Black screen on startup with white text

Good evening
if he doesn't know much about computers
and if he doesn't have any interesting personal documents on the hard drive
the simplest solution is to reinstall the operating system.

good luck

I know, but I'm in Paris and he's in Toulon.
However, how do I reset the PC, because I'm seeing him on July 15th, thanks.

bs

check here if you can https://www.01net.com/actualites/

it's not easy there you go

good luck

Good evening

does your cousin have Windows or Mac?

Good evening,
have you tried formatting the PC?

Good evening
Can you install Mac OS X?

Have you done this before?

comment je fais pour mac os x ? j'ai Safari à la place d'Internet Explorer parce que le mien ne fonctionne plus, c'est pour ça.

Alors, personne ne peut me dire comment je pourrais faire pour formater son PC ou le réinitialiser, s'il vous plaît ?

hello
do you have the installation DVD?
or the recovery DVD?
do you have a key at startup that allows you to reinstall the system?

I hope for him that he has a Windows CD, otherwise he’s in trouble, but I can find one.
Please help me because I'm 13 years old and down there he doesn't have a second PC, so I can't go on the site.
Let's say I put in an XP CD, what will it ask me to do afterwards? Please.

but no, the problem isn't on my PC, it's on another PC, and besides, neither of them has a Mac.

good evening

I think the best solution is to contact a repair technician
they will install Mac or Windows or both for you

it's difficult to guide you online for the macOS installation procedure

it's long, lengthy, and requires knowledge and experience

sorry

good luck

Tu n'as pas compris, je n'ai pas de Mac, je suis en vacances avec mon cousin et son PC a planté. Il me dit qu'il y a un écran bleu et qu'il lui demande les touches de démarrage, il ne sait pas quoi faire. Alors je pense qu'il faut le formater, c'est tout, mais je n'ai jamais formaté un PC, c'est pour ça que je vous demande comment ça se passe.

He has Windows XP, his PC has crashed already once, he took it to an internet cafe and they repaired it for 80 euros because they said his hard drive had burned out.

Good evening

First, you need the original WinXP CD and the drivers
You can download the drivers from the internet, okay

In the BIOS, the PC must boot first from the CD, if it doesn't know how, it can ask a friend, it's simple.

Then, put the WinXP CD in the CD or DVD drive and restart the computer

Upon startup, the PC boots from the CD with a message press any key to boot from the CD

He presses any key and the installation begins
The rest is simple; he just has to follow the instructions

When the choices appear, he selects C, formats with NTFS, preferably a normal format, not quick

And that's it

He enters the serial number when prompted

The rest is almost automatic

I didn't go into too much detail, but it's enough to successfully install WinXP

Good luck

Ok thanks, it seems I'm going to go, I'm on vacation and I'm making him do it.

bs

you're welcome diagarpunky

have a good vacation and good luck