CATASTROPHIC!!! EXTREMELY UNPLEASANT CUSTOMER SERVICE!!! AVOID!!!!

It's been a week since my package has been with the carrier!! I call customer service and the girl who answers is extremely unpleasant!! (If she doesn't like her job of answering customers, she should change careers!!) The person tells me that she will contact their delivery person and that I will get a response "soon." "Soon"??? I've been without a refrigerator for several days because I'm waiting for this delivery and now I have to wait for them to decide to contact me to tell me where this refrigerator is that they didn't take a minute to process the payment for!! What a joke!! AVOID!!!!! ABSOLUTELY

Having made a purchase last week at La Boutique du Net through one of their partners, I can tell you that I am extremely disappointed!
They simply refuse to comply with their legal obligations, even though their cost is already borne by the customer; customer service is mostly unreachable and when you manage to get someone, they don't hesitate to hang up on you! La Boutique du Net is a dishonest merchant, it's a real scam! Run away!

Hello,

The online store, basically, has a non-existent customer service. Not a single response to my ten follow-up emails to check on the status of my refund. While I quickly received an email confirming that the payment had been received. And when, after 10 days without a response, I called 0481471373, the person on the line replied with a curt tone that refunds are processed within 30 days!!!!! 30 days!!! Yet there is no mention of this long delay on the site. In the end, I do not recommend this site to anyone.

CATASTROPHIC - AVOID AT ALL COSTS - If there were only "online shops", e-commerce would have flopped in France! And if I read the previous comments, it's not getting any better...

Hello, this comment will surely help others make their choice. I made my first purchase this month on an online store. For reference, it was the NT554 steam mop. When I confirmed my order, it said that I would receive my package within 48 to 96 hours, but I received it after 2 WEEKS! Having paid €11.50, I find that unacceptable! I wrote them an email and received a response stating that the 48 to 96 hours referred to the delivery time but not the preparation time of the package, so basically they took 2 weeks to prepare the package and 2 days to send it to me.
Once I received the package, I was very surprised by the packaging. It's not the first time I've ordered online, but it's definitely the first time I've seen such poor packaging! Luckily my mop was fine; anyway, I couldn't imagine telling the delivery guy, sorry, I'm not taking the package, when I had been waiting for it for 2 long weeks! In the end, I will not order from this site again.

If you want a quick opinion: avoid these crooks with mafia-like methods. There are plenty of honest merchants online to do business with decent people.

Incorrect information at the time of purchase, customer service that does not respond to requests. So no follow-up... I've never seen such a low quality of service online.
I will not buy from them again. I do not recommend them to you.

Hello,

I ordered on 01/06/15 from Pixmania, which is actually the online store
In the order receipt, it was stated that the information related to the delivery could be found on the merchant sheet in my private space.
Since this was not the case, I immediately sent an email to Pixmania, asking them: Where to find the information related to the carrier, what was the duration of the warranty, and whether they would take back the old machine.
On 01/07, Pixmania advised me to contact ***@*** (or by phone). Since I like to have records of the responses I receive, I sent them an email the same day.
No reply.
On 01/12, I received an email saying that my product had been shipped.
On 01/14, the online store probably thought that I had been delivered, replied: 1-year warranty and the return of your old device is not included in the delivery.
On 01/14, I informed them that in accordance with the current legislation for distance selling, I was exercising my right of withdrawal and that it was unnecessary to deliver to me. I specified that they are obliged to collect the old equipment, and that they charge an eco-tax for this. And I refused the delivery.
On 01/15, the online store replied, telling me that they would take back the old washing machine if I brought it to Lyon (I am in Picardy), and that if I refused the delivery, return fees of 79.96 would be charged to me, whereas the delivery costs amount to 46 euros including tax
On 01/15, I wrote to them that they should not charge me this amount, as they are not fulfilling their obligation to take back the old equipment.
On 01/16, they acknowledged receipt of my last letter and confirmed their previous response.

For me, there is an attempt at fraud, as they respond within 24 hours except to my first question which took 7 days to get an answer, which I am convinced arrived when they thought I had been delivered. Moreover, it seems abnormal to me that they charge almost twice as much for return fees as for delivery fees. I consider these actions to be dishonest.

It is now January 28, and I am still not refunded.

Hello,

I ordered from Cdiscount but it was actually the online store, first order: a ceramic hob with a broken glass upon arrival.
Second order: the withdrawal period has expired and no gesture on their part for the return. Even after years of ordering, don’t count on any recognition in case of a problem. Next time, I will look elsewhere.

Hi,
I already ordered a fridge from the Boutique du Net and honestly, it was catastrophic.
I ordered with delivery to my home (inside because I live on the 4th floor and I can't move the fridge since it's so heavy). I took a day off to receive it, and the deliveryman left the fridge on the sidewalk. He didn't want to know anything, wouldn't take it upstairs or even help me to get it into the lobby (there are 3 steps).
So I contacted the Boutique du Net: they didn't want to hear anything, and told me "that I should have better organized myself." When I replied that if I hadn't paid for home delivery, I would have organized myself, they responded that they would charge me fees for refusing the package.
That was three weeks ago, and despite my incessant calls, nothing is moving.
I'm at a point where I'm going to contact UFC Que Choisir… So I absolutely do not recommend this seller! It's shameful!!

et well, I ordered a Blu-ray player from them on 03/07/2103 and they cashed my payment, but I've heard nothing from them. I sent them an email, and they weren't nice in response; they just keep pushing back the delivery date. As soon as I receive my package, I will never go back to them—stay away at all costs!

Review and rating on WOT
https://www.mywot.com/en/scorecard/LaBoutiqueDuNet.com

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Practice makes perfect!

Hello

Here are some reviews
http://www.ciao.fr/Avis/La_boutique_du_net__518492

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Practice makes perfect!

Order placed on May 3, 2017
One week delivery delay instead of the 24 hours announced... and even that!!
BAD INITIAL CHOICE OF CARRIER: it should be noted that delivery to Corsica in 24 hours (announced at the time of purchase) from the mainland is only guaranteed by Chronopost by air: all other carriers transport goods by water between Marseille and Bastia
- non-functional delivery tracking link: "dead link"
- information provided by the "logistics" service, after contact with this service, is fragmented and not followed up without my prompting
- Carrier "geodis" ineffective: contact in Corsica (Sté ERSA in Furiani completely incompetent (computer system down for three days, delays in unloading trailers from the mainland, delivery to an improvised "relay point" in Île Rousse instead of making it available in the warehouse as agreed)
- Lack of packaging: projector shipped directly in the manufacturer's packaging (fortunately well designed)
OVERALL: site offering interesting rates, a possibility of payment in installments, but an "logistics" service ineffective and completely to be rethought

Hello,

I STRONGLY ADVISE AGAINST IT!!
The prices are attractive, the "warranty" promises are enticing, and then... nothing!
I contacted them due to a malfunction on my computer, under a 2-year warranty (I specifically bought it on this site for the warranty) and they insist that the device was only warranted for one year. Indeed, checking my invoice on their site, it doesn't state the actual duration of my warranty anywhere!! So I have no proof! And when, the next day, I tried again to access my account to retrieve my invoice, it had disappeared!
Then my account got blocked!
I contacted them again via email asking for explanations, and they told me that I must have entered the wrong password (strangely, I had saved it for this site) and they sent me my invoice by email.... Altered (different sale date, and different order number)!!!
A disgrace!! I am left with a malfunctioning device that cost me 900 euros and is less than 2 years old!!

They are scammers, absolutely do not order anything from them! I ordered a product on October 3rd, which was supposed to be delivered between the 9th and the 16th, and I'm still waiting for it. They supposedly lost the order and sent me another one. I wanted to cancel, but when the package is in transit, the return is at my expense, so we have no choice. This is the last time I buy anything from them.

Thank you
Opinions are divided, which does not reassure me for my first sale on this site.

I ordered a built-in oven, first delivery, the oven was damaged at the front, three weeks later, second delivery, the oven is damaged on the top and the front, I refuse it. Not wanting to make a third attempt, I request the cancellation of the sales contract and a refund within 14 days of the amount paid. Since July 5, 2018, the date of the order, I am still waiting for the refund of the amount paid on August 23. I do not describe my interventions for the oven deliveries.....
I am suing the online shop for a refund and the payment of compensation for harm and non-compliance with the general conditions. One might wonder what is hidden behind these deliveries of damaged equipment; is it to get reimbursed by the carrier for the products bought by the seller that are damaged? Question.....

I feel compelled to support the majority of opinions regarding this brand.
They really belittle the consumer, the DGCCRF should conduct an investigation.