Cpl and livebox issue
vero67
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pie3636 -
pie3636 -
Hello,
I just bought 4 powerline adapters and connected 2 that were in the same box. It's impossible to communicate with the live box, except once, and then the connection was lost. At first, the powerline adapters were plugged into surge protector outlets, so the little light was blinking, but now I've plugged the adapters into regular outlets and it doesn't blink anymore except when I try to ping.
I've set a static IP address, and if I try to ping the live box, I get a message saying 'timeout'.
Thank you very much for your help.
I just bought 4 powerline adapters and connected 2 that were in the same box. It's impossible to communicate with the live box, except once, and then the connection was lost. At first, the powerline adapters were plugged into surge protector outlets, so the little light was blinking, but now I've plugged the adapters into regular outlets and it doesn't blink anymore except when I try to ping.
I've set a static IP address, and if I try to ping the live box, I get a message saying 'timeout'.
Thank you very much for your help.
Configuration: Windows XP Internet Explorer 6.0
14 réponses
Hello Vero
On the adapters, there are 3 indicators. One for the 220V power, one to show that the network between adapters is
established, and one that indicates network activity from the PC.
On mine, the power indicator lights up. The "PC activity" indicator lights up if it is connected by a cable
to a PC or a box. If at the other end, another adapter (at least) is plugged in with a PC connected to it
(with the other two indicators also lit), then the powerline network is established and the middle indicator
(network between adapters) also lights up.
This can help identify a problem; you need all 3 indicators lit on all adapters.
You shouldn’t have touched the encryption buttons because now it’s hard to know the status of each one...
Are your powerline adapters connected to the PCs/box via cable or Wi-Fi??
You should have software that allows you to see the status of the adapters from a PC.
You need to connect each adapter to the PC (one at a time) and check how it functions.
You mentioned 4 adapters; can you explain your network to me??
Ethernet and/or Wi-Fi, how many PCs, what devices you want to connect to it... please.
After that, we can look at the details of the box and the PCs.
Good luck
--
Hello to the guys, kisses to the girls,
Pierre
On the adapters, there are 3 indicators. One for the 220V power, one to show that the network between adapters is
established, and one that indicates network activity from the PC.
On mine, the power indicator lights up. The "PC activity" indicator lights up if it is connected by a cable
to a PC or a box. If at the other end, another adapter (at least) is plugged in with a PC connected to it
(with the other two indicators also lit), then the powerline network is established and the middle indicator
(network between adapters) also lights up.
This can help identify a problem; you need all 3 indicators lit on all adapters.
You shouldn’t have touched the encryption buttons because now it’s hard to know the status of each one...
Are your powerline adapters connected to the PCs/box via cable or Wi-Fi??
You should have software that allows you to see the status of the adapters from a PC.
You need to connect each adapter to the PC (one at a time) and check how it functions.
You mentioned 4 adapters; can you explain your network to me??
Ethernet and/or Wi-Fi, how many PCs, what devices you want to connect to it... please.
After that, we can look at the details of the box and the PCs.
Good luck
--
Hello to the guys, kisses to the girls,
Pierre
Hello Pierre,
I made the connections as I mentioned in my previous message, and it works.
I'm waiting for the connection to stabilize before I close my message.
Thank you for your advice and support; I felt less alone.
I owe you one.
Véro
I made the connections as I mentioned in my previous message, and it works.
I'm waiting for the connection to stabilize before I close my message.
Thank you for your advice and support; I felt less alone.
I owe you one.
Véro
Good evening
I have powerline adapters and there is a small button to press to "encrypt" the messages.
The thing is, you have to do this on all the outlets that need to communicate with each other.
I don't know if it's the same for you, but that could be the issue.
Also, be careful with the electrical installation, the circuits must be connected,
and there are subtleties with three-phase systems (if you have one)....
In general, intermediate extensions don’t like it much...
--
Hi to the guys, kisses to the girls,
Pierre
I have powerline adapters and there is a small button to press to "encrypt" the messages.
The thing is, you have to do this on all the outlets that need to communicate with each other.
I don't know if it's the same for you, but that could be the issue.
Also, be careful with the electrical installation, the circuits must be connected,
and there are subtleties with three-phase systems (if you have one)....
In general, intermediate extensions don’t like it much...
--
Hi to the guys, kisses to the girls,
Pierre
Hello, thank you for your response.
The 3 LEDs are on, with the middle one in red. I will install the software tonight to check the status of the outlets.
As for the details of my network:
Above the garage (separated from the rest of the house by a concrete wall),
- I have the livebox connected and an old PC wired via ethernet to the livebox, and a laptop on wifi that connects without issue.
- In the house, I have a microphone for my youngest son that is connected via wifi, and I constantly lose the signal, so I thought of cabling it via powerline adapters, and finally, I just invested in a new microphone for my second son (the connection is very important as he is studying graphic design), and I tried to connect it via powerline adapters last night as well. Noticing that it didn't work for the first microphone, I repeated the process for the second one, but I'm still facing the same problem: if I don't assign a static IP address, I get the message that the connection is limited or nonexistent because the livebox doesn't give me an IP address, and if I assign a static IP address, the network tells me that it's connected but I can't ping the livebox.
Perhaps I misconfigured the network on the new microphone during the startup?
On the other microphone, could it be that the wifi card (currently disabled) is causing interference?
Thank you for your responses.
The 3 LEDs are on, with the middle one in red. I will install the software tonight to check the status of the outlets.
As for the details of my network:
Above the garage (separated from the rest of the house by a concrete wall),
- I have the livebox connected and an old PC wired via ethernet to the livebox, and a laptop on wifi that connects without issue.
- In the house, I have a microphone for my youngest son that is connected via wifi, and I constantly lose the signal, so I thought of cabling it via powerline adapters, and finally, I just invested in a new microphone for my second son (the connection is very important as he is studying graphic design), and I tried to connect it via powerline adapters last night as well. Noticing that it didn't work for the first microphone, I repeated the process for the second one, but I'm still facing the same problem: if I don't assign a static IP address, I get the message that the connection is limited or nonexistent because the livebox doesn't give me an IP address, and if I assign a static IP address, the network tells me that it's connected but I can't ping the livebox.
Perhaps I misconfigured the network on the new microphone during the startup?
On the other microphone, could it be that the wifi card (currently disabled) is causing interference?
Thank you for your responses.
Hello everyone,
After several hours, a day, I discovered that this problem is due to the electrical installation. Low power or something else. Indeed, one of the indicator lights (Home Plug) does not turn on.
This is not related to the LiveBox or the TCP/IP settings....
After several hours, a day, I discovered that this problem is due to the electrical installation. Low power or something else. Indeed, one of the indicator lights (Home Plug) does not turn on.
This is not related to the LiveBox or the TCP/IP settings....
Hello,
your power problem seems strange.
Have you tried connecting your sockets in the same room?
I had a problem this summer where I had no reception on either of the two sockets located in my children's rooms; the small "house" button wouldn't light up, whereas the one plugged into the livebox was working fine.
On the advice of someone, I plugged both sockets into the same room and went through the reassociation procedure with all the sockets (3), and it worked.
Hope this helps you,
Catch you later!
your power problem seems strange.
Have you tried connecting your sockets in the same room?
I had a problem this summer where I had no reception on either of the two sockets located in my children's rooms; the small "house" button wouldn't light up, whereas the one plugged into the livebox was working fine.
On the advice of someone, I plugged both sockets into the same room and went through the reassociation procedure with all the sockets (3), and it worked.
Hope this helps you,
Catch you later!
Hello,
I just purchased a D-Link DHP-P307 AV powerline kit. The connections are well made, I have good reception on my network, but I'm only getting 56Mb. (Yet the reception light is green).
Could you help me and tell me how to speed up this connection?
I decided to install powerline adapters because my room is at the other end of the house and I'm only getting a very weak Wi-Fi signal that keeps dropping.
Thank you.
I just purchased a D-Link DHP-P307 AV powerline kit. The connections are well made, I have good reception on my network, but I'm only getting 56Mb. (Yet the reception light is green).
Could you help me and tell me how to speed up this connection?
I decided to install powerline adapters because my room is at the other end of the house and I'm only getting a very weak Wi-Fi signal that keeps dropping.
Thank you.
I keep pressing these buttons!! As for the electrical network, I have to admit I know nothing about it; in any case, it’s in the same house, but separated by a big concrete wall.
I think it’s more of an issue with IP configuration, DNS, and all that stuff...
help me.
Thanks in advance.
I think it’s more of an issue with IP configuration, DNS, and all that stuff...
help me.
Thanks in advance.
Good evening
If I understand correctly, your powerline adapters are Ethernet (cable).
You're talking about an old PC and a microphone connected via Wi-Fi near the box.
From those two, can you ping your box??
The ping response is configurable, and you can choose not to allow it.
Could you tell me the brand of the adapters?
If you've fiddled with the encryption buttons, you will need to resynchronize them.
There is a procedure to follow so that the adapters share their encryption key.
That's the first point.
On the PCs, make sure that the network cards that are not in use (or the modems)
are disabled. In the properties of the disabled network cards, uncheck the
TCPIP protocol so that the IP address (if there is one listed) doesn't interfere.
The network cards that remain active should be Ethernet and connected to a
powerline adapter. Ensure in their properties that the TCPIP protocol is set to "automatic obtaining"
of IP and DNS addresses. The box must be in active DHCP mode (with the longest possible lease).
I don't think you're filtering 'MAC addresses', but if that's the case, you need to remember to update it. If you have a way to do a 'reset' of the powerline adapters, do it; you'll be in a simpler initial configuration.
The middle red light doesn't mean anything to me, but it likely indicates "not normal".
My adapters are Devolo 200. If you have the same brand, it might make communication easier...
Don't get discouraged; we will figure it out, or someone will find the solution. I'm not alone on the forum...
--
Hi to the guys, kisses to the girls,
Pierre
If I understand correctly, your powerline adapters are Ethernet (cable).
You're talking about an old PC and a microphone connected via Wi-Fi near the box.
From those two, can you ping your box??
The ping response is configurable, and you can choose not to allow it.
Could you tell me the brand of the adapters?
If you've fiddled with the encryption buttons, you will need to resynchronize them.
There is a procedure to follow so that the adapters share their encryption key.
That's the first point.
On the PCs, make sure that the network cards that are not in use (or the modems)
are disabled. In the properties of the disabled network cards, uncheck the
TCPIP protocol so that the IP address (if there is one listed) doesn't interfere.
The network cards that remain active should be Ethernet and connected to a
powerline adapter. Ensure in their properties that the TCPIP protocol is set to "automatic obtaining"
of IP and DNS addresses. The box must be in active DHCP mode (with the longest possible lease).
I don't think you're filtering 'MAC addresses', but if that's the case, you need to remember to update it. If you have a way to do a 'reset' of the powerline adapters, do it; you'll be in a simpler initial configuration.
The middle red light doesn't mean anything to me, but it likely indicates "not normal".
My adapters are Devolo 200. If you have the same brand, it might make communication easier...
Don't get discouraged; we will figure it out, or someone will find the solution. I'm not alone on the forum...
--
Hi to the guys, kisses to the girls,
Pierre
Hello,
I finally moved the live box to the youngest child's room, where there is a phone socket, to see if it was a power issue. At first, I had the same problem. Then I reread the documentation and realized that I had missed a step.
When connecting the bewan CPLs, you need to pair them first and only then connect the ethernet socket, and that worked; I was doing everything at the same time.
However, on the microphone where the Wi-Fi is disabled, the card is still in the microphone, and the reception is quite unstable; I think there is still interference with this card. For my eldest son's other microphone, the reception is good.
Regarding the red color, it means the quality isn't great; I'm receiving at 40 Mbps. There are 3 colors: red, orange (50 to 110 Mbps), and green > 110.
Right now, I don't know how to improve the signal quality.
The main thing is that it works.
Now, I'm going to try to put the live box back in the garage since it’s more convenient; the printer was connected to the old microphone, which was directly connected to the live box, and we were printing over the network.
Thanks again for your responses.
Véronique
I finally moved the live box to the youngest child's room, where there is a phone socket, to see if it was a power issue. At first, I had the same problem. Then I reread the documentation and realized that I had missed a step.
When connecting the bewan CPLs, you need to pair them first and only then connect the ethernet socket, and that worked; I was doing everything at the same time.
However, on the microphone where the Wi-Fi is disabled, the card is still in the microphone, and the reception is quite unstable; I think there is still interference with this card. For my eldest son's other microphone, the reception is good.
Regarding the red color, it means the quality isn't great; I'm receiving at 40 Mbps. There are 3 colors: red, orange (50 to 110 Mbps), and green > 110.
Right now, I don't know how to improve the signal quality.
The main thing is that it works.
Now, I'm going to try to put the live box back in the garage since it’s more convenient; the printer was connected to the old microphone, which was directly connected to the live box, and we were printing over the network.
Thanks again for your responses.
Véronique
Hello Véro
Glad to hear that there's been progress.
The quality of the powerline signal depends on the electrical installation.
You should try different outlets, depending on the cable that
powers it; it might work better. It's better to have a powerline adapter
further away with a longer ethernet cable if that works better.
You can also take a look at your electrical installation;
it's probably possible to rearrange the wires differently,
but there are two issues: you need to know a bit and most importantly,
it has to be accessible.
Good luck.
-
Hi to the guys, kisses to the girls,
Pierre
Glad to hear that there's been progress.
The quality of the powerline signal depends on the electrical installation.
You should try different outlets, depending on the cable that
powers it; it might work better. It's better to have a powerline adapter
further away with a longer ethernet cable if that works better.
You can also take a look at your electrical installation;
it's probably possible to rearrange the wires differently,
but there are two issues: you need to know a bit and most importantly,
it has to be accessible.
Good luck.
-
Hi to the guys, kisses to the girls,
Pierre
Hello Pierre,
Everything is going wrong!!
I reconnected the live box in the garage (office) yesterday, the powerline adapter that goes with it, and left the two others connected in my sons' rooms.
The connection was lost shortly after, and then it came back in the evening on one of the two micros (the one that doesn't have Wi-Fi)???
Today I came back from work, and the connection isn't working, yet the adapters are communicating with each other, small house lit up.
I pinged my elder son's micro, and I'm getting responses, but I can't display the web page.
Mystery!!!
To solve this problem, I bought an Ethernet cable, which I will run from the garage to one of the rooms (in the house), and then I can plug the powerline adapter into this room on the same electrical network.
What do you think? Won't there be any loss in the line?
Thanks in advance for your answers.
Véro
Everything is going wrong!!
I reconnected the live box in the garage (office) yesterday, the powerline adapter that goes with it, and left the two others connected in my sons' rooms.
The connection was lost shortly after, and then it came back in the evening on one of the two micros (the one that doesn't have Wi-Fi)???
Today I came back from work, and the connection isn't working, yet the adapters are communicating with each other, small house lit up.
I pinged my elder son's micro, and I'm getting responses, but I can't display the web page.
Mystery!!!
To solve this problem, I bought an Ethernet cable, which I will run from the garage to one of the rooms (in the house), and then I can plug the powerline adapter into this room on the same electrical network.
What do you think? Won't there be any loss in the line?
Thanks in advance for your answers.
Véro
Hello
Well, it's difficult...
I think your garage must be on isolated circuits and that's causing issues.
Your idea of using a long ethernet cable is good. There shouldn't be any worries
about losses with that kind of cable.
However, if the network establishes well afterwards and you still can't access
the internet, that will be due to something else. You'll need to check the configuration of the box
and those of the PCs.
I hope you succeed!!
If I can help you with anything else, don't hesitate.
--
Hi to the guys, kisses to the girls,
Pierre
Well, it's difficult...
I think your garage must be on isolated circuits and that's causing issues.
Your idea of using a long ethernet cable is good. There shouldn't be any worries
about losses with that kind of cable.
However, if the network establishes well afterwards and you still can't access
the internet, that will be due to something else. You'll need to check the configuration of the box
and those of the PCs.
I hope you succeed!!
If I can help you with anything else, don't hesitate.
--
Hi to the guys, kisses to the girls,
Pierre
Hello
I had put some answers but they disappeared...
It's good if it's working.
If you need another hand, come back to the site.
Kisses
--
Hi to the guys, kisses to the girls,
Pierre
I had put some answers but they disappeared...
It's good if it's working.
If you need another hand, come back to the site.
Kisses
--
Hi to the guys, kisses to the girls,
Pierre
Hello,
Having recently bought two powerline adapters, I wanted to use them on my computer.
I plugged the first one into my Orange Livebox, and the other one in my bedroom. The adapter itself works since I was able to access the Internet on a laptop by connecting to it in my bedroom. However, when I connect it to my desktop PC, it tells me that the local network connection exists, but when I open a browser, I get "Address not found." I can ping my Livebox (5ms). Can someone help me?
Thank you,
MM
PS: My connection was working perfectly before (via Ethernet cable with an old Livebox), and I'm plugged into a wall outlet.
My Livebox is this one:
http://infracom-france.com/blog2/wp-content/uploads/2009/10/livebox.jpg
Having recently bought two powerline adapters, I wanted to use them on my computer.
I plugged the first one into my Orange Livebox, and the other one in my bedroom. The adapter itself works since I was able to access the Internet on a laptop by connecting to it in my bedroom. However, when I connect it to my desktop PC, it tells me that the local network connection exists, but when I open a browser, I get "Address not found." I can ping my Livebox (5ms). Can someone help me?
Thank you,
MM
PS: My connection was working perfectly before (via Ethernet cable with an old Livebox), and I'm plugged into a wall outlet.
My Livebox is this one:
http://infracom-france.com/blog2/wp-content/uploads/2009/10/livebox.jpg