orange has cut off my mobicarte number Solved

Question

Hello, why did Orange cut off my Mobicarte number? If I have to call them to ask, it’s going to cost me a fortune in communication! Do I need to buy a new SIM card?

xav · Accepted Answer

I had the same problem, I had this number for 10 years.
I went to an Orange store and made a huge fuss, I mean a real scene, for about an hour, and they finally gave in and returned my prepaid number; it's possible, but they are tough, you have to stick with it.
Good luck and hang in there.

ylOne · Answer

Yeah, I think that if it's cut, we need to buy another one!

morgan · Answer

Since January, I've been on a pay-as-you-go plan and the expiration date is tomorrow, but normally when you top up, the date gets pushed back. However, this time nothing happened. I've topped up 3 or 4 times and it keeps showing the same date and says 'credit exhausted'. But I can still send texts with the credit I've just added! Please respond to me.

xav · Answer

I had the same problem, I had that number for 10 years.
I went to an Orange store and I caused a scene, a real scene, for about an hour, and they finally caved in and gave me back my prepaid number. It's possible, but they're tough, you have to stick with it.
Good luck, and hang in there.

Lionel6O · Answer

The Mobicarte must be recharged with at least €10 once every 6 months to extend the validity period of both the reception and the phone number by 6 months. Otherwise, the number is permanently lost.
There you go ;)

azertyuiop19 · Answer

Hello,
following a (big) mistake, I lost the Orange Mobicarte email address to which you must send a photocopy of your ID to activate the SIM card

my question is therefore: does anyone have the email address??? I know it's something blois-"something"@orange-ftgroup.com and I know you’re going to reply “just call customer service!” but this is really URGENT and I wanted to send it tonight and at this time it's impossible to reach them or “just search online or go to the Orange website” but I can’t find the email in question!

please, I thank you in advance

Missy-s · Answer

Good evening everyone, I had exactly the same problem! I recharged my phone with only 5 euros and Orange cut off my mobicarte number.. I'm sooooo angry!! What should I do now??

Linoatom · Answer

It's useless to recharge 5 euros to postpone the expiration date. You need to recharge a minimum of 10 euros to do that. It's stated. So don't make a scene at Orange.

Jérôme · Answer

A €5 top-up keeps the number active for 1 month. You need to top up €10 for an additional 6 months.  Everything is written here:  http://animation.orange.fr/fis/mobicarte.pdf

anna · Answer

Good evening,
Orange canceled my prepaid number, when I called them, they told me there was nothing they could do. I suggested taking a subscription to recover my number, but no, they don’t want to.
Now it's over with Orange, I’m waiting for my husband's contract to end and he will switch operators.

révolté · Answer

The solution is to boycott these greedy operators; we never think about it as if having a mobile phone is a matter of life and death. We are all mentally ill, with no free will left
all subjected like robots to the dictates of a stupid advertising that tries to make us believe that our happiness and success depend on Orange and the like! Let's wake up before we end up letting our lives and everything that truly matters slip away for the profit of these leeches.

stephy · Answer

My friend forgot to recharge his prepaid phone, so he lost the number. What should we do to be able to reuse the phone?

REGOR · Answer

I make few calls but receive a lot. I still top up €20 to have 2 months of validity, and since I don’t call much, after 2 months I still have €10 to €15 left. To avoid losing this remaining credit, I top up €20 again, and after 2 months I have €30 to €35, then I top up €20 again and I have €45 to €50, and so on until I have more than €150. And since I don’t call much, there’s little chance I’ll use my €150 within 2 months, which I eventually end up losing if I’m not careful about the 2-month deadline to top up. This has already happened to me several times.
So I ended up topping up €5 and eventually got cut off and terminated without notice.
It’s shameful and dishonest on the part of Orange.
As I receive a lot of calls, it puts me in a very awkward situation because my callers don’t know why, and it causes me significant problems.
What’s more serious is that I drove off with 2 recharges of €20 and €25 in my pocket, and when I witnessed a serious accident, I couldn’t call for help because I didn’t know that I had just been cut off that very day despite having 2 recharges in my pocket.
It’s dishonest and very serious not to be notified by SMS.
It’s “authorized scamming.”
Also, I plan to close my Internet and my landline, and there’s no way I’m getting another phone, which is a money pit.
I’m going to save money. I belong to the older generation; I had managed without all this until now, and I was doing just fine. I’m modern, but I don’t want to be scammed by crooks.

retrotemporel · Answer

Indeed, it's a shame: I didn't receive any text messages. Moreover, the contract is available online; it's not clear and isn't given in hard copy on paper. So, in case the user doesn't have internet...
Then, on the recharge ticket for Mobicarte, for example purchased for 10 euros in June 08, it states it expires in June 2010. This is ambiguous: the number or the validation ticket.
It's really a reason to sue these thugs!
But well, between lawyer fees and the little guy against the big guy. In any case, I'm going to pay dear to Virgin Mobile; but what I find especially shameful is losing my number, is there really no way on this Earth to get it back?

Anonyme · Answer

Oulala, there's a bit of bad faith here: Any phone, even without a SIM card inserted, allows you to call emergency services! Telling me that the ticket valid until 2010 is ambiguous is really the best, like you recharge €10 and voilà, you have a number for 2 years!  There are small plans like €5 to €10 per month (not just with Orange) that will give you "security" for your number, and plus, the cost per minute for calls will be cheaper.

Asgard · Answer

They do not reactivate the cards because they don't want to.
I have already worked with other operators in Europe and usually, after a delay of 6 months, a call is enough to reactivate the card within 24 hours.
So Orange and the others are just turning a deaf ear.

As for the credit, in Europe most operators have rates where a simple paid call revalidates the validity period + the credit for 6 months, 1 year, or even 2 years!

Also, still in Europe, if you top up €10 for 15 days and that period expires, most operators do not set the credit to zero; after the deadline, you cannot make calls but the credit remains, you just need to top up again and the previous credit is added to the new one.

There you go, in Europe it works one way, and in France, they had to do it differently, following the PAL, France had to go with SECAM, like in Digital Radio, Europe chooses a standard, France chooses another one.

zako · Answer

I've had an ORANGE mobicarte for 20 years. I recharged it with 5 euros, and now they've cut off my number. This time, I'm going to another operator, faster and cheaper.

irene · Answer

Good evening everyone,So my problem does not come from Orange but from SFR. The card, well, it's been exactly 20 days since the validity date of my SIM card expired, but I still have network access and it displays "F SFR". However, when I try to call my number from another phone, it rings engaged. And when I call 950, they tell me that the validity period of my card was until October 1, 2009, but that I can still check my voicemail. I don't see the point since I remain unreachable. I tried calling 952 to recharge by credit card and they told me that it was impossible, whereas on the SFR website in my personal space, I could see that I could recharge until November 1, 2009. I don't understand anything anymore and it annoys me because I have had this number since 2003. If I go to SFR, can they reactivate it for me?If someone can enlighten me, thank you.

edem · Answer

I bought a 15 euros Orange top-up for unlimited voice, and they scammed me. It's been more than a week since I've been trying to recharge, and they keep telling me TECHNICAL PROBLEM, PLEASE TRY AGAIN LATER. I don't know what to do, and I don't know the customer service number to call them. Please, if someone can help me.

edem · Answer

I bought a €15 Orange top-up for unlimited calls and I've been scammed. It's been over a week since I tried to recharge and they keep telling me TECHNICAL PROBLEM PLEASE TRY LATER. I don't know what to do and I don't know the customer service number to call them. Please, if anyone can help me.

la rose_ · Answer

Good evening everyone, if I terminate my SIM card with Orange, is it possible that Orange will assign my number to another customer after a period not exceeding one year from the termination?

stephelec · Answer

No more number (mobicarte)?
Me neither!

To keep your number for 6 months, you normally have to top up your phone with a mobicarte.
For customers who are not profitable (like me), I top up with €5 mobicartes to receive calls. Without explicitly notifying, Orange, with the €5 mobicarte, the validity duration of the number is only one month instead of 6! Orange changes the "rules of the game" mid-course. The SIM card being blocked, it needs to be changed (thus repurchased). The other operators are hardly more reliable. Who to turn to? Personally, I'm going to visit the Orange store where I bought my phone and request the restoration of my number (it's a legal obligation). The operators do not respect the standards, are breaking the law, establish friendly agreements, and we customers (indispensable in the new information and communication technologies) must endure this hegemony. Perhaps repeated messages to the INC or the DGCCRF in bulk might hope to lead to better freedom of communication.

cgac99 · Answer

Yes, French operators are terrible with prepaid.
In England, it’s enough to receive or make a call to validate all the credit for +365 days.
In Belgium, there are plans that last a year... if you exceed the date, no problem, the credit comes back with the next top-up.
The same goes for Portugal where even better, at Optimus (Orange group), they give you the credit back with the next top-up but also if you let it slide, you have 4 months to recharge; of course, the line remains blocked but the credit stays and the number doesn’t die.
At Vodafone Portugal, a customer can reactivate an expired card up to 6 months and get back the credit that was on it.

So, when a French operator says it’s impossible, it’s just bad faith to force people into plans.

If Free comes along and offers prepaid like in other European countries, we’ll all win!

anticonformiste · Answer

We are cash cows!!! I can't wait for Free to restart the competition. I have Free as my ISP and I won't hesitate to choose them as my mobile operator as well.

cgac99@laposte.net · Answer

When it comes to Free, we'll see, there's no point in saying we will rush for it when we absolutely don't know their offers. And be careful, on the contract, the mobile phones will be at full price without any help from Free... always ready to take the plunge? For an iPhone, N97, etc... it might not really work out. So before claiming that Free will be the supreme operator, it's better to wait and see.

nounou · Answer

I deleted Mobicarte, I found Leclerc mobile which is cheaper, the top-up is valid for a year and more, you call for less, it starts at €0.35 per minute and goes down to €0.10. There is a subscription of €1.50 charged to your card per month. I'm saving money. The service is provided by SFR.

jeromix · Answer

http://www.portableorange.fr is the website to get all the information about issues encountered with prepaid cards.

gOgO · Answer

MAYBE YOU HAVEN'T RECHARGED FOR A LONG TIME, SO NOW YOUR MOBICARTE DOESN'T WORK ANYMORE. IT'S SIMPLE, I RECOMMEND YOU BUY ANOTHER ONE.

halexia · Answer

http://boutique.orange.fr/doc/fis/contrat908.pdf it's all there

jeyjey · Answer

Mes parents n'aiment pas que je reste avec mon copain car ils ne sont pas riches. Ma mère, surtout, est intéressée par l'argent.

tmax93 · Answer

Bonjour, j'ai acheté 15 euros de crédit Orange et j'envoie 2 SMS, et je regarde dans le suivi conso et il me marque "il vous reste 6 euros". Aidez-moi s'il vous plaît.

sami91 · Answer

You’re scaring me here, I have a prepaid card and I don’t want to lose the number right away (you never know...) and the expiration date is quite close. If I top up 10 euros, will my number be valid for another 6 months, or do I need to get 25 euros to be sure?

cador03 · Answer

Hello everyone, I topped up my account with 5 euros and one month later the card was completely deactivated. So I went to Orange to reactivate my SIM card, but they wouldn’t do it. I made a huge scene, but it didn’t help at all, except that they called the police.  Some say it’s possible to reactivate your number, but how?  Please help me, as this is a professional number and I’m going to lose at least 1500 clients and 20,000 euros in revenue. I need to find a solution, thank you in advance.

Ricoco · Answer

The level of French is pathetic.

Kelvin · Answer

There is a solution: GET OUT OF ORANGE (THE BIGGEST SCAMMERS IN TELEPHONY) and go to SFR or Simplicime, cheaper and with fewer scams.

miche · Answer

I look for it every week and my number has been canceled today. 5 euros was enough for me. We have had 3 prepaid cards for 15 years. If they do nothing, I will turn to the competition and the internet as well.

buythismobile · Answer

Hello, can you tell me which prepaid card similar to Mobicarte allows you to receive calls for the longest time without recharging?  And which prepaid card offers the cheapest rates for using 3G INTERNET?   Thank you very much for your help.

JulienBch · Answer

I see some comments badmouthing Orange, but let's clarify that this is not specific to the operator... Proof of that is after not using my line with Prixtel (SFR network) for 3 months, it got canceled... And it's impossible to reactivate with the same number; I have to open a new line.

Mobicarte · Answer

Works at home, doesn't consume there ..... http://rue89.nouvelobs.com/rue89-eco/2013/06/10/baptiste-conseiller-orange-2920-eu-mois-envie-depargner-242357  **************Let those who can understand*******************  PS: SysAdmin Function

Orange has cut off my mobicarte number

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