wrong delivery address on cdiscount : CCM

Réponse 1 / 4

zigmund

Hello!!
I had a similar problem to yours
I placed an order on 03/08/2008 and I realized once the order was confirmed that the delivery address was an old address (my mistake for not changing my profile), so I contacted the hotline (45 minutes wait to reach someone who didn’t seem to understand much)
I later received an email informing me that they had indeed taken the address change into account!!
Since then, the order has been shipped to the wrong address and has been sent to another agency in Bordeaux!!
I don’t really know what to do or how to contact them
Did you manage to get in touch with them and do you have your order? Thank you for your response.

Réponse 2 / 4

bpoucky

Hello,

I have the same problem as Zigmund; I didn’t notice when validating the order that it was my old address.

Immediately, I searched everywhere on the Cdiscount site for a link to contact someone... to no avail.
The only solution is to call while praying to reach someone who understands me (not that the problem is that complicated, but for such large structures, one small issue can throw everything off).

So I called the hotline dedicated to order placements (8 minutes of waiting for my part) since it’s the only way to get a representative (unless proven otherwise).
Unfortunately, the poor girl who answered me couldn’t do anything more but logically directed me to contact the post office of my old address.

Luckily, I only moved 15 km! So I went to that post office to inform them to:
1- not deliver to the new tenant in my place
2- definitely not return the package to the sender
3- transfer my package to my new address or keep it "on hold" until I come to pick it up
The clerk seemed to have done what was necessary but still advised me to track my package online in order to retrieve it the day it arrives at their location (to avoid issues 1 and 2, I imagine).

Today, the package has been dispatched from Cdiscount for over 24 hours and unfortunately (!?) the Colissimo tracking is not functional (this is unfortunately not uncommon with online tracking of mail and/or packages with La Poste) for my order.

In summary; be very careful before validating your order because in front of the "lack of humanity" from structures like Cdiscount; and given the very limited skills of our friends at La Poste whom I judge too often disappointing (purely personally and based on my many experiences with them), you may find yourself chasing after your order for quite some time...

Réponse 3 / 4

aze555666

Ultimately, cdiscount performed better than I thought.
The package was indeed at 84150 instead of 80450, and from there, it was returned to cdiscount (I read 'package delivered' 'Gironde agency' on the post office website, so I called the post office who explained that the package was very damaged and had been returned).
So I went on cdiscount, in my order tracking, opened a file ... which obviously redirected me to the FAQ ... went to packages sent but I haven't received it, then I was able to post a message to explain that it had been returned to cdiscount. That very afternoon (I had mentioned that I could be contacted in the afternoon in the morning/afternoon/evening choice), a cdiscount advisor called me, I explained to him that the package had been delivered to cdiscount the previous Saturday at 10:20 AM, and he told me he was placing a re-shipping order.
The package was re-shipped today (well yesterday, considering the time), eight days later.

Réponse 4 / 4

aze555666

Unable to contact them, I tried the forum La Fourmilière, where a mediator is supposed to handle people's questions. I never got a response, as even this mediator seems to be a robot, who just reposts the same message with the same generic responses twice a week!

However, I contacted the nearest post office (correct address), which explained to me that it depends on the other one (the wrong address), so I contacted them, and they sent a fax to the relevant sorting center to have my request posted on the delivery person's noticeboard, hoping they would see it.
My package therefore arrived at the wrong address, there was an attempted delivery in my absence, and it was sent back.
The whole problem is that the person who replied to me at the Post Office must have miswritten the postal code, as the package is currently in 84 (they must have written 84150 instead of 80450 :'( ). Currently, I hope the package will arrive at my parents' place before I return to Mulhouse... And anyway, I didn't get it before leaving for vacation, since I wanted to enjoy the ordered equipment there.

Wrong delivery address on cdiscount

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