zoom blocked canon digital ixus 750 Solved

Question

Hello,
I have a Canon digital IXUS 750. I put it in my pocket, it turned on without me realizing it, and the zoom got stuck halfway open. When I try to restart it, it beeps and turns off. It's like the command is still locked. If anyone has a solution, that would be really nice. I went to a photo shop, and they advised me to send it back to Canon at an outrageous price.

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henyan · Accepted Answer

Hello,

I had the same problem with an IXUS 900;
I am posting on this thread to report the blatant incompetence of Canon's services towards consumers.

The facts:
After a year of use without any mishandling, the zoom on my device got stuck. I sent the device to an authorized CANON center. The estimate, which is normally 20 euros, was charged to me at 40 euros because the center is a private repair shop authorized by CANON (no prior information about the estimate fees had been provided to me by Canon or this authorized center). I went to pick up my device, which had not been repaired. I first noticed that the device hadn't been opened, and therefore the estimate was automatically charged without any intervention. I had taken care to report the malfunction earlier to save time.
So I see that CANON promotes dishonest repairers under the guise of authorization. Absolutely scandalous!

Then I contacted Canon France's technical service to find a solution. No options were offered to reduce the repair bill, which amounts to 150 euros; I could add 50 euros and get a new one with a 2-year warranty at this price! I suggested paying for the labor and part of the piece (the zoom), which apparently frequently fails on a large number of Canon devices. The person in the technical service did not want to negotiate anything.
So I see that Canon employs people who do not understand commercial policy and the importance of customer satisfaction. No gesture or discount is possible for a device that is new and has not suffered any mishandling (that's not their concern).
Canon thus produces faulty devices in series, most of which are claimed under warranty in the first year or even the second year (when the warranty is honored, as it is far from always the case), so very few consumers complain about it.
The repair estimates are unacceptable (better to keep the defective device for spare parts and buy a new one for the same price).
It is very unfortunate that the performance of certain CANON models is accompanied by the incompetence of people called "responsible" in the technical services.

I have therefore decided as of today not to buy CANON anymore.
Communication through forums, consumer associations, and Canon's management will be informed, and I hope this post will help the unfortunate ones who buy Canon models doomed to break down in more or less short order.

GURDU · Answer

I have the same issue as you, the zoom is all the way open and when I press on:off I hear a noise and then nothing. What steps did you take with Canon? Were you able to repair it?

maxime · Answer

Hello, still the same problem with the Canon Digital IXUS 750!

alan22a · Answer

Hi, the lens of my Canon UXUS 800 remained extended after taking a photo. There was a short beep and then it stopped working with every attempt. Fortunately, it was under warranty and the issue was resolved; it has been working well since (1 year and a half).

GURDU · Answer

it doesn't work

denomich · Answer

Hello,I have the same issue with my Ixus 900 Ti. The message says "lens blocked, restart." I restarted it but it didn’t help. It’s still blocked.I posted a review on Canon's website. They should contact me. I’ll keep you updated. See you later!

henyan · Answer

Hello,I had the same problem with an IXUS 900;I am intervening on this post to highlight the blatant incompetence of Canon's services towards consumers.The facts:After a year of use without any mishandling, the zoom of my device got stuck. I sent the device to an authorized CANON service center. The estimate, which is normally 20 euros, was charged at 40 euros because the center is a private repairer authorized by CANON (no prior information about the estimate fees was provided to me by Canon or this authorized center). I went there to retrieve my non-repaired device. I first noticed that the device had not been opened, and therefore the estimate was charged automatically without any intervention. I had taken care to report the malfunction beforehand to save time.I thus observe that CANON promotes dishonest repairers under the guise of authorization. Simply scandalous!Next, I contacted Canon France's technical service to find a solution. No options were proposed to reduce the repair bill, which amounts to 150 euros; I could add 50 euros and get a new one with a 2-year warranty for that price! I offered to pay for labor and part of the piece (the zoom), which apparently regularly breaks down on a large number of Canon devices. The person from the technical service refused to negotiate anything.I therefore see that Canon employs people who have no understanding of commercial policy and the importance of customer satisfaction. No gesture or discount was possible for a device that is new and has not suffered any mishandling (that's not their concern).Canon thus manufactures defective devices en masse, most of which are covered by the warranty in the first year or even a second year (when the warranty is honored, as this is far from always the case), so very few consumers complain.The repair estimates are unacceptable (might as well keep your defective device for spare parts and buy a new one for the same price).It is very unfortunate that the performance of certain CANON models is accompanied by the incompetence of people designated as responsible in technical services.I have therefore decided as of today not to buy CANON anymore.Communication through forums, consumer associations, and Canon's management will thus be informed, and I hope this post will serve the unfortunate ones who will buy Canon models doomed to break down in more or less short order.

elisabeth64 · Answer

Well, to be like everyone else, I have exactly the same problem!!
I've had my IXUS for a little over 2 years and I assume it's no longer under warranty.
None of you have managed to detect the problem and resolve it without giving money to those thieves at Canon?

xav · Answer

Same issue with a Canon Ixus 60, the zoom stays fully extended and cannot be retracted.

What do you advise, since the device is no longer under warranty?
1. buy a new one, from a different brand?
2. try to open it and fiddle with it without really knowing what to do?
3. have it repaired? If so, please provide addresses where it can be repaired for cheap (with a guarantee that the device will work afterwards).

Thanks in advance for your opinion.

Xav

espertinho · Answer

Hello,

It's very simple, I had a similar thing happen with another model. There was a slight deformation when you put it in your pocket. Take a good look and try with the utmost care, especially, a lot of care to reshape it into a perfect circle so that the lens can go in and out freely. It's really that simple.
I did it and it works perfectly now.

Anaa · Answer

Hello everyone!

I had the same problem with my Canon IXUS 70!
It wouldn't turn back on and the zoom was halfway open.
I put it back in my bag, and in the evening, I pushed hard on the zoom, and it went back in properly!
That was about a month ago.

Today, I'm having the same issue; the problem is that the zoom is completely retracted and it won't come out!!
I'm quite annoyed since I'm going on vacation tomorrow and it's acting up just now!
Does anyone have a solution because I don't have time to go to CANON (it's a holiday today!)

Thanks in advance!

amertume · Answer

Glad to see I'm not the only one. I have the same problem with a Canon 860 IS under warranty.

Canon doesn't want to cover the repair
and the seller GROSbil had us take out additional insurance at the time of purchase but it doesn't cover the issue in question.

Canon's response was that we dropped the device, while I can see that this is a common failure with Canon.

Tybo · Answer

Hello,

I have the 850 IS, that's why I'm on your forum. While reading the post from espertinho, I tried turning the device on by gently pushing the zoom, BINGO! Well, I'm still a bit afraid that it will happen again, especially since the sound when turning on and off is no longer quite the same.

But the solution is good!

Anyway, bye bye canon!

kermit · Answer

+1 down, and -1 for Canon!!!
Canon A20, no more flash
Canon IS860, no more screen then no more zoom...

Repair service for the screen
For the zoom, it got unstuck by pushing it a week ago = okay for 1 week
stuck again... nothing more to be done... 2 years and... 2 months...
I opened it and dusted it off, big sealing problem with this model!!

I don't know which screws to remove the optical block...

I'll try again tomorrow...

kermit · Answer

I did it!!! I found the problem with Canon zooms!!!
I took apart my IXUS 860 into small pieces (I'll take photos with another non-Canon camera...)
Fortunately, I didn't touch the CCD/optics coupling!!... I was just about to completely remove the lens group....
The only screw I hadn't removed was black!! And that's the right one! So it's easy to fix for someone meticulous!!!
I was focused on the zoom in-and-out motor; by pushing the zoom all the way in manually using the little wheel on the side, then turning it on, the zoom fully extends and then gives a zoom error with a characteristic noise like a typewriter (for those who remember, and yes, I'm turning 39 in 6 hours...)
I checked what looks like a micro motor and bingo, it's the focus motor and its gearbox;
THE ISSUE is actually due to a blockage of the gears in the circular box that holds with a screw!!!

And here we go, I'm reassembling it tomorrow... I shouldn't have dropped the screen 5 minutes before.... It's still not a sure thing, but the zoom works perfectly!
See you tomorrow
Kerm

kermit · Answer

It works perfectly except for the screen...
Be careful to properly put the screen back in place before turning it on, otherwise, there’s no ground and it stays completely white.
For my part, it was very hard to put the data ribbon clip back in (it's now broken...), so my screen works but has very ugly hues due to poor contacts.
So be careful, it's not that easy to change the screen!!!

kerm · Answer

Well... I don't remember anymore... It seems to me that I pushed the very small one at the bottom back because it was no longer in place
In a second step, I reopened it for photos and turned the device around; everything fell out!, I put everything back and it's all good
It only works well with the box lid closed
Good luck and take care
K

kermit38 · Answer

You wouldn't happen to have the same origin of the breakdown?? Because it seems to me that it takes control regardless of the zoom level otherwise
I could manually adjust the zoom using a flat screwdriver to press on the notches of the side wheel, don't force it too much, I have another idea if that doesn't work
see you+(dinner + meeting..)

Digiplop · Answer

Thank you for your help, I will retest and put everything back up. And we'll see...

Digiplop · Answer

After reassembly, I still have the same issue. Indeed, I don't think my problem is the same as yours. I tested the side wheel again to adjust my lens, and it does vary my lens correctly, but when I try to insert it, the lens only goes in about 3/4 of the way at most. After that, turning the wheel doesn't move the lens anymore.
So I'm afraid my problem comes from the lens block :s

kermit38 · Answer

yes, finished Canon ...: not dustproof, no real battery level, lack of light and burst speed Positive point: the video; they should specialize in camcorders! Finally, regarding the zoom issue, the origin comes from the overly sensitive power button and the overpriced soft pouch: I recommend adding a reinforcement in the pouch before blocking the zoom...  You don't feel like disassembling it? If you want to send me your device?  Kerm 38, Isère https://forums.commentcamarche.net/forum/affich-6590046-zoom-bloque-canon-digital-ixus-750

MGMC · Answer

Hello, I tried but it doesn't do anything...

kermit38 · Answer

try shooting it at startup, otherwise you'll have to open it...

kermit38 · Answer

Do you want to send it to me? Are you going skiing in Grenoble?

Elise · Answer

Hello everyone! I have my Canon digital IS and the zoom is stuck ever since I dropped it :( .. Does anyone have a solution? I'm currently in the middle of disassembly :S .. Any ideas? Has anyone ever succeeded??  Thanks a lot!

noussibeau eric · Answer

I know the section is old .. but just in case!! Would you have kept the screen of your IXUS .. 600 IS Thanks in advance -- P.... it's so good to have help ... thank you

eric · Answer

The cannons are not good, I stand firm, never again cannon!
Repeat at least ten times, after that, everything gets better, I even resist the rock-bottom price like this, come on, one more time
The cannons are not good, I stand firm, never again Canon!
Kermit38

cotepo · Answer

Personally, I have an Ixus 960 IS and last night my girlfriend dropped it and it got the lens stuck. I partially disassembled it, meaning just the front shell of the lens to make enough room to do what follows. Then I pressed "on" and at the moment the lens was coming out I pulled on it to force it to come out completely and the lens got back on track!!! Lucky break??? I don't know, but it worked. However, opening it was really a hassle.... Hoping this gives some of you a renewed sense of hope!!!! A word to the wise.......

AdrienSRD · Answer

Hello everyone,  I HAVE FOUND A SOLUTION THAT MAY WORK FOR YOU!!! I HAVE FOUND A SOLUTION THAT MAY WORK FOR YOU!!! I HAVE FOUND A SOLUTION THAT MAY WORK FOR YOU!!! I HAVE FOUND A SOLUTION THAT MAY WORK FOR YOU!!! I HAVE FOUND A SOLUTION THAT MAY WORK FOR YOU!!!  Twice I had the issue with my Canon Digital IXUS 200 IS where the lens wouldn't retract after taking a photo. When I turned it back on, there was a "beep" sound and the screen displayed "lens error, restart" and then it would turn off again.  The solution: turn it on, and while it's starting up (when the lens moves a little), press on the lens to force it to retract. After several attempts you should be able to get it to work. Afterwards it functions normally again (until the next issue...)  I can't guarantee that this solution works for all models and all issues but it might help some of you avoid buying a new one unnecessarily. The problem seems to be common and is unacceptable from Canon (especially the fact that they offer exorbitant repairs and charge for estimates), but I hope to help some of you.

Juliette · Answer

Wishing to take tons of photos during my vacation, I kept going even though the camera indicated low battery.  Result: the zoom on my Ixus 117 got stuck.   I read your little messages and after a month of hesitation, I too decided to take it apart.   I'm often clumsy, but I succeeded.  1) remove all the small screws  2) take off the front part of the camera  3) turn it on and use the power-on moment to pull the zoom by turning it slightly  4) blow to remove any hypothetical dust and then close it up (watch out for electric shocks... :S)  5) put the screws back  6) enjoy it.   Thank you all :)   Juliette

aki · Answer

Hello,  I also had the issue with the zoom being stuck, due to an accidental press on the power button which is not protected in the soft case. Both times the zoom remained extended, the device was malfunctioning. Both times I "gently forced" the lens during the startup by rotating it a bit. After a worrying cracking noise, everything went back to normal, somewhat like a rough physiotherapist... The second time was over a year ago and my Ixus is still working today.  Today it's the back cover, the one surrounding the screen, that's coming loose... I tried super glue, but it only held for a few weeks. If you have any ideas...

longué · Answer

Hello, I had the same problem with my Canon and I think it's due to sand or dust that has gotten into the lens. So the solution, at least what I did: I opened the camera and disassembled the lens to clean it. The only issue is the sensitivity of the thing; you have to be careful when handling it... to avoid breaking or losing parts... Good luck!

Zoom blocked canon digital ixus 750

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