Confirmation email free.. Solved/Closed

Question

Hello,
Last night I subscribed to 3 plans with the new Free offer but I still haven't received a confirmation email. Should I redo the sign-up process or should I wait...
Thank you

Configuration: Windows 7 / Internet Explorer 8.0

moska · Accepted Answer

Lu'

" [..] You will receive an email confirmation of your order in the next few hours, as well as your login details to access your subscriber area. This will allow you to track the processing of your order and, if you wish, to place an order for a phone. The Free Mobile team thanks you for your trust."

A tip for those who haven’t received this famous order confirmation email (it's not super fast indeed...) with their login details following the order of a Free Mobile plan:

https://mobile.free.fr/moncompte/?page=oubli

Fill in the fields and you will promptly receive an email with your ID and password.

;-)
..............

qfm · Answer

In the same situation, I received the acknowledgment email from Free.

Anonymous user · Answer

Good evening,

I recommend that you wait.
If by tomorrow you still haven't heard anything, contact Free to find out if the order has been processed.

In the meantime, why not update your computer with Windows Update, including the update to Internet Explorer 9?

Anonymous user · Answer

In my opinion, they are a bit overloaded with information on TV; tonight they said that yesterday they were down for 2 hours....
Personally, I haven't received any confirmation, but they didn't say they would send me one, just that I would receive the chips by mail...
However, I am a Free subscriber, so that might be the difference with the confirmation email...
++

cacouette65 · Answer

huh???

Scarface · Answer

And I never managed to reach them on the phone.

titus22 · Answer

Wait a little for things to settle down, why rush like that? We've been plucked for 15 years, we can wait a week or two for services to clear up a bit :)
--
" Your time is limited, don't waste it living a life that isn't yours. " S.Jobs

69marty69 · Answer

I have purchased one plan at 0 euros/month and another at 15.99 euros/month, I received the confirmation email (just after the purchase) but still haven't received anything (I ordered on 01/12 at 07:51:36).

According to the news and many websites, Free is experiencing major backlog issues (over 600,000 subscriptions ordered) and more than 1.8 million visits on 01/12.

They were supposed to send their SIM cards within 24 hours. I think there will be some slight delays ;)

Best regards.

kiouk · Answer

Those who haven't received a confirmation email, did you receive an Order Acknowledgment email?
I don't understand anything anymore, how many emails are we supposed to receive in total?
I placed my order like many others Wednesday evening and I haven't received any emails, yet the order was completed successfully.
The 1044 service is strictly unreachable for me, I haven't been able to get through to the queue since Wednesday.

Scarface · Answer

Same as you, but I managed to get an EMAIL. Basically, you receive 2 emails; the first one is the acknowledgment of receipt, and you should receive a second EMAIL, which is the order, etc., with your identification. Anyway, that's it, and I never manage to get them at 1044 either...

kreene · Answer

I also placed my order on Wednesday evening and did not receive either of the emails. I just placed my order again and this time I received an acknowledgment email instantly.
I think there were some bugs on Wednesday evening and that not all orders necessarily went through. I recommend that you place your order again.

lili30 · Answer

I subscribed to the Free Mobile plan for €19.90 yesterday at 1 PM. I immediately received the order acknowledgment email but not the confirmation email with the identifiers... I just called Free, and the advisor told me that as long as I received the first email, the order has been successfully recorded. I should wait up to 48 hours for the second one. If I still haven't received the identifiers by the time I get the SIM card, I should contact them again. So it’s a matter of patience! At the same time, no surprise with all the new subscribers!

kiouk · Answer

I finally managed to get a counselor; he told me not to sign up again, I have to wait until tomorrow, and if I still haven’t received anything by then, I’ll contact them again by phone.

MOUMOU · Answer

Still nothing, I placed the order yesterday, I'm waiting for the identifiers for this weekend or tonight, and the chip on Monday.

micky01 · Answer

For 69marty69, I hope you didn't start with the plan at €0 because the second one at €15 won't work. I made the same mistake; I called Free, and they told me to cancel when I receive the email with the credentials. I just hope they arrive before the bar hits 3 million subscribers.

brunod78 · Answer

First attempt Wednesday the 11th around 8:00 PM no confirmation email received, I just re-registered and the email arrived in the second that followed, probably a big bug on Wednesday evening ...........

Jlechat · Answer

Signed up on January 11, received the acknowledgment email but still haven't received the email containing the credentials, I saw that the Subscribers' Space has been working for a few hours but without any credentials...

andy · Answer

The first served are the Freebox customers (it's obvious, they were already loyal!!), I'm comparing because my colleague has already received his second confirmation email after subscribing to the offer later, for the rest, I suppose that as long as we've received the first one, we should at least wait until Monday to see if the second email arrives or not, since the order confirmation has gone through, the second email should eventually come. For those who haven't received any, I would assume there was an issue during the recording of their order, but not being sure, I cannot affirm it.

LuckyStrike · Answer

I registered on Wednesday evening and I was still waiting for a first confirmation email.. to no avail.. and after browsing this topic, I thought there had probably been some bugs and it was better to start over.
I'll see soon if I did the right thing (in any case, since I'm requesting a number portability, it's impossible to have ordered twice!)

Volt56 · Answer

Hi!  A little tip for those who haven't received their confirmation email.  I noticed that in my inbox there was my LAST name + my first name AND MY SECOND first name.  So I entered my second first name in the forgot password section. It worked!

yesmeena · Answer

I also subscribed to 2 plans, I received only one confirmation email (for the 15 euro plan and not for the 0/2 plan), which I received immediately after signing up (on the 11th at 9:30 AM). And today I received my login details to connect to my subscriber area and track my order, still for the 15 euro plan.

fiou · Answer

Hello,  I subscribed on Thursday early afternoon to 2 offers online... the first one for €15.99 and the second one for €0... I received the first email for the €15.99 subscription almost immediately. I called in the late afternoon to check if that was normal... the advisor said that only one subscription per line was allowed and that the second one had not been taken into account, so he signed me up online... and I immediately received the confirmation receipt for the second subscription, this time for €2...  But since then, I haven't received any order confirmation for either of them...  What should I do?? Call? The advisor I spoke to told me that he had no visibility on past orders! :/

leniecoul · Answer

Hello,

I received the first email right after signing up, that is to say on January 12th at around 11 PM.
Like many of you, this morning still nothing...

So I went to the subscriber area and clicked on "forgot password."
I entered my first name, last name, and email, but unfortunately it said "unknown name"!!!!

I re-entered my first name, last name, and email, but this time EVERYTHING in uppercase (even the email) and it worked!!!! Finally, I received my username and password but after waiting a few more hours (around 6 hours...)

But I’m happy because now at least I’m sure my order has been properly recorded and now all I have to do is keep an eye on my mailbox

Good luck to everyone!!!

tictactoc · Answer

Good evening, subscribed this morning, received nothing, neither order confirmation nor ID. I just did as leniecoul said, all in CAPITAL LETTERS and it works with a message informing me that the email has just been sent but that it would take a few hours. Patience, Wait & see :)

providencia · Answer

Hello,  I subscribed to a €19.99 plan with portability (but not a package, rather a prepaid plan) on the evening of January 11. I haven't received the first confirmation email or an identifier. It's impossible to reach a customer service representative.  And since I'm sure my order was validated, and I have provided my bank details, I really don't want to place the order again. I'm worried about duplicating the subscription, even with portability. You never know when things go wrong...  Except that on Monday, B&You is launching the same offer (they're just matching it, that's all, but still), so if I don't get a Free representative by Monday, I'm staying with Bouygues (B&You), even though I think they could have responded sooner and better, and I'm going to send a registered letter to Free regarding my right of withdrawal.  What a mess...

lila · Answer

registered on 01/11/2012 received my SIM card today

sampras51 · Answer

I subscribed on Wednesday morning, received the confirmation email yesterday. I did the password recovery process last night, which worked, and I was able to see the progress of the order, which was at step 3 completed. This morning I received the email with the credentials and especially THE SIM CARD by mail!! It needs to be activated in the subscriber area, and the service wasn't available for me until around 6 PM. So, I was able to activate it over 3 hours ago and since then nothing; it is not picking up any network. I think it should work by picking up at least the Orange network soon. I know that when you insert a new SIM, it takes a few hours for it to catch (it happened to me a week ago with SFR...).  That's the news; I find they were super fast, they must have sacrificed the hotline and focused on managing SIMs for new subscribers with portability.   The alignment of other operators makes me laugh, they should have done it before! They won't be seeing me again anytime soon.

Samy98 · Answer

My problem is that I subscribed to Freemobile yesterday at around 3:20 PM. I received the acknowledgment email, but when I use the forgot password technique, it doesn't work.  What should I do?

sampras51 · Answer

Wait... If you requested to keep the same number (portability), I'm sure it will go very quickly: by Tuesday at the latest, you'll have your SIM card and your credentials. Otherwise, I don't know, but what is certain is that 24 hours after registration is way too early to get excited.

sampras51 · Answer

It's good, everything works! Free network at full power!! Only outgoing calls work since my porting to SFR won't be transmitted until Monday. See you!

providencia · Answer

Hello,  Following my message from yesterday, see above, I finally got to speak to an advisor. Well, you have to be resourceful. She told me (that they were overwhelmed) that my request had been acknowledged and that I would receive the acknowledgment email by Monday. Strangely, I have a hard time believing her since she made me repeat my first and last name three times and she didn't really seem to have a record of my file...  She added that the credentials would be provided to me shortly, and from there, the SIM card would be sent (consider the usual postal delays for receipt). And that we shouldn't worry about the direct debits, which cannot take place as long as the SIM is not activated anyway.  To be continued, but if I haven't heard anything by Monday, I'm going to switch from Bouygues to B&You, their parallel offer. Regrettably, but well, I can't afford to be without a line in my situation (job seeker). Already, portability is a concern. And I think I have about €6 of credit left, which won't last me weeks, you know. :)  There you go!

flomyme · Answer

Hi to all you geek and nerds!!  So I'm going to share my opinion anyway :)  I've been a Free subscriber for... oh a long time, since the very beginning even :=) ... so I simply waited for the mobile offers ;)  And I signed up, not too strongly, just the little plan at 0 euros per month...  After a lot of waiting in front of the reloading page, and the OOPS page, I also endured the RIB key problem... And well, I managed to register on January 13. I received the first confirmation email almost immediately. However, I still hadn't received the second email... so yesterday around 5 PM I decided to try the: Forgot password...  And almost 1 hour later, I received the two emails :))))  So the SIM is also sent according to the status of the account... :)  So just one last thing!!  PATIENCE!!!  And to all the naysayers:  Even if in two months - 6 - 12 months Free had to go under or if the customer service screws up or if.....  At least they made those 3 bastards tremble...  Best regards ;)  ps: I don't have shares in Free... :( too bad actually, it could go up :))))   -- "BELIEVE"

providencia · Answer

I forgot to mention that if I try the lost password procedure, I find that I really am lost: "No account matches the information you entered."  However, as mentioned above, the non-binding aspect of the deal was by far the most attractive and had the effect of stirring up some mud among the competitors.  Because everyone was well aware of the agreements (on price-fixing) made between the three main players, thus transforming the market into a kind of oligopoly. To the detriment of the pigeons that we are.

tac · Answer

Still nothing for me since Wednesday, I placed an order again yesterday, knowing that I'm transferring my number, I think that in this case the emails are delayed or we only receive them when everything is settled, right?

providencia · Answer

The problem is that some people who signed up just on Friday or yesterday will have received their emails faster than those of us who signed up on Wednesday or Thursday. And they might even receive their card before us...  I don’t think I’ve seen any cases here of people receiving their card without at least having received their login details. And I’m still not in their database if I search by lost password.  Personally, I’ve registered my bank details, so I don’t want to risk a double subscription. If I don’t receive an email by tomorrow evening, I’ll try to call them back, and if the advisor seems as vague as the previous one, regretfully, I will switch to BYou, which will have launched its offer in the meantime. Regretfully, I say this. But I don’t have much choice...

Free-zbee! · Answer

Hello everyone!!
So here’s my story... 1st order placed on 01/11/2012 around 9 PM...
Zero emails, nothing, no response... so I called them and I got a bright spark who made me believe they were searching their server, but without taking my name, email, or anything... lol
Anyway, after that, I waited and on Friday still nothing, I called back... a guy answers, takes my details, and tells me they will investigate and that his boss will call me... I believed it like I believe in Santa Claus!!
So I placed another order yesterday... zero emails!!!!! So frustrated!! I’m waiting... since three of my friends signed up after me and all received their confirmation... then annoyed, I tried the password again and bingo, I received the email but with the number I chose from their list during my second attempt!!
Moral: If you haven't received anything for several days, in my opinion, try again!!!

providencia · Answer

Well, since only fools don't change their minds, and considering that I have less than €5 of communication credit left on my Bouygues account and I wasn't planning on topping it up... I have therefore renewed my request to subscribe to the €19.99 plan (non-free subscriber), with number portability.

Then after 5 minutes without a confirmation email, I requested a new password, which I received right away.

I am a bit frustrated about the time wasted, but given the impact of their offer, one can understand.

My order is now marked as "validated." :)

fly-archer · Answer

Hello everyone, so here it is, I subscribed to 2 offers last Thursday, one for €19.99 and another for €2. I received the acknowledgment of receipt immediately and I received my IDs today at 8 PM. Just wanted to let you know that patience is key, that's all ^^)

See you later.

Tayeb

Fred · Answer

I registered on Thursday, 01/12, I received the acknowledgment of receipt immediately and last night (Sunday, 01/15) I received the confirmation. Everything is therefore OK :-)

Mimi · Answer

Hello,  I also signed up on Free's website for the offer at €19.99 on Wednesday the 11th around 8 PM. I never received any confirmation email with my login details!  Today, after several unsuccessful calls to Free, I finally managed to reach a very charming consultant who checked everything and assured me that there was no record of my registration from Wednesday! So, we re-registered over the phone and I immediately received the famous email with the login details!  I really recommend you to re-register on the website or by phone if you haven’t received any email! Maybe you’ll be lucky enough to get a consultant as competent as mine ;)

Vanessa78 · Answer

I've registered again for the second time, since I didn't receive the acknowledgment email... well, I still haven't received anything... I don't think this will ever work for me...

providencia · Answer

Hello,  So, for my part, I redid the registration process on Sunday night, since indeed, my registration from Wednesday had not been validated (even though an advisor tried to make me believe the opposite). I got my credentials. However, since Sunday, nothing more. Phase #1, order validated and that’s it. Others have already been served for a few days and I must admit that my patience has its limits, especially since I am on a prepaid card, I have just added 5 euros to last a few more days.  So I'm waiting until tomorrow, and regretfully, if nothing progresses, I will turn to Bouygues. Because being job hunting, I can't really afford to move forward blindly here. And I tried to reach an advisor, this time without success...

krazykat · Answer

Hello, I subscribed to a €2/month plan on Saturday, January 14, and an email with my credentials was sent out as of Monday. As of today, I am still at step 1, but I'll give them a good week ^^ The main thing for me is to be able to continue making calls despite the request for number portability.  I've heard that Freebox subscribers are served before others, but that must just be a rumor ;-) -- "Fukushima my love" Goodbye to generational conflicts, everyone will have osteoporosis :-(

MiiNiiGeeK · Answer

Normally, you are only allowed to subscribe to one plan per household! (if I'm not mistaken).. I was accepted for only one plan. Normally cacouette65, you should receive a confirmation email saying that "within a few hours, you will receive your confirmation email with your Free credentials." I received mine 3 days later. If it's been more than a week and you still haven't received it, go directly here: https://mobile.free.fr/moncompte/?page=oubli ! ;)

v v · Answer

Hello and thank you for the testimonies on this forum,  I subscribed to Free on January 11, right at the beginning when the site was "starting" to work. In the end, not having received any confirmation email or anything, I did as others did on this forum: I re-registered. Then I received the confirmation email 5 minutes later.  We can conclude that the site was functioning chaotically at the beginning, either not accepting registrations due to too much traffic, or accepting them but it didn’t mean it had worked  let's hope the rest goes well...

Le Naïf · Answer

Hello,  Registered last Tuesday, SIM card received yesterday, set up today at the time indicated in the subscriber section: everything works: Perfect on my side  For your information, I am a Freenaute.

Lutch7 · Answer

Hi everyone, yes Alexis I’m in the same situation as you and quite a few of you on this forum. I received my SIM card but no confirmation email or anything from Free, except Bouygues who sent me a message confirming the cancellation of my number with them. So the problem for me comes from the site due to the very large number of new subscribers. But I think we just need to be patient a little longer… We all jumped on the offer at the same time, it’s a bit normal that there’s some chaos and short-circuiting… Right? I’ll call them in the morning to see what’s going on and I’ll keep you updated…

providencia · Answer

Hello,  As for me, it's status quo. Just to remind you, my registration from January 11 or 12 was not validated (even though the advisor claimed otherwise).  I therefore proceeded with re-registration (unlimited) on the evening of the 15th. Then I requested the credentials while forcing (password lost).  Please note that I am not a Free subscriber. I am requesting portability from Bouygues on a pay-as-you-go line.   I received the credentials in no time.  Since then, the file has been stuck at phase 1 "order validated."  I managed to reach an advisor by tricking the system (pressing 1 instead of 3 I believe) who told me to be patient, but could not access the file, so it's all guesswork.  He told me that I would receive my SIM card at the beginning of the week (which is now).  As of today, I haven't even received a text from my operator.  So I don't know if it's Bouygues being overly strict or Free really dropping the ball (since it seems that portability requests have quadrupled). Or both.  The fact is that I am unemployed and I hesitate to recharge too much credit for fear of losing it all suddenly, which is starting to cause me problems.

USA-France · Answer

It's best to wait before reordering your SIM. Personally, I received the email but still don't have a SIM, and it's been over 10 days.  Customer service can't tell me how many days it will take before I receive the SIM, so here's some advice: wait before subscribing or following up with them because they have incompetent customer service!  -- HP DV5247EA | Apple MacbookPro 13" mid-2010 Newark, NJ USA | Versailles, Yvelines FRANCE

ghusson1 · Answer

Registered more than 10 days ago anyway... it's really a mess, however the direct debit authorization has appeared, which is disappointing. So I don't know what I should do... such a large company and poorly managed... too bad...

joce.one · Answer

Hi a friend and I signed up on January 11, SFR line cut off on January 16 it's the 27th and still no SIM card, I'm furious. I only see this SIM card in the ads on the street grrrrrrr the (Hotline) tells me that the delay has changed from 48 hours upon receiving the email to 6 to 15 days, great. I’m at 10 days, with a bit of luck it will be in my mailbox by February 3. Well, nothing comes without a price; I went from €59 for two hours at SFR (iPhone) to €15.90 THANK YOU FREE.

providencia · Answer

Hello,  I'm here to give you an update. So on Sunday my request for unlimited plan registration with portability from Bouygues will be 15 days old. And 15 days is also the time frame the operator has to validate our portability request.  So by Monday at the latest, according to the Free advisor, the SMS from my operator should arrive.  In the meantime, they keep sending me tons of ads for my top-ups, changing my phone, the plans, etc...   But my portability, not a peep. :)  So I'm having doubts... I'm having doubts.  I regret going with portability this time. To be continued.

Charlie62620 · Answer

Friday, January 27 around 10:10 PM  Good evening current and future Freenautes (?),  To reassure the worried and/or impatient people, here’s a summary of my subscription to the unlimited plan at €19.99:  Thursday, January 12 at 6:05 PM: double registration with 2 email acknowledgments a few minutes later. After receiving an error message at the end of the first registration, I thought it hadn’t been processed and tried again! I specify that both validated registrations were made with a request to keep the same number and the provision of the same RIO!!!  Sunday, January 15 at 4:05 AM: double confirmation by email of the creation of a subscriber area (I now have 2 identifiers and 2 passwords!).  Monday, January 23 at 9:04 AM: received an SMS from SFR informing me that the portability of my number would be carried out on Thursday, January 26 between 3:00 PM and 7:00 PM.  Until late on Wednesday, January 25 (or early in the morning, depending on how you see it...): order still stuck at step 1 ("Step 1 - Your order has been validated.") with the mention "Portability date: Unknown", while since Monday, January 23 at 9:04 AM, SFR had already informed me that the portability of my number would take place on Thursday, January 26 between 3:00 PM and 7:00 PM!  Thursday, January 26 in the morning: discovered moving to step 2 ("Step 2 - Your SIM card has been shipped.") in my subscriber area.  Thursday, January 26 around 5:00 PM: effective portability and loss of SFR network (access only to emergency numbers).  Friday, January 27: received my SIM card. Activation in my subscriber area and tests: calls and SMS work both ways! After setting up the APNs on my Galaxy S II, the 3G network works and I can browse without issues. Test sending an MMS: OK (received acknowledgment). I haven't tested receiving yet.  Positive feedback, it was worth the wait!  Just a few minor issues with Free’s handling of my subscription:  1) The delay between registration and receipt of the SIM (a little over 2 weeks), but this was predictable...  2) The shipment of the SIM on the same day as the portability, i.e. 3 days after the announcement of the portability date!  3) The receipt of the SIM after portability and its corollary, namely the loss of network for a few hours.  4) The temporary inability, I hope, to modify the identifier and password in the subscriber area. Moreover, nothing else can be done but to track the order's progress in this area.  5) The total absence of information on the procedure to obtain an identifier to connect to FreeWifi (I still haven’t found anything on the internet).  Best regards.

providencia · Answer

Every time I had an advisor, they always told me that Bouygues and Orange drag their feet when it comes to portability and that SFR would be more responsive.  By the way, in less than 48 hours, the 15-day deadline for my request (Bouygues) will be reached. And my file is still stuck at stage 1.  On the other hand, for about ten days, my brother, my mother, and I have already received from numerous friends (whether mutual or not) their new phone numbers. This shows, on our small scale, the impact of this offer. About fifteen, not counting those who are changing with portability, so they don’t tell us, except in conversation.

fabienne · Answer

Hello everyone, I subscribed to an offer for €2, I received my 2 confirmation emails and the one with my login details, but to this day I still haven't received my SIM card. Moreover, Free deducted €9.75 from me for (activation fees). My question is, did you also have this deduction from your account? Thank you.

providencia · Answer

So, to give some news, unlimited plan subscribed on the 11th, and not taken into account, so re-subscribed on Sunday, January 15th. Since the file is stuck at stage 1.  The 15-day deadline for portability has passed... but due to the overload of requests, the GIE is unable to cope, this deadline has been extended to 20 days according to the advisor.  So she has noted my call again. And I'm going to have to wait since I have only 3 poor euros of communication credit left on my top-up.  On the other hand, next Monday if still stuck at stage 1, the 20-day deadline will also have passed, so there, I will say bye-bye unless tangible proof of certain progress is provided.  PS: I hope Free also provides aspirin to its advisors who must have a head like a gas meter at the end of the day!

belzebuth28 · Answer

Hello,  I received the SIM card today but not the emails, so my SIM card is not working. I tried the forgotten password even in uppercase and it doesn't recognize me. What should I do?

providencia · Answer

Hello,  Out of internet, it's thanks to a 3G dongle that I'm quickly sharing (otherwise I'll be in ruins) the latest news.  So today, I received an email from Free, stating "Following your subscription to a Free mobile offer, and in accordance with your request, we have just ordered the portability of your number xx xx xx xx xx from your previous operator."  I conclude that the portability request had not been made...  And it adds "Moreover, the shipment of your new SIM card is being carried out today by postal mail."  There you go.  Just to remind you that I subscribed on the 11th (not taken into account) and then again on the 15th. To be continued...  Good luck to those who are still waiting! ;)

providencia · Answer

Hello,  For my part, the portability was effective on February 8th (Bouygues is not as precise as SFR, so it was my brother who told me that he could no longer reach me.  And on February 8th, I also received my Free SIM. I had registered since 01/15 (the registration from the 11th was not considered).  So regarding the network, no worries, it's Orange that relays at my place (that's called roaming), and I have a little symbol (icon) on my phone.  I managed to set it up for the internet, and just with one attempt on the Yellow Pages and one on the regional press, I can say that it's fast.  However, I have a configuration issue with email and MMS. I can't read or send emails, and the same goes for MMS.  So I'm going to open a little topic in another section of the forum, because my neurons are on the verge of suicide here. lol

USA-France · Answer

Portability + SIM after 30 days at my place. Everything is working well so far ... -- HP DV5247EA | Apple MacbookPro 13" mid-2010 Newark, NJ USA | Versailles, Yvelines FRANCE

mymy · Answer

Hello, I registered on February 3rd and everything was great with the email I received a few hours later with my login details. However, I requested portability and I'm still waiting; it's the 16th and nothing, no sound, no image. The website doesn't mention any portability date. What do you think I should do, call Free or SFR? Should I wait some more? I'm not in a huge rush, I just want to stop giving more money to SFR... :)

anonyme · Answer

I only received the email containing the username and password, not the confirmation email. Is that normal?  And since then, nothing, still stuck at step 1: Your order has been validated...

Atchoum · Answer

Hello,  I’m adding my experience:  - 02/20/12 around 11 PM: ordered package for €19.9 on mobile.free.fr - 02/22/12: still haven't received an email;  if I go through the "Forgot Password" page -> "No user..." ;  I contact Free (3244) to make sure my registration is properly recorded -> Yes, they have my file, apparently the confirmation email has been sent to me, they go through the "Forgot Password" page so that my credentials can be sent to me: just like when I tried, it doesn't recognize me -> he tries without an accent (Celine instead of Céline): it works: the email has just been sent to me and Free specifies that it may take several hours before I receive it. - 3 hours later, still no email.  Patience, patience...  In summary: go through the "Forgot Password" page to ensure that registration is properly recorded; remember not to use accents. Patience.

Atchoum · Answer

Reminder to 3244, and I will give them another email address.
-> email received immediately!

-> so be careful, there seem to be bugs with the servers: for your information, the address on which I have never received any email is hosted by Yahoo.

Confirmation email free..

64 answers

Problem with vibrator

Third-party cookies problems

Unable to print from my smartphone.

Very slow laptop

Unrecognized wireless mouse on my macbook pro

Enabling 4g hotspot on iphone and android

Nas dns-343 = failed to map drive

Software to work on a pdf

Message saying that my phone is compromised

How to purge my email inbox?