No incoming phone calls with Free

Yes, but only Free's technical service can take charge and possibly replace the device with another model ; )
Moreover, I advise you to replace it with an ordinary wireless digital phone, it works just as well.

Hello Electricien69,
as for the assistance from Free, I contacted them by email and I'm waiting for a reply. Otherwise, since I'm not stubborn, I just reconnected the Free Wi-Fi phone a moment ago, without doing any maneuver (hard reboot or anything), just turned it on and surprise, it rings. Surprising, isn't it! I actually think like you that an ordinary digital phone works just as well, if not better. What bothers me is having invested 60 euros in a temperamental device and having to buy another one less than a year later. This is where I will see if you are right to be optimistic about replacing my phone. Thank you for your advice.
Louis

Hi, as I told you earlier, I have a digital cordless phone that works very well at home (Siemens Gigaset C 450) and I have no issues with it. Besides, it was one of the things I checked on the Free website before buying it.
At that time, I saw the Wi-Fi phone, but I paid less than 40€ for my phone at Darty with a warranty, and in case I have a battery issue or something, I know how to handle the repairs.
Just a tip: in case you opt for purchasing a cordless digital phone, make sure to get a device that uses rechargeable batteries of the AAA or AA type (formerly LR6).
For potential replacement, you can find them everywhere.

Sorry, I didn't see it was a Free wifi phone, but the priority is still to restore the connection and then resolve this issue.

Have a good evening.

Hello Fetiano,
It's good to make a decision, but I must admit that I've been with Free for 6 years in total unbundling, and there have been more or less serious issues regarding internet and phone connections and TV.
About a year ago, I moved, and given my longstanding relationship with Free, I took the opportunity to change everything at the time of my move, replacing the old Freebox version 3 with one that has a hard drive and powerline for communication between the TV box and the Freebox. Miraculously, I no longer have any issues with TV or internet cuts, but I still have some echo problems on the phone during conversations. I shared all this to let you know that I have friends with other operators, and they all have more or less the same problems as I do.
I think the root of the issues lies with the France Telecom lines currently leased to internet service providers, as these are analog lines, and the equipment isn’t suited for this use.

Some operators are currently laying their own unbundled lines, which is the case with Free, but this time with fiber optics in big cities.
In the meantime, until we switch to fiber, we simply have to be patient because the other operators will never tell you if their lines are malfunctioning or not.
As for changing the phone, I've been using a Siemens C 450, cordless and digital, for over 4 years and, as I mentioned in another message posted earlier, I have no issues with it.
It's up to you to decide.

Have a good day.

Thank you E...69, it’s kind of you. Indeed, I completely agree with you that other operators “season” their offerings in their own way to attract customers. I also fully agree that it is indeed France Télécom (ORANGE) that is blocking things; as I received an offer from them for a special deal with the possibility of reclaiming my old line number, etc., at an advantageous price, without a France Télécom subscription, and for an extra €1 a technician would come to install everything at home including phone, internet, TV, etc.! Surprising, isn’t it...? I don’t think I have much choice as I am over 4 km from their exchange and no other operator can do better for now. I will keep you updated on the follow-up of this “situation.” Thanks again for bringing these unpleasant situations to the attention of all the “disarmed” people like us! Best regards.

As far as I'm concerned, before my move I was 1500 meters from their central office, but today luckily I am only 150 meters away (the notion of distance is important but not essential because France Telecom compensates for these problems with the filters provided for these effects).
To start with, in your place, I would return their troublesome phone with a return form and request for a refund before canceling the subscription if you intend to do so.
Once you have received the refund, you can initiate the cancellation procedures; otherwise, you will be stuck with a Free WiFi phone.

Have a good evening.

Thank you for the advice, Electricien 69! But I have no phone other than my own that is compatible with the Freebox as indicated on their list of recommended devices. This is still a "big" problem as it affects a lot of people judging by the exchanged messages (35)! As promised, I will keep you updated on the follow-up of this "FREE affair!" Best regards.

Hello,
I read your message; I have the same problem since April 24th. Incoming calls to my Wi-Fi phone no longer go through; they go directly to my Free phone or to my voicemail. I’ve tried everything to fix it, but nothing works. Everything else seems fine: TV, internet, router, I can call using Wi-Fi, but I can't receive calls. Have you found a solution? Thank you for kindly keeping me informed. Best regards, Noëlle

Hello Noëlle, I'm sorry to have no solution to offer you! Indeed, since my call on the forum, I have had several contacts with the Free support service, but despite a multitude of "manipulations," I still have the same problem = no incoming calls? Yesterday, I sent them a registered letter with acknowledgment of receipt to inform them that I would cancel our contract if there was no change within the week. However, I hope, just between you and me, that they will provide a favorable response because I'm not excited about switching to another operator... Please let me know if you find a method on your side! Best regards.

Good evening,
Thank you for responding so quickly to my message. No, I haven't found a solution, still no incoming calls on my Wi-Fi phone; they are systematically directed to the Freebox phone or voicemail. This afternoon I tried the usual maneuver again, without success. Yet everything seems correct, including the calls directed to SIP or its settings. If I had a hat, I would eat it out of rage! I have given up on contacting Free's support; they have never been of any help to me, and I am not thrilled about switching to another provider either, yet the problems with the white Wi-Fi phone keep piling up and are all different... Thank you for letting me know if you have an answer to this issue. Best regards, Noëlle.

Hello Noëlle, unfortunately I haven't had much success in resolving the issue. I contacted support via email, but they haven't responded yet. That said, I don't have high hopes in that regard. I'm going to reinstall an old non-WiFi phone and disable my SIP account to check if the problem is related to the Free white phone or not. I'll let you know the test results. Louis