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Lost the Incredimail avatars

laeti13500 -  
 garantiesansogm -
Hello,
I have been using Incredimail with all its smileys for a few months, and suddenly I can no longer access them; I don’t know why. When I click on Smileys, it says "HeaderDiv InnerHtml".
What should I do????
Thanks in advance
Configuration: Windows Vista Internet Explorer 7.0

5 answers

  1.
    rachma Posted messages 84 Status Member 5
     
    Hello,

    How long have the emoticons been missing? And did you do anything specific right before... like cleaning your "Runtime Folder" on your C drive?
    The path to check is:

    This PC / C: / Documents and Settings / your name / Local Settings / Application Data / IM / Runtime / Emoticon Center

    If by clicking on the Emoticon Center, your emoticons are still there... let's say that's a good sign. The downside is that besides waiting a few days for it to sort itself out (it happens), I don't see anything else for now.
    If they're gone... then I'm afraid they might be permanently lost for this installation.
    Good luck!
    See you!
    1
    1. rachma Posted messages 84 Status Member 5
       
      Good evening,

      Just a quick thing to check before... When you open "New Message", right at the top in "Display"...

      Are "Formatting bar" and "Emoticon bar" checked?

      See you!
      0
  2. mimil
     
    Hi, to recover your emojis, just delete your email account and recreate it. I had the same problem and that's what I did, and they all came back (the emojis)!
    0
    1. Andrérun Posted messages 11 Status Member
       
      Hello
      can you clarify what exactly you did, I deleted my account, but what do you do next, automatic or manual settings?
      I haven't seen any results
      thank you for your help
      0
  3. mimil
     
    I told you a silly thing, redo your account and just create an identity with the same parameters as the old one, then delete the old one! I'm sorry for the mistake!! I hope you're not going to have a hard time recreating your account!?
    0
  4. Andrérun Posted messages 11 Status Member
     
    Hello
    after having done all this no result it must come from elsewhere; thank you for your help nonetheless
    0
  6. garantiesansogm
     
    Hello, I have the same problem...
    0