Focus Error on Canon G9

Hello,
for your information, the CANON customer service managed to diagnose the apparent death of the optical block without disassembling the device.!? and thus without mentioning any cause for this critical breakdown. No one tells me that I've mistreated this poor G9.
However, regardless of the cause, including the very likely possibility of a design defect, the customer service only knows how to charge.
My little experience in this field leads me to affirm that one should not argue with a customer service that has no latitude for coverage. Complaints therefore always go through another route. That of litigation with a specific action that can generally yield fairly quick results if it is legitimate, well-argued, and sufficiently risky for the manufacturer (knowing that the multiplicity of identical cases where the customer does not agree to pay simplifies the matter).
As I mentioned, I will initiate this action as soon as possible. If you wish, which can only be beneficial, you can contact me at 0620870483.

Hello Vincent, I have exactly the same problem with my G9 bought in 2008.
I have never had any issues with it (I take extremely good care of it), then last week, out of nowhere, "lens error" with the optical block extended and not moving. Apparently, there is nothing to be done; it seems like the device was programmed to do an autokill after 3 years?!
Thanks for keeping us updated if anyone knows what the problem might be...

Have you found the problem? Because I have exactly the same one!

Hello
"like new" = customer service
Have a nice day
--
Mandriva 2008

Hello,

after putting the device (G9) into operation, an error message appears and the zoom remains stuck in the extended position. No shocks or humidity. The device was sent for repair to CANON and 11 weeks later (yes, 11), my retailer informs me that the optical unit needs to be replaced (118.40 including tax) and that CANON agrees to cover the... transport!
Thank you CANON because as my retailer (Photo-Palace in METZ) aptly said today, sir, you are buying crap: that's electronics for you. This type of speech really gets on your nerves. (500 euros for the G9 at the time?!).
If other unfortunate buyers have the same issue, it would be interesting to put pressure on CANON to remind them that beyond the contractual warranty, the legal warranty against hidden defects applies automatically in France. Several articles in the civil code relate to hidden defects and remind dealers of their obligations. As for me, in light of such disdain, I am starting a dispute.
Hello everyone
Vincent

Hello,

As a G9 owner since 2008, I've been experiencing the same problem recently... apparently there's nothing to be done but return the device to customer service.... do you think it's worth it? Does anyone know the cost of the repair?

Vincent: did your action come to fruition?

Hello,
my action did not succeed with Canon, which, following my letter, only managed to handle this matter through its legal service (and yes: doubly bad). The problem is that to initiate legal action (for 118 euros...), I had to do it against my retailer and not the manufacturer. Not wanting to implicate my retailer (who is himself exasperated by the returns of devices and Canon’s dismissive attitude), we found an agreement with a sharing of costs: this is what I wanted, and it ultimately cost me 60 euros (60 too many, but oh well...).
The Canon customer service still wrote to me to indicate that, given the current state of technology, it was impossible for them to prevent this kind of problem, ultimately normal at their level... they also did not hesitate to lie about the dates of the equipment shipment to justify the delay because I had addressed my correspondence to the chairman of the board of Canon (Mr. MARCHANDISE, who is nothing like a merchant and doesn’t care about his customers like it’s 40 AD). Since then, I have faced new cases of "lens error" with people around me to whom I had previously recommended buying Canon! I have thus banned Canon from my personal and professional purchases (compact cameras, DSLRs, photocopiers, faxes, etc... ). I recently sold my Canon DSLR set in favor of a NIKON battery with which I have been having fun lately.
An expert compact SAMSUNG EX1 with a large aperture has happily completed my arsenal.
The conclusion is that Canon, today relying on its past image, manages to sell its equipment very expensively, designed not to last, and makes us pay again, the suckers that we are: something to ponder.
In your case, if your device is in generally good condition, it may be worth the cost of 120 euros including tax + transport.
Good evening
Vincent