HP6730s graphics card issue
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toutoune.44
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dv94 Posted messages 1 Status Member -
dv94 Posted messages 1 Status Member -
Hello,
I just purchased an HP 6730s laptop that is supposed to be equipped with an ATI Mobility Radeon HD3410 graphics card. The problem is that this graphics card doesn't seem to be recognized: first of all, it doesn't appear in the device manager, and in the graphics card tab, I have the Intel Media Graphics driver...
I tried uninstalling the Intel driver, but that didn't work, and I also tried installing an ATI driver, but that didn't change anything either...
Could it be related to the chipset that is being managed strangely by HP...
Thank you for your help.
I just purchased an HP 6730s laptop that is supposed to be equipped with an ATI Mobility Radeon HD3410 graphics card. The problem is that this graphics card doesn't seem to be recognized: first of all, it doesn't appear in the device manager, and in the graphics card tab, I have the Intel Media Graphics driver...
I tried uninstalling the Intel driver, but that didn't work, and I also tried installing an ATI driver, but that didn't change anything either...
Could it be related to the chipset that is being managed strangely by HP...
Thank you for your help.
16 answers
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Hello
can you post a report on Everest because it’s strange
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O.o°• ♪♪♫ SHEBAM ! POW ! BLOP ! WIZZ ! ♫♪♪ •°o.O
°º¤ø,¸¸,ø¤º°`°º¤ø,¸Yuck SMS¸,°º¤ø,¸¸,ø¤º°`°º¤ø,¸ -
YOU NEED TO REINSTALL THE CHIPSET OF YOUR MOTHERBOARD AND THEN INSTALL THE DRIVERS FOR YOUR CARD.
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--------[ DMI ]---------------------------------------------------------------------------------------------------------
[ BIOS ]
BIOS Properties:
Vendor Hewlett-Packard
Version 68PZU Ver. F.05
Release Date 07/29/2008
Size 2048 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM
Available Features Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS, Smart Battery
Standards Complied DMI, ACPI
Expansion Options PCI, PCMCIA, USB
[ System ]
System Properties:
Manufacturer Hewlett-Packard
Product HP Compaq 6730s
Version F.05
Serial Number CNU8363HJY
Universal Unique Identifier 8C6D82AF-5C67DD11-82C6B141-7F1910E1
Boot Type Power Button
[ Motherboard ]
Motherboard Properties:
Manufacturer Hewlett-Packard
Product 30E8
Version KBC Version 94.1A
[ Chassis ]
Chassis Properties:
Manufacturer Hewlett-Packard
Serial Number CNU8363HJY
Label CNU8363HJY
Chassis Type Notebook
Boot Status Safe
Power Status Safe
[ Processors / Intel(R) Core(TM)2 Duo CPU T5670 @ 1.80GHz ]
Processor Properties:
Manufacturer Intel(R) Corporation
Version Intel(R) Core(TM)2 Duo CPU T5670 @ 1.80GHz
Label Intel(R) Genuine processor
External Clock 200 MHz
Max Clock Speed 1800 MHz
Current Clock Speed 1200 MHz
Type Central Processor
Voltage 1.6 V
Status Enabled
Update ZIF
Socket Identifier Intel(R) Genuine processor
[ Caches / Internal Cache ]
Cache Properties:
Type Internal
Status Enabled
Operation Mode Write-Back
Max Size 2048 KB
Installed Size 2048 KB
Managed SRAM Type Asynchronous
Current SRAM Type Asynchronous
Error Correction Single-bit ECC
Socket Identifier Internal Cache
[ Caches / Internal Cache ]
Cache Properties:
Type Internal
Status Enabled
Operation Mode Write-Back
Max Size 32 KB
Installed Size 32 KB
Managed SRAM Type Asynchronous
Current SRAM Type Asynchronous
Error Correction Single-bit ECC
Socket Identifier Internal Cache
[ Caches / Internal Cache ]
Cache Properties:
Type Internal
Status Enabled
Operation Mode Write-Back
Max Size 32 KB
Installed Size 32 KB
Managed SRAM Type Asynchronous
Current SRAM Type Asynchronous
Error Correction Single-bit ECC
Socket Identifier Internal Cache
[ Memory Devices / Top ]
Memory Device Properties:
Form Factor SODIMM
Device Location Top
Bank Number BANK 0
Label Unknown
[ Memory Devices / Bottom ]
Memory Device Properties:
Form Factor SODIMM
Detailed Type Synchronous
Size 2048 MB
Speed 800 MHz
Total Size 64 bits
Data Width 64 bits
Device Location Bottom
Bank Number BANK 2
Manufacturer Samsung
Serial Number 6260E5E6
Label Unknown
Component Type Number M4 70T5663QZ3-CF7
[ System Slots / PCI SLOT1 ]
System Slot Properties:
Slot Identifier PCI SLOT1
Type PCI
Usage Empty
Data Bus Width 32 bits
Length Long
[ Integrated Devices / 64 ]
Integrated Device Properties:
Description 64
--------[ Processor ]--------------------------------------------------------------------------------------------------
Processor Properties:
Processor Type Unknown, 1800 MHz (7 x 257)
Instruction Set x86, x86-64, MMX, SSE, SSE2, SSE3
Original Clock Speed 1800 MHz
Level 1 Code Cache 32 KB
Level 1 Data Cache 32 KB
Level 2 Cache 2 MB (On-Die, ATC, Full-Speed)
Multi CPU:
CPU #0 Intel(R) Core(TM)2 Duo CPU T5670 @ 1.80GHz, 1795 MHz
CPU #1 Intel(R) Core(TM)2 Duo CPU T5670 @ 1.80GHz, 1795 MHz
CPU Usage:
CPU #1 / Core #1 / HTT Unit #1 0 %
CPU #1 / Core #1 / HTT Unit #2 100 % -
Hello,
I have the same problem,
I bought it yesterday and this is my only issue
If someone has an answer it would be great.
Thank you
Michaël -
AND ON TOP OF THAT I WANTED TO MODIFY THE DEDICATED MEMORY (64) OF THE CARD BECAUSE IT CAN NORMALLY GO UP TO 384 AND NOTHING IN THE BIOS ALLOWS IT EVEN IF IT'S THE 4500.
SNIFF.... -
I'm waiting for the report..
--
O.o°• ♪♪♫ SHEBAM ! POW ! BLOP ! WIZZ ! ♫♪♪ •°o.O
°º¤ø,¸¸,ø¤º°`°º¤ø,¸Yuck SMS¸,°º¤ø,¸¸,ø¤º°`°º¤ø,¸-
Hello,
I went to return the PC due to misleading advertising from the store,
The model can have 2 types of graphics cards, either internal or with the HD3410.
They refunded me, I said nothing but I will inform HP.
I hope toutoun44 doesn't have the same issue. (Store info-occases BXL)
For me, unfortunately, the problem is resolved.
Thank you anyway and see you later.
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Sure, here's the translation:
--------[ Summary ]------------------------------------------------------------------------------------------------------
Computer:
Operating System Microsoft Windows Vista Home Edition
System Service Pack Service Pack 1
DirectX 4.09.00.0904 (DirectX 9.0c)
System Name PC-DE-BLANDINE
User Name Blandine
Motherboard:
Processor Type Unknown, 1800 MHz (7 x 257)
Motherboard Name Hewlett-Packard HP Compaq 6730s
Motherboard Chipset Unknown
System Memory 1976 MB
BIOS Type Unknown (06/12/08)
Monitor:
Video Card Mobile Intel(R) 4 Series Express Chipset Family (815752 KB)
Video Card Mobile Intel(R) 4 Series Express Chipset Family (815752 KB)
Monitor Generic Plug-and-Play Monitor [NoDB]
Multimedia:
Audio Card Speakers (SoundMAX Integrated D
Storage:
IDE Controller Intel(R) ICH9M-E/M SATA AHCI Controller
SCSI/RAID Controller Microsoft iSCSI Initiator
Hard Drive FUJITSU MHZ2160BH G2 (149 GB, IDE)
Hard Drive DaneElec z-PEN USB Device (1961 MB, USB)
Optical Drive HL-DT-ST DVDRAM GSA-T30L
Hard Drive Status SMART OK
Partitions:
C: (NTFS) 142384 MB (117392 MB free)
D: (NTFS) 9217 MB (1209 MB free)
F: (FAT32) 1020 MB (1017 MB free)
Total Size 149.0 GB (116.8 GB free)
Input:
Keyboard Standard PS/2 Keyboard
Keyboard PIH Keyboard Device
Mouse Synaptics PS/2 Port TouchPad
Network:
Network Card Intel(R) Wireless WiFi Link 5100 (192.168.1.4)
Network Card Marvell Yukon 88E8042 PCI-E Fast Ethernet Controller
Network Card Bluetooth Device (personal network)
Modem Agere Systems HDA Modem
Devices:
Printer HP Universal Printing PS
Printer Microsoft XPS Document Writer
Printer PDF Complete
USB Controller Intel(R) ICH9 Family USB Universal Host Controller - 2934 [NoDB]
USB Controller Intel(R) ICH9 Family USB Universal Host Controller - 2935 [NoDB]
USB Controller Intel(R) ICH9 Family USB Universal Host Controller - 2936 [NoDB]
USB Controller Intel(R) ICH9 Family USB Universal Host Controller - 2937 [NoDB]
USB Controller Intel(R) ICH9 Family USB Universal Host Controller - 2938 [NoDB]
USB Controller Intel(R) ICH9 Family USB Universal Host Controller - 2939 [NoDB]
USB Controller Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A [NoDB]
USB Controller Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C [NoDB]
USB Device HP Integrated Module with Bluetooth 2.0 Wireless Technology
USB Device HP Webcam [VGA]
USB Device USB Mass Storage Device
Battery Microsoft ACPI-Compliant Control Method Battery
Battery Microsoft ACPI-Compliant Control Method Battery -
--------[ Video Windows ]-----------------------------------------------------------------------------------------------
[ Mobile Intel(R) 4 Series Express Chipset Family ]
Video card properties:
Device description Mobile Intel(R) 4 Series Express Chipset Family
Card identification Mobile Intel(R) GMA 4500MHD
BIOS identification Intel Video BIOS
Chip type Mobile Intel(R) 4 Series Express Chipset Family
DAC type Internal
Installed drivers igdumdx32 (7.15.10.1489)
Memory size 815752 KB
Video card manufacturer:
Company name Intel Corporation
Product information https://www.intel.com/content/www/us/en/products/chipsets.html
Download driver https://www.intel.com/content/www/us/en/support.html
[ Mobile Intel(R) 4 Series Express Chipset Family ]
Video card properties:
Device description Mobile Intel(R) 4 Series Express Chipset Family
Card identification Mobile Intel(R) GMA 4500MHD
BIOS identification Intel Video BIOS
Chip type Mobile Intel(R) 4 Series Express Chipset Family
DAC type Internal
Installed drivers igdumdx32 (7.15.10.1489)
Memory size 815752 KB
Video card manufacturer:
Company name Intel Corporation
Product information https://www.intel.com/content/www/us/en/products/chipsets.html
Download driver https://www.intel.com/content/www/us/en/support.html
--------[ DirectX Video ]-----------------------------------------------------------------------------------------------
[ Main Display Driver ]
DirectDraw device properties:
Driver name DirectDraw display
Driver description DirectDraw main display driver
Hardware driver igdumdx32.dll
Hardware description Mobile Intel(R) 4 Series Express Chipset Family
Direct3D device properties:
Available local video memory 131072 KB
Available non-local video memory (AGP) 684680 KB
Render bit depth 16, 32
Z-Buffer bit depth 16, 24, 32
Minimum texture size 1 x 1
Maximum texture size 4096 x 4096
Vertex Shader version 3.0
Pixel Shader version 3.0
Direct3D device features:
Additive Texture Blending Supported
AGP Texturing Not Supported
Anisotropic Filtering Supported
Bilinear Filtering Supported
Cubic Environment Mapping Supported
Cubic Filtering Not Supported
Decal-Alpha Texture Blending Supported
Decal Texture Blending Supported
Directional Lights Not Supported
DirectX Texture Compression Not Supported
DirectX Volumetric Texture Compression Not Supported
Dithering Supported
Dot3 Texture Blending Supported
Dynamic Textures Supported
Edge Antialiasing Not Supported
Environmental Bump Mapping Supported
Environmental Bump Mapping + Luminance Supported
Factor Alpha Blending Supported
Geometric Hidden-Surface Removal Not Supported
Guard Band Supported
Hardware Scene Rasterization Supported
Hardware Transform & Lighting Not Supported
Legacy Depth Bias Not Supported
Mipmap LOD Bias Adjustments Supported
Mipmapped Cube Textures Supported
Mipmapped Volume Textures Supported
Modulate-Alpha Texture Blending Supported
Modulate Texture Blending Supported
Non-Square Textures Supported
N-Patches Not Supported
Perspective Texture Correction Supported
Point Lights Not Supported
Point Sampling Supported
Projective Textures Not Supported
Quintic Bezier Curves & B-Splines Not Supported
Range-Based Fog Not Supported
Rectangular & Triangular Patches Not Supported
Rendering In Windowed Mode Supported
Scissor Test Not Supported
Slope-Scale Based Depth Bias Not Supported
Specular Flat Shading Supported
Specular Gouraud Shading Supported
Specular Phong Shading Not Supported
Spherical Mapping Supported
Spot Lights Not Supported
Stencil Buffers Supported
Sub-Pixel Accuracy Supported
Table Fog Supported
Texture Alpha Blending Supported
Texture Clamping Supported
Texture Mirroring Supported
Texture Transparency Supported
Texture Wrapping Supported
Triangle Culling Not Supported
Trilinear Filtering Supported
Two-Sided Stencil Test Not Supported
Vertex Alpha Blending Supported
Vertex Fog Supported
Vertex Tweening Supported
Volume Textures Supported
W-Based Fog Supported
W-Buffering Not Supported
Z-Based Fog Supported
Z-Bias Supported
Z-Test Not Supported
Recognized FourCC Codes:
AI44 Supported
I420 Supported
IA44 Supported
IMC1 Supported
IMC2 Supported
IMC3 Supported
IMC4 Supported
IYUV Supported
NV11 Supported
NV12 Supported
P208 Supported
UYVY Supported
VYUY Supported
YUY2 Supported
YV12 Supported
YVU9 Supported
YVYU Supported
Issues and suggestions:
Issue The "Hardware Transform & Lighting" technique is not supported on this system. Modern 3D games may require it. -
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Reinstall the drivers from: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=en&prodNameId=3687786&prodTypeId=321957&prodSeriesId=3687778&swLang=17&taskId=135&swEnvOID=2094
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O.o°• ♪♪♫ SHEBAM ! POW ! BLOP ! WIZZ ! ♫♪♪ •°o.O
°º¤ø,¸¸,ø¤º°`°º¤ø,¸ Yuck the SMS¸,°º¤ø,¸¸,ø¤º°`°º¤ø,¸ -
Hello,
are you sure you didn't have the same problem as me?
because I went to return the PC due to false advertising from the store,
The model can have 2 types of graphics cards: internal or with the HD3410.
They refunded me; I didn't say anything, but I will make sure to inform HP.
.(Store info-occases BXL)
Best,
Michaël -
I have the same problem on my side and it's very difficult to know who made the mistake as HP and the seller are passing the buck.
According to the seller, HP should recall the laptops and he says it will take a long time. He refuses to refund and offers a store credit instead.
No one really wants to take responsibility and it's quite regrettable, even illegal.
1) So let's make some noise on the forums to try to get HP moving, what do you think? For now, everything is unclear, HP support itself doesn't know if the machine has the infamous ATI or not. We will make them dig a little, the situation is absurd.
2) The solution proposed by Hitman seems a bit confusing, has anyone successfully applied it? Which drivers should be installed and in what order... could you clarify a bit?
3) If you don't already own a 6730s and are tempted by the model, walk away; the Intel GMA4500 graphics card is almost as dramatic as the X3100. The seller tried to make it seem like the model exceeded the ATI HD3430, but fortunately notebookcheck.net is here!
https://www.notebookcheck.net/Mobile-Graphics-Cards-Benchmark-List.844.0.html
Average score 3dmark06: 1052... I got 670.
Thanks for reading and don't forget: make some noise... HP will only offer a solution if they're afraid of losing money... for now, they don't care about us. -
It's not theft, the thing is you buy a computer for €600 without even checking beforehand. If you had spent 2 minutes on the internet instead of 15 minutes making a snap decision on your computer, you would have seen that there is no graphics card in the HP 6730s, it's simply a chipset!
If it's not a computer for video games, you can still do what you need to do with it.-
Hello,
for your information, I complained to HP and it turns out it was an error on the HP site advertisement which has been corrected by them since then.
I thought the seller was at fault, but no.
An arrangement between me and HP has been made.
And yes, I spent more than 2 minutes on the site.
Before speaking, you should get informed.
Have a nice day.
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Hello everyone, I have a serious brightness problem with the screen of my HP Compaq 6730s running Windows Vista, which I recently purchased. No matter how much I try to install all the necessary drivers for adjusting the brightness (HP Quick Launch Button fn + f7 or f8), it just doesn't work. I had tried the beta versions of Windows 7 from build 7000 to build 7058, and the adjustment would work simply by installing HP Quick Launch Button, but today when I tested the build 7068 of Windows 7, the same problem I had under Vista reappeared. It's really annoying to work with a stable brightness, please help me.
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Hello everyone, I just bought an HP 6730s 3 or 4 days ago, it was working perfectly until I started playing Assassin's, it began to lag, then it crashed and displayed a blue screen with writing, now when I start the laptop after the logo loading, it gets stuck on a black screen and when I press enter, it restarts but the same problem occurs. Please, if anyone can help me as soon as possible, I would be grateful.