns off and there's no way to turn it back on... back to customer service where I'm told I have to pay over 50 euros because the repair is not covered by the warranty since, I quote: "The casing of your device shows major defects that undoubtedly result from inappropriate use."
So, removing the tablet and putting it back is considered "inappropriate use"??
I'm disgusted with this brand... NEVER AGAIN MEDION!!!
Hello,
I just read your testimony, which contains very similar elements to mine. First of all, I wish you a LOT of courage for your upcoming patience as I had the same bad experience with the MEDION-LENOVO establishment in Germany.
-On October 27, 2014: Purchase from Cdiscount.com of a new gaming desktop computer from MEDION; reference: ERAZER X5351E for a total amount of 1299.00 euros
-On October 29, 2014: Receipt of the computer.
-On October 30, 2014: First use of the device and first defects within the first five minutes, I had to endure multiple restart failures and blue screen errors, with the computer turning off unexpectedly after a few hours of use.
-On October 30, 2014: Call to Cdiscount's after-sales service, who invited me to contact MEDION's after-sales service directly, as it would be quicker (no intermediary) to resolve my technical problem, I complied, the technician had me restore the system and asked me to call back if the test was not successful.
-On November 3, 2014: Call to MEDION's after-sales service, as nothing has changed with the problems, they indicated that it needed to be taken in for diagnosis and therefore offered to send it to their repair site in Germany, providing me with a shipping voucher.
-On November 3, 2014: They sent me a Chronopost International shipping label via email.
-On November 5, 2014: The shipment is made.
-On November 21, 2014: I receive a repair quote stating that the device has major defects resulting from improper use, I call MEDION support to understand this comment and the technician tells me that a part inside has been touched and disassembled, which leads to the cancellation of the warranty.
-On November 21, 2014: I asked for additional information and a detailed and clear report regarding the quote in question, after some approximations from the technician that I had difficulty understanding, as his explanations were not coherent at all, he made it clear that either I pay 49.00 euros to retrieve my computer as is, or I pay the sum of 289.96 to repair it, I personally find these methods scandalous and unacceptable as no warranty has been taken into account on a new device, having not been touched or disassembled by me.
-On January 6, 2015: I received my PC as is, received very poorly packaged, damaged on the corners and its front, I even wondered if it was really mine.
-On January 12, 2015: Given the amount of this product and my research online, I realized that my case is not isolated, but indeed a well-established method by this manufacturer, I had to involve my family legal protection, an expert was mandated to an IT establishment whose finding was conclusive, he had the PC taken back by CDISCOUNT, I was refunded by them on March 13, 2015.
In conclusion of the expertise: Never go through the manufacturer directly, even if the vendor advises you to do so, contact and insist if necessary with the vendor, then ensure that the brand is reliable with consumer services and finally, in my opinion, avoid all MEDION products as this company is a pure nightmare for its customers and should be denounced for the dubious actions and methods of MEDION-LENOVO.
I just read your testimony, which contains very similar elements to mine. First of all, I wish you a LOT of courage for your upcoming patience as I had the same bad experience with the MEDION-LENOVO establishment in Germany.
-On October 27, 2014: Purchase from Cdiscount.com of a new gaming desktop computer from MEDION; reference: ERAZER X5351E for a total amount of 1299.00 euros
-On October 29, 2014: Receipt of the computer.
-On October 30, 2014: First use of the device and first defects within the first five minutes, I had to endure multiple restart failures and blue screen errors, with the computer turning off unexpectedly after a few hours of use.
-On October 30, 2014: Call to Cdiscount's after-sales service, who invited me to contact MEDION's after-sales service directly, as it would be quicker (no intermediary) to resolve my technical problem, I complied, the technician had me restore the system and asked me to call back if the test was not successful.
-On November 3, 2014: Call to MEDION's after-sales service, as nothing has changed with the problems, they indicated that it needed to be taken in for diagnosis and therefore offered to send it to their repair site in Germany, providing me with a shipping voucher.
-On November 3, 2014: They sent me a Chronopost International shipping label via email.
-On November 5, 2014: The shipment is made.
-On November 21, 2014: I receive a repair quote stating that the device has major defects resulting from improper use, I call MEDION support to understand this comment and the technician tells me that a part inside has been touched and disassembled, which leads to the cancellation of the warranty.
-On November 21, 2014: I asked for additional information and a detailed and clear report regarding the quote in question, after some approximations from the technician that I had difficulty understanding, as his explanations were not coherent at all, he made it clear that either I pay 49.00 euros to retrieve my computer as is, or I pay the sum of 289.96 to repair it, I personally find these methods scandalous and unacceptable as no warranty has been taken into account on a new device, having not been touched or disassembled by me.
-On January 6, 2015: I received my PC as is, received very poorly packaged, damaged on the corners and its front, I even wondered if it was really mine.
-On January 12, 2015: Given the amount of this product and my research online, I realized that my case is not isolated, but indeed a well-established method by this manufacturer, I had to involve my family legal protection, an expert was mandated to an IT establishment whose finding was conclusive, he had the PC taken back by CDISCOUNT, I was refunded by them on March 13, 2015.
In conclusion of the expertise: Never go through the manufacturer directly, even if the vendor advises you to do so, contact and insist if necessary with the vendor, then ensure that the brand is reliable with consumer services and finally, in my opinion, avoid all MEDION products as this company is a pure nightmare for its customers and should be denounced for the dubious actions and methods of MEDION-LENOVO.
The same.
Many Médion products.
In recent years, the phone has been returned twice. I finally changed it.
The TV has a connection problem and often the screen turns purple. I have to fiddle with the cable each time.
My wife's tablet was returned and they sent me a new one (without notifying me) that works pretty well. It shuts off very frequently.
Then there's my PC with a tablet from late 2014 that just came back to me for the third time in three months and is failing again (always the same issue: the screen won't turn on) after one day.
Moreover, the last time "they" claimed to have observed signs of normal wear and tear (...)
Normal, in three months I've sent it back three times to Holland, they send the PC to Germany, and then it comes back to me. It has just traveled over 5000 km!!!
I've sent more than 10 emails to customer service: no response, nothing. On the phone, it's always people who can't do anything beyond sending me a return label.
Three months without a PC.
I just sent an email to Aldi to get their response.
On my side, I'm still waiting three more days before I present my case to the Mediator.
In any case, the conclusion is: never again Médion.
Many Médion products.
In recent years, the phone has been returned twice. I finally changed it.
The TV has a connection problem and often the screen turns purple. I have to fiddle with the cable each time.
My wife's tablet was returned and they sent me a new one (without notifying me) that works pretty well. It shuts off very frequently.
Then there's my PC with a tablet from late 2014 that just came back to me for the third time in three months and is failing again (always the same issue: the screen won't turn on) after one day.
Moreover, the last time "they" claimed to have observed signs of normal wear and tear (...)
Normal, in three months I've sent it back three times to Holland, they send the PC to Germany, and then it comes back to me. It has just traveled over 5000 km!!!
I've sent more than 10 emails to customer service: no response, nothing. On the phone, it's always people who can't do anything beyond sending me a return label.
Three months without a PC.
I just sent an email to Aldi to get their response.
On my side, I'm still waiting three more days before I present my case to the Mediator.
In any case, the conclusion is: never again Médion.
Big problem with the reliability of Medion's laptop customer service!
If your computer can't be repaired with a troubleshooting instruction over the phone, the nightmare begins!
At my place, updating drivers, reformatting... just useless tasks. A few pointless phone calls. Okay...
Then, sending it back...
You have to count on 4 weeks because the laptop travels around Europe to be repaired... by slow services!
Mine went to the Netherlands, Poland, and Germany... for nothing!
The repairer didn't take the reported defect into account!... the keyboard is defective but he disregarded the provided information! He replaced parts (broken casing!) Odd...
Preliminary conclusion:
It has to be sent back again! A 17-month-old laptop whose keyboard has been malfunctioning for a few months...
In short, it's a hassle... and no goodwill gesture in compensation!
If your computer can't be repaired with a troubleshooting instruction over the phone, the nightmare begins!
At my place, updating drivers, reformatting... just useless tasks. A few pointless phone calls. Okay...
Then, sending it back...
You have to count on 4 weeks because the laptop travels around Europe to be repaired... by slow services!
Mine went to the Netherlands, Poland, and Germany... for nothing!
The repairer didn't take the reported defect into account!... the keyboard is defective but he disregarded the provided information! He replaced parts (broken casing!) Odd...
Preliminary conclusion:
It has to be sent back again! A 17-month-old laptop whose keyboard has been malfunctioning for a few months...
In short, it's a hassle... and no goodwill gesture in compensation!
I am facing the same problems with customer service (Belgian?) which turns out to be deceitful, lying, and sometimes aggressive. I have been waiting for more than two months for a return label for a defective computer from the start. Despite more than ten phone communications, each accompanied by as many unfulfilled promises, and sending registered letters in France and the Netherlands to which there has been no response, I am still waiting. Mr. Joël DELORY has personally promised to send me the return label twice already. I am waiting for a response that clearly does not want to come.
Recently, the keyboard of a 3-year warranty PC broke down (after 2 years, electronic failure, not mechanical); Medion initially told me that removable parts (!) were only guaranteed for 6 months; Medion's warranty specifies that "wear parts" are only guaranteed for 6 months (at this rate, a mechanical hard drive seems like a "wear part"); after I reacted violently, they still sent me a keyboard...
Now, it's the micro-USB connector of my Medion GPS that is failing (again after 2 years, impossible to charge the battery); after some research, I find that this failure is not unusual and that Medion refuses to intervene in this case (wear).
I would like to point out that I have been buying Medion equipment for 15 years (3 PCs, 4 monitors, 3 HDDs... my first 15-year-old PC is still running and the 2 monitors bought at the same time) without problems, but lately both the quality of the equipment and the after-sales service and the "warranty" conditions seem to have deteriorated considerably.
My conclusion is that I will think twice before buying Medion products in the future and I will no longer be blinded by the supposed "3-year warranty"...
Now, it's the micro-USB connector of my Medion GPS that is failing (again after 2 years, impossible to charge the battery); after some research, I find that this failure is not unusual and that Medion refuses to intervene in this case (wear).
I would like to point out that I have been buying Medion equipment for 15 years (3 PCs, 4 monitors, 3 HDDs... my first 15-year-old PC is still running and the 2 monitors bought at the same time) without problems, but lately both the quality of the equipment and the after-sales service and the "warranty" conditions seem to have deteriorated considerably.
My conclusion is that I will think twice before buying Medion products in the future and I will no longer be blinded by the supposed "3-year warranty"...
PC returned after 4 months of use (won't start anymore) returned via KIALA lost by the carrier.
Then found at MEDION and lost again. Sent at the beginning of March and received a new computer on August 1st. This one crashes on the first boot (blue screen). Factory reset done 3 times, network card defect..... Installed the network card drivers downloaded from the internet.
Works now +/- normally but can't make any updates to pack 1.
What a piece of crap as a PC.
Should I try sending it back to MEDION at the risk of having to wait another 5 months to get a piece of CRAP .......
Don't come say I don't know anything.....it's my passion!!
For your information, MEDION Akoya P4385 D MD8890/4860
Good luck to MEDION users
I contacted customer service twice. No issues. I had actually bought a Medion PC on the recommendation of a friend who is just as satisfied.
I am an electronics technician, and in front of a screen whose speakers had never worked, I had to follow (which means obey) the procedure imposed on me by a rude person, despite the clear technical explanations I was giving him. He even went so far as to doubt whether I had properly plugged the green jack into the green socket! His tone was aggressive, and I fully intend to file a report about him with Medion... once the screen has been returned.
(4 photos)