I am no longer receiving urgent help calls. Solved

Question

Hello,
I need your help, it's important. I no longer receive calls on my mobile; when someone calls me, it goes directly to my voicemail. I receive texts without any issues, but not calls. I went into the settings to check if I had activated call forwarding, but everything was in order. I'm wondering where the problem comes from. Please help me.

Configuration: Windows XP Firefox 3.0.10

Lalix · Accepted Answer

I had the same problem: people couldn't reach me, and I received my texts a few hours later...
I did something, I'm not sure if that's what solved the issue, but I'm receiving calls again; I took out and reinserted the SIM card. So for those who aren't receiving calls, try that first.

abcd · Answer

If you think a little, you should know that you need to call their customer service, champion.

elrefay · Answer

but customer service is interrupted for 2 days at Virgin and I really need this date because I have to receive important calls for my job...

Aleex · Answer

Exactly the same thing for me! It's getting quite annoying. I wonder where this problem comes from, the SIM card or the phone?

cottanceau · Answer

So I have the solution to your problem because I had the same one, so now I can help you!
In fact, the problem lies in your iPhone settings!
Go to Mail ---> Push Messages and disable it!
Also disable notifications, and when an app asks you to use your push notifications, refuse. It won't change anything. There you go!

gauthier · Answer

Thank you, it works.

un mec qu'a un iphone · Answer

Thank you, I have disabled "push" in the emails and notifications and my iPhone is working again.

sonybi · Answer

Hello,
I am a Free subscriber and I have a 4G Samsung, and I also have problems like all of you.
No incoming calls, as they go directly to voicemail, no SMS or MMS either. So I found this solution on a website that partially fixed my issue (I can receive calls, I received SMS late, I can send SMS with delivery reports (which wasn't the case before), but my contact doesn't receive the SMS. So the solution for my Samsung is to go to Settings - More Networks - Mobile Networks - Network Mode - uncheck 4G - and switch to 2G or 3G in several steps if needed. Turn off and turn on your Samsung.
I then turned 4G back on, but in my opinion, there are network issues with Free.
The 4G keeps disappearing and the Wi-Fi is quite unstable too.
I have the same phone as my husband, who is with Orange, and he doesn't have this problem.
Good luck to everyone.

I am no longer receiving urgent help calls.

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