Bouygues can't unlock my phone????

Hello,
I just unlocked my Bouygues phone via the internet, here's the procedure:

*Go to your Client Space, section "My mobile", "Everything about my mobile"
*Click on "Unlock my mobile/my 3G+ key or my SIM card", then "Unlock my mobile or my 3G+ key"
enter your IMEI code found under the battery and it will give you your unlock code.
I hope it works for you.

Here are the contact details for ARCEP

Regulatory Authority for Electronic Communications and Postal Services
7, Square Max Hymans - 75730 PARIS Cedex 15
Phone: +33 1 40 47 70 00 - Fax: +33 1 40 47 71 98

Hello everyone

I left Bouygues a month ago, without requesting unlocking.

Today it is unlocked!
How, simple and free.

This morning I dialed 1064
at the first question asked by the robot
hash, hash, hash (only 3 times)
to the following
1 (once)
to each question, always respond with 1 only once).

On the second attempt, without encountering the message "too many calls, please repeat your request."

A charming female voice.

Hello, your number for identification!
Madam hello, I just left your Bouygues agency in ....
I made a huge mistake, it seems according to your Bouygues salespeople.
I need to go to Peru soon, so I canceled my subscription where I was happy with you!
Your Bouygues salesperson in my area...... says I should have unlocked my phone beforehand.
I thought, madam, of getting a SIM card there in Peru for cost-saving and resuming a subscription with you when I return in a few months, about a year.
I am retired, and with my small pension, buying a new mobile phone is a real budget and investment.
Madam, it is not good to age, I never thought the phone was locked, you were born with today's new technologies, everything overwhelms me, soon to be 79 years old.
Is there a solution to fix my big mistake causing a cost? And how much?

The Bouygues person replied, we will sort this out, sir, don't worry.
I added a second small layer, "short" at my age madam, we lag behind, you know aging comes with such forgetfulness, one must at least know that.

Sir, what phone model?
Sangsum, yes but what model?
I don't know! If you wrote it next to the SIM card housing okay ..........
Your mobile number................... OK
you're indeed M.............. OK
Do you have your phone near you, yes
remove the Bouygues SIM card
You will follow my instructions.
set the time, go... Dial these numbers... etc

3-5 minutes later, I don't know exactly, this charming lady told me, Sir, it's unlocked, your phone will work for your stay in any other country.
I put the phone's SIM card in my wife's phone! Perfect, it worked...

Am I of advanced age, is Peru a country I have to travel to soon, is it possible not to know the meaning of star?
At one point in the procedure this charming woman asked me to press "star" and I asked her where it was!

Up to you to interpret... age, knowledge, the main thing, the phone is unlocked.

There’s no point in banging my head against the wall anyway, he doesn’t care much. What I’m going to do is write to ARCEP to explain that Bouygues is not respecting the decision 2005-1083 regarding the rights and obligations concerning the operators. (ARCEP: Authority for the regulation of electronic communications and posts.) If everyone does the same, things should change.

Hi everyone!
I posted a message about Bouygues in July, and I see they still haven't made any progress ^^'
Marie and CC, there's really no point in you getting worked up... after 3 attempts to unlock, Bouygues will "block" your phone for good, so you end up paying 200 euros to have it unlocked by the manufacturer!

One piece of advice: buy yourself a new phone and switch operators ;)

Hello everyone. Unfortunately, I believe that unlocking has not gone well for you. For next time, don't forget, you should always unlock your phone with the provider where you purchased your phone BEFORE switching operators.

After trying several times with 1064 with no results, I just called 01 41 90 87 34 and they referred me back to 1064!

Hello,

I changed from Bouygues to SFR, and I've been trying to unlock my phone for 15 days, nothing works.
SFR sends you back to Bouygues. I'm older and also desperate.
New technologies are not for me...
Who can help me???
Thank you

A small stone to the building...

I am an SFR customer. So I have an old phone with them.
I also have a super top-notch phone from my work... but its subscription has ended and it's locked with Bouygues Telecom.

It's a hassle to reach them without a valid number!

As explained in one of the posts (the one by Pierre). I called 1064 (BT customer service) and entered my number three times.... invalid... so they transferred me directly to a human operator in 20 seconds...

I provided the address of the buyer (the company here) and the MEI number. The operator asked me for the phone number..... then he gave me the network unlock code.

Time for the operation: 5 minutes.

So now I have a phone that can be used anywhere.

P.S.: Bouygues is a real maze of operator numbers, a complete mess to confuse you and waste your time.... glad I'm not a customer with them....