dispute with FREE: Bailiff letter : CCM

Réponse 1 / 19

PAUL

I am a lawyer and I assert that all the seizure threats sent by mail by bailiffs, at the request of modern service providers (telephony, ADSL, CABLE, etc....) are FAKE!

And this is simply because THESE PROCEEDINGS ARE CARRIED OUT WITHOUT ANY COURT JUDGMENT! So you can sleep easy if you don't pay!

Moreover, these providers know very well that if they brought their dispute before a court, they would lose their case because it is enough for the client to state that the mobile phone, the ADSL modem, the cable, or the decoder were not working or were malfunctioning most of the time for the client to win the case and additionally obtain damages for abusive procedure!

Stop letting yourself be intimidated! The only way to blow up this rotten system to its core would be for consumers to stop being taken for fools and STAND TOGETHER! (for example by abstaining from watching TV for 3 days) But let's not dream! I don’t mean to be harsh, but when we remember who they voted for in the presidential elections, then we can understand that they like to get screwed from all sides!

A word to the wise, goodbye!

vir79 > nounou33140

Hello,

I went to see UFC Que Choisir in my department and everything was settled; they canceled my bill and I haven't heard from them since.

Good luck and don't let yourself be pushed around, especially.

pasc07du35

I canceled my subscription after 10 months of a naked DSL line that was very unreliable (sometimes it works, sometimes it doesn't, especially regarding the phone). After several registered letters asking for explanations, they told me it was my equipment that wasn't working and that I needed to unplug and plug in the Free box 5 times....
I sent my cancellation via registered mail, returned the Free box also via registered mail, and now they are demanding 24 euros through a collection agency. Since I don't want to pay this amount knowing that it was them who caused us frustration with faulty equipment, I wanted your advice on potential bailiffs and the steps to take.
Since then, I switched to Orange and my phone equipment is still the same.... and it's working very well.
Thank you

Réponse 2 / 19

sylvie i

You need to contact the UFC QUE CHOISIR association as quickly as possible; you should have an association in your city. I had serious issues with Free, and it was with the help of the association that my problem was resolved.

Réponse 3 / 19

Jojo

Don't pay anything at all because for it to be seized, the case must be filed in court and in France, judges do not handle cases related to unpaid phone bills since they are not quantifiable or tangible. Sometimes phones malfunction, there's no network, we are not at home for 2 or 3 days, so we don't use the box to watch TV, etc... how can you process a reliable case on an unpredictable service? Even telecom operators know they lose every time in court and they pay the costs, so they don't even take it to court. These operators just exert pressure through a bailiff to try to make people pay. Sleep soundly and don't pay anything at all.

L

I would like to cancel my Freebox line and my mobile rental via Free Mobile by blocking payments with my bank to avoid paying termination fees and non-return of the mobile. Can they take legal action against me? I don't want to return my box or my mobile phone.
The network is terrible and I'm fed up with paying for this service!

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568 > L

Hello to you too....

Yes, they can pursue you as soon as you stop paying and the termination isn't done properly....

They will likely hand over the case to a collection agency that will make your life miserable...

When there is a problem with a line malfunction, there are procedures to demand a service that complies with the contract we have with the ISP... and this doesn't go through refusing to pay, returning the equipment... especially the mobile which is "independent" from the service provided at your place....

Réponse 4 / 19

votre psychiatre Posted messages 1509 Registration date Status Membre Last intervention 259

try to contact the aduf which is the free users association by searching on google you should find their site

bye
--
Freenaute and linux user on mandriva free 2008
long live computing and especially the world of free software!!!!!!!!!!!!!

Réponse 5 / 19

germaindandrel

Following the sending of equipment to Free, they are asking me for 80 euros for a plug that was inside. Long live the thieves at Free.

Réponse 6 / 19

ad91

Thank you for your responses.

Pauline, the main problem is that I don't want to go through the court process...

I checked the ADUF website and then Freeks.
For now, opinions on similar issues suggest that these letters mean nothing, they have no legal value (no acknowledgment of receipt). Their sole purpose is to intimidate.

I would still like someone's opinion on the long term... are there any further follow-ups? Or are they going to move to the "court" stage for 134€?

Thank you.

Réponse 7 / 19

eureka

For my part, I had major issues with Free, but I won't go into details.

I just wanted to let you know that I reported my problems to UFC-Que Choisir, then to the DGCCRF in my region, and that I sent Free photocopies of my letters along with a letter of dissatisfaction (and I am being nice because my letter was really harsh!!!)

Free never responded to me (well, actually yes... once everything was resolved). I received three reminders from a bailiff's office (Effico Soreco); of course, all of this was sent via regular mail.
I never paid attention to those letters since, as explained by another member above, if a bailiff contacts you, they come in person and on the orders of the court.
Since then... it's been 6 months and nothing!
Oh yes, the famous letter from Free telling me that they will restore my line and that they are very concerned about my case!! lol
Since then, I am with another ISP!!!
So, do not pay attention to those bailiff letters. But do send letters to UFC and DGCCRF!!

Thank you, Free.
To whom it may concern...

Réponse 8 / 19

graffx Posted messages 120 Registration date Status Contributeur Last intervention 2 031

What you need to do?

Stop confusing letters from bailiffs and letters from debt collection agencies that pretend to be the justice system but have no power with their intimidation letters to make you pay.

Registered letter requesting to resolve the issue within 7 days, under penalty of legal action.

After 7 days, you will file a complaint.
--
Please click on "Mark as resolved" if your problem is solved!

Réponse 9 / 19

Pauline

Anyway, if they take you to court, you'll win because they're the ones at fault...

Réponse 10 / 19

Beladel

Hello, I have financial problems and I won't be able to pay 290 euros. I will send my equipment with acknowledgment of receipt by registered mail.

Réponse 11 / 19

claude

I CANCELLED my subscription with Free in March 2018, and today withdrawals are still being made from my bank account every month. I have already reported this issue by phone to the relevant service at Free, and they said I would be reimbursed. Today, nothing has been done, and the withdrawals continue. So I would like to resolve this problem quickly; otherwise, I will take legal action against Free. Thank you for contacting me promptly.

Personal data removed by moderation CCM /!\ the forum is public....

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Hello too.....

You are not on Free support, but on the computer help forum of CCM.... Anyway, check with them.... and be careful not to post personal data on a public forum.... (I deleted yours)

Réponse 12 / 19

lola.1786

Okay, but isn't there a way for me to get a refund for my overages and the months when I couldn't access the services?

Réponse 13 / 19

Smackraw25 Posted messages 35 Registration date Status Membre Last intervention 5

Hello,

I will quickly explain my situation

On July 12, I sign up with Free...

On July 16, I receive my box and by August 10, I still don't have internet. After a month and a half of waiting, I decide to cancel my contract to go with a competitor (I got internet within 8 days). Free still withdraws 42 euros, so afterwards, I block the next withdrawal. I sent two cancellation letters and informed them by phone that I was canceling...

Three months later, I receive a letter from them demanding 146 euros, so I write back to Free (Accounting and Cancellations) saying that I owe them nothing since I didn't have internet, and telling them to stop this abuse or I'll take them to court... Then I receive a letter from a bailiff asking me to pay. I'm fed up, I don’t know what to do, and I can't pay what they are asking because I don't owe them anything...

What should I do??? Since I'm with a competitor since August 20, does that show my good faith?

Thank you.

Réponse 14 / 19

JVAL1

Thank you, Sylvie.
That's what I did on October 10, and I have an appointment with them this Thursday, October 23. I'll keep you updated.

Réponse 15 / 19

pascal

Hello, I have the same problem as AD 91, plus an extra letter in my last name. I consider that it is not me. The problem is that I prove my good faith, and neither Free nor the bailiff wants to hear my good faith. They consider that I have to pay, and as a principle, I will not pay because I did not ask for two subscriptions at my address; it was a mistake on their part that they should handle.
I don't know what to do to make them understand reason. I sent two registered letters today and have not received a response...

Who can help me, or if AD 91 has a response to give me, but I don't know how to contact them.

Réponse 16 / 19

Smackraw25 Posted messages 35 Registration date Status Membre Last intervention 5

Thank you, the only hiccup with all their addresses is who exactly I should address it to...

Do you have the address because I've found 4 and I don't know which one is the right one

Thanks again

Smackraw25 Posted messages 35 Registration date Status Membre Last intervention 5

Aide

Réponse 17 / 19

hedi

play dead, it's just to intimidate the conformists lol

Réponse 18 / 19

roro

Hello: in 2014, following my divorce, I requested to change my Free account to my maiden name. They asked me for a bunch of documents, which I sent right away. After a month, they told me that a document was missing, so I sent it, and this went on for 3 months. Letters, endless phone calls. You call, but you never reach the same person, so you have to explain the situation over and over again; then there's poor reception of the image and problems. All this just to say that this operator is not competent. On the phone, they make promises that they don't keep, like giving you a goodwill gesture when it turns out to be nothing. Now I'm with SFR, and I'm very happy, and most importantly, I'm paying less.

Réponse 19 / 19

Sorou

Hello
please tell me how your issue ended, I'm in the same deadlock with Free.

Sorou

I terminated my fiber optic contract with Free on 26/01/2021 with a lease contract justification from Germany that was translated into French at the request of the operator handling my file and promptly added to the dossier, as I was going there for an internship that was canceled due to the pandemic, which served as a compelling reason freeing me from any payment related to my commitment and the termination fees.

Having received a confirmation email of termination without any details regarding the acceptance or refusal of the provided justification, for further clarification on the status of the termination, I contacted your service on 27/01/2021, and the operator assigned to me assured me that the termination of the Freebox contract had been approved and was without fees, a declaration that legally frees me from all charges or fees for the Freebox service.

On 19/02/2021, I received a letter asking me to regularize the payment of the termination bill amounting to €498.90; I immediately blocked the payment and called customer service. I explained the problem to the person who answered my call, and she said she would pass the information on to her supervisor, who would call me back, which never happened. Then she asked me to send a registered letter to the Free subscriber address, which I did, and I then received an email informing me that my request would be processed on 23/02/2021, and I also have the return of the registered letter signed by Free.

I did not hear back from them after that and thought the problem had been resolved, especially since when my internship was canceled, I had to take a new contract with them, believing everything was settled, and also because in my letter, I set a deadline of 12 days, and more than a month has passed without any response.

To my great surprise, I received a letter from a bailiff for an urgent amicable reminder dated 09/04/2021, a letter that I ignored. This is where my dispute with Free currently stands, and I do not know what to do, especially since I cannot pay this bill. What can I do, please?

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568 > Sorou

Hello

Contact the telecommunications mediator

https://www.mediation-telecom.org/

You can also seek help from a consumer association at the same time.

Sorou > Xileh Posted messages 19446 Registration date Status Modérateur Last intervention

Thank you

Please, is it them who solved your problem?
Should I respond to the bailiff?

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568 > Sorou

Personally, I've never had this kind of problem.... my point is just to give you a lead to solve the issue you're facing....

Requesting the official intervention of the mediator is the legal way for this type of procedure and the idea of asking for the support of a consumer association is so they can assist you, particularly in "formalizing" this request....

Sorou > Xileh Posted messages 19446 Registration date Status Modérateur Last intervention

Okay, thank you.

Dispute with FREE: Bailiff letter

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