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Error c000009c

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toro -  
ekim55 Posted messages 86285 Registration date   Status Moderator Last intervention   -
Hello,
when I want to log in to msn it says windows live communications platform has stopped working. Here are the details of the problem.
Thank you for helping me.
Problem event name: InPageError
Error status code: c000009c
Defective media type: 00000003
System version: 6.0.6001.2.1.0.768.3
Locale ID: 1036
Additional information number 1: c354
Additional information number 2: 409f8f7502bb2becdef18dc3eb5b9d80
Additional information number 3: b40a
Additional information number 4: 37e0809ebe65ec3ee774e67679c329ee
Configuration: Windows Vista Internet Explorer 8.0

7 answers

  1.
    ekim55 Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Hello,
    Go to: C:\program files\windows live\contacts, right-click on wlcomm.exe, choose run as administrator and confirm, then properties, compatibility, check: run this program in compatibility mode for and select Windows Server 2003 (Service Pack 1).
    --
    Human beings are at their best when things are at their worst.
    1
    1. toro
       
      Thank you ekim55, I just did what you told me but it still doesn't work, do you have any other solutions? Thank you.
      0
  2. ekim55 Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Uninstall Messenger using Windows Clean Up. After installation, go to Start, All Programs, right-click on Windows Clean Up, choose Run as Administrator and continue..., locate everything related to Messenger, Windows Live, etc. select one at a time and remove. Restart, right-click on CCleaner (as Administrator), launch it for a cleanup (don't forget to uncheck Yahoo Toolbar during the installation) and reinstall Messenger.
    --> https://support.microsoft.com/fr-fr/help/290301
    --> https://filehippo.com/download_ccleaner/
    --> https://www.skype.com/fr/
    --
    Human beings are at their best when things are at their worst.
    0
  3. toro
     
    Thank you ekim55, I didn’t exactly do as you told me, I just started clean up for a cleanup and during the cleanup I made a mistake and exited clean up and now msn works.
    I don’t understand anything anymore but that's good it works. Thanks again.
    0
  4. ekim55 Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    You're welcome.
    Have a nice day.
    --
    Human beings are at their best when things are at their worst.
    0
    1. Sweet-kookie
       
      Hello to you ^^ .

      So I'm reaching out because I have exactly the same problem as the guy.
      But I don't understand anything about computers, I've tried … I just don't get it.

      I'm really struggling, I need it as soon as possible. ><
      If you could help me ..

      Thank you in advance ♥
      0
  6. ekim55 Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    I have exactly the same problem as the guy

    It is not very nice to call people guy, his name is toro
    Follow exactly the procedure in point 3, step by step, it should go well.
    --
    Human beings are at their best when things are at their worst.
    0
    1. Sweet-kookie
       
      I didn't mean to be unpleasant -o-'' .
      Actually, I don't know how to use CleanUp, I looked at some tutorials but it doesn't change anything.
      0
  7. ekim55 Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    You need to look for these programs --> messenger, windows messenger, windows live, windows live messenger, etc... if they are present, select one at a time and click on remove. Do the same until these programs are no longer there. Check this tutorial --> http://web3004.forumperso.com/tuto-logiciels-f5/windows-installer-cleanup-tuto-t44.htm
    --
    Human beings are at their best when things are at their worst.
    0
    1. Sweet-kookie
       
      Thank you :)

      I'm going to bother you one last time ..
      How do you select the file on CleanUp?

      Sorry again, I'm slow to catch on!
      0
  8. ekim55 Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Go to Start, All Programs, find Windows Installer Cleanup and run it. For Vista, right-click on Windows Installer Cleanup, choose Run as Administrator and confirm..., then launch it.
    Everything is well explained in the tutorial.
    --
    Human beings are at their best when things are at their worst.
    0