freebox HD stuck on freebox Solved/Closed

Question

Hello,
I have been a Free customer for 3 years and my boxes were working properly until last month. The Freebox HD remains stuck on the Freebox message, even though I haven't unplugged the Peritel socket or the Ethernet connection. I only restarted the HD by unplugging the power cord and plugging it back in a few minutes later (5 min).

Configuration: Windows XP Firefox 1.0

pitodel · Accepted Answer

Hi Karamiell,

I have the same problem as you. I disconnected my two boxes during the holidays (from August 5 to 10), and the day I returned, I reconnected everything, and the HD box remains stuck on Freebox.
(I did everything: reboot, hard reboot, yellow cable in the yellow socket, in the Ethernet ports, reboot HD... after a few hours of reading forum manipulations.
Three phone calls later with customer service, I lost my patience and they're sending a tech on Tuesday... they're very clever at Free, if the tech restarts the box with basic manipulations, they'll charge you 60€ for the visit! But they can't guarantee that they're not doing updates fixing the problem while waiting for the intervention!
..plus, Free did not offer to refund the hotline fees and the lack of TV service for 10 days if the problem indeed comes from their box!

I’m not an IT specialist, but logically, I was watching TV before going on vacation, I cut the power for 5 days, I come back, and it doesn’t work anymore. What could it be besides updates??? Or little mice?

I don’t know if this will help you, anyway, I’ll add the outcome of the technician's visit (I forgot, I even tested a friend's HD box and it works!)

XxTitxX · Answer

Hello,  You can try a "hard reboot" by unplugging the Freebox 5 times in a row...

pitodel · Answer

I just did the same thing but nothing more than before. The HD reboot is still stuck at step 2. ...I am eagerly awaiting the technician's arrival...to watch the Olympics again!

Bonbon51 · Answer

Awesome!!! The center button trick for 5 seconds works for me.

josé · Answer

SAME for the central button !!  I was pressing this button while reconnecting the power supply of the HD freebox ... And Reset, major crash.  Data from the hard drive lost, but hey, it works!

Bonbon51 · Answer

Even if you reactivate the hard drive and the FTP server of the FreeBox HD. I thought I had lost everything too, but in the end, everything is there.

XxTitxX · Answer

Can the subject be considered closed? (Resolved)

bonbon51 · Answer

As far as I'm concerned, the ticket can be resolved. Thank you again.

alexbi · Answer

thank you guys, you're awesome

Xx-Lucy-xX · Answer

Thank you, thanks to your technique my Freebox restarted properly.

flofloo · Answer

Thank you a thousand times, Caramielle, you are saving my evening!

mathieu5367 · Answer

Thank you, the problem is resolved for me as well.

cyberfred · Answer

thank you so much karamiell, I thought my hd case was useless, thanks to the forums and thanks to google  see you later

Lazarus · Answer

It's working again for me too. Thank you.  That's a nice time, money, and hassle-saving solution with the hotline.

moumoudu33 · Answer

Alright! I tried with the yellow Ethernet cable and it works, but when I want to do the same thing without the cable... the Free box gets stuck at step 2 authentication... it's annoying!!

AthenOs · Answer

Thank you very much!!! It's astonishing, it seems to be a known issue but you can't find any trace of it in the FAQ of Free... In any case, thanks a lot, I can now enjoy my Big Bang Theory peacefully on my couch :)

Lucie · Answer

Same problem... it works! Thank you!

alex93100 · Answer

Karamiel, you’re saving my life (and that of my Freebox which almost learned to fly from the fourth floor!)

Valou2301 · Answer

Thank you very much: I had the same problem and the trick with the small central button worked!

red one · Answer

Thank you very much for your tip  you really helped me out.

thom5976 · Answer

Thank you, great internet, we can't feel it.

toinephoto · Answer

It works. Thank you.

goodvibs · Answer

THANK YOU KARAMIEL! The button solution is spot on :)

massi · Answer

Thank you very much @+

jef44 · Answer

Awesome.......... thank you very much! With the little round button, we can do quite a few things!! But I lost all my recordings, but it's not a big deal, there might be a solution to recover them.

rossi46du77 · Answer

after the hard reboot you need to re-enable your hard drive, your FTP, etc., etc.    --

willium04 · Answer

Thank you a thousand times Karamiell, it's working!!!!!!!!!!! I was starting to despair at the thought of having problems with Free, given their customer service... Thanks again

clarté · Answer

I'm stuck at step 2, you know. I'm less lucky than you. Help, help

xxxxxxxxxxxx · Answer

I think there's a mistake somewhere because I did what Karamiell said and it's even worse.

rossi46du77 · Answer

perform a hard reboot

remove the power plug from the back of the case
press one of the buttons in the front while reconnecting the power

when you see firmware
release it and wait for it to reboot

and normally it should be fine

--

nadbra · Answer

Thank you for everything my sister revive lol thank you very much

spicyboy · Answer

Thank you, you saved me with your tip.

Isaac · Answer

A day before the World Cup, we almost had cold sweats.... and..... it worked perfectly thanks!

jclo35 · Answer

Thank you for the solution. I'll be able to enjoy the World Cup; otherwise, it would have been a disaster. THAAAAAAAAAAAAAAAANK YOUUUUUUUUUUUUUUUUUUUUUU

nikotine · Answer

Thank you very much, Kara............moment of panic and phew, your solution.

shivalarmen · Answer

Thank you very much for your tip ^^

lili · Answer

Good evening  great, it works for the middle button for 5 seconds  a big thank you for saving my evening!!!!!!  Lineda

geomic · Answer

The HD box no longer indicates the date of the PROGRAM REBROADCAST when requested....... Is this normal? If so, this option is useless (which is quite regrettable).

Viraline · Answer

Good evening, it happened to us too; you just have to press the central button located in the middle of the 4 arrow keys on the Freebox HD box for a few seconds. In any case, it worked for us; Before that, we had tried to reset everything, but it hadn't worked; I hope this helps you because nothing is mentioned in the manuals about this.

Fab · Answer

Thank you for the tip!!  However, I had to restart several times: unplug/press the central button. Then the transition between the steps was slow.  Good luck to the others and thank you.  ++

Lepalmier · Answer

Hold down one of the 5 front buttons while reconnecting the power to the box, and only release the button once the word "FIRMWARE" starts scrolling on the HD box, the update steps will follow, do not touch anything until the steps are complete;

Gibus · Answer

I wanted to watch an HD movie from my computer remotely. I hit fast forward and then the drama unfolded: the Freebox froze. Despite several attempts: unplugging the power, rebooting the internet box: nada, nothing, zip. Still the Freebox message that blinks from time to time. I pressed the middle button for 5 seconds and voilà, the HD box rebooted. I no longer had access to the hard drive. I didn't reset it, I just turned the box off and on again, and everything went back to normal, even my nerves. Thank you all.

FreeboxHD · Answer

Great, it works, thank you; because on the free site, I searched, I asked questions but they didn't even know! Thanks again!

daddy38100 · Answer

I had the same problem this morning and I used the same method as Karamiell and it worked. THANK YOU.

Keturboys93 · Answer

Hello, I did your firmware thing, but then when checking the Ethernet link with the Freebox ADSL, it doesn't progress anymore. Thank you for getting back to me.

nono59 · Answer

Hello, I had this problem yesterday and I followed this method and it works, thanks again for your advice.

Manolo · Answer

That works too, thanks little button!!! At first, I was pressing the OK (central button too) on the remote control, but it's the central button on the box... just in case...

Freebox HD stuck on freebox

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