My PC no longer detects my MP3 player.

Druss Posted messages 42 Status Membre -  
 Cora54 -
Hello everyone!

So, until today, my computer was detecting my mp3 player, but today, I plugged it in and it doesn't recognize it.

I'm using a Creative Zen V Plus. When I plug it in, my computer makes the characteristic sound of a USB drive connecting, then once my player turns on, there are two little sounds, and the computer doesn't detect anything.

So, if anyone has a solution! Thank you! :)
Configuration: Windows XP Firefox 2.0.0.7

14 réponses

Druss Posted messages 42 Status Membre 24
 
Hello! I've tried all the USB ports on my PC and none of them work with my MP3 player. I tried it on another computer, and it detects my MP3! Now, my mouse isn't working on my PC either. Fortunately, my graphics tablet is still working on my PC even though I'm using the same cable with my MP3 and my tablet.

I recently had a serious virus, could it be related? (USB flash drives still work on my PC).

Thank you for your help!
15
stefdu34 Posted messages 82 Status Membre 5
 
Hey,

Yes, the virus may have damaged some files. Click on "start", then "control panel", then "performance and maintenance", then "system", then "hardware", then "device manager".

At this point, you will likely see some yellow "exclamation points".

Click on the one with the yellow point, expanding the tree as much as possible. Right-click on it and choose "uninstall".

Right-click on it again and choose "install", decline the automatic installation and perform a manual installation. Check the box "specify a location" and indicate the directory c:\windows\inf

If that doesn't work, you can also try to do a "system restore" to a date prior to your problems.

If it still doesn't work, you might have to "repair windows" with the installation CD...
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léa > stefdu34 Posted messages 82 Status Membre
 
Thank you!!!
Your advice unlocked my mp3!!!
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jaden > stefdu34 Posted messages 82 Status Membre
 
Thank you for your advice, my friend was able to unlock his mp3 =)
0
Hadi
 
Thank you!!!!!!!!!!!
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keus
 
Thank you very much!!
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Druss Posted messages 42 Status Membre 24
 
I formatted the MP3 from another PC, plugged it back into my PC, and it's still the same thing (feeling stuck...).

And I don't want to format my PC (I don't want to start over, back everything up, reinstall everything ...).

And you don't seem to be saying you're good at PC repair ^^!

So I don't really know what to do :/

So either I keep using another PC to put music on my MP3, which is quite inconvenient. Or I try to repair Windows. To repair Windows, I took a look at the webpage you gave me, and I don't understand much of all those technical terms for me, so in that case, I would need some explanations.

So, what do you think would be the best thing to do?

Oh yes, also on the webpage, they talk about a CD, but I can't quite see which one, it must be my dad who has it if he does.
4
stefdu34 Posted messages 82 Status Membre 5
 
Hello,

try your USB stick on another USB port
try your USB stick on another PC
2
Druss Posted messages 42 Status Membre 24
 
It turns out I don't have any exclamation points in the location you indicated :/

For a system restore, it’s not really a solution that suits me.

So I guess I only have the last solution you gave me, to repair Windows with the installation CD :/

If there are no other solutions, how should I proceed?

Thanks for your help!

Edit: Sorry about the mouse... it was just that I ran out of batteries... so the problem only lies with the mp3, my apologies. But I prefer it this way! So, maybe you have a solution for the mp3?
1
stefdu34 Posted messages 82 Status Membre 5
 
At the same location I indicated, right-click on each USB line (one by one) and each time click on properties, check for each line that everything is "enabled", possibly for testing, but without conviction, uncheck "allow the computer to turn off this device to save power" (in the "power management" tab)

Is your PC a laptop?
Is your OS XP?
0
moh-a Posted messages 1 Status Membre > stefdu34 Posted messages 82 Status Membre
 
Hello; how can I activate the USB ports since some of them are not enabled




can you help me I have XP Professional thank you
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Nat > stefdu34 Posted messages 82 Status Membre
 
According to the advice you gave to the previous user, I checked the yellow question marks, then checked the peripherals and validated the "enabled" mode... still nothing..
In the device manager, the PC does not detect the MP3 player. In fact, there is a sound when physically plugged in, but nothing appears in the manager.
0
Druss Posted messages 42 Status Membre 24
 
Hello!

The link for the first driver worked last time, so I had a chance to try it (it didn't work).

The next two links bring me to the same driver in the end, and it doesn't work. However, the second link, before making me download the same driver as the third link (I hope you understand ^^), says it detects the drive.

Otherwise, I think there might be an application blocking the drive; is that possible? Recently, I installed Norton 360, could it be blocking a drive?

Thanks for your help.
1
stefdu34 Posted messages 82 Status Membre 5
 
Hello,

I feel like it's more Windows that's damaged, but anything's possible, maybe a conflict with Norton?

Personally, after going around in circles, I would opt for the big remedies: a good formatting for a clean reinstall.
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Druss Posted messages 42 Status Membre 24
 
Heu ... a formatting? Are you talking about formatting the mp3 or the PC :/ I don't think formatting the PC is a solution! First of all, I don't know how to do it ^^. Is there another way to repair Windows? (other than all this hassle ... after viruses, problems everywhere -_-").
1
stefdu34 Posted messages 82 Status Membre 5
 
yes yes I'm talking about PC formatting. However, formatting the mp3 might work too. Format it from another PC and even use the creative tool for that.
The problem is that once Windows is damaged, it's almost impossible to repair it without the installation CD. Besides, it's honestly not the best solution; it's better to format everything.

To only repair it (be careful, it's better to back up the important documents just in case):

http://www.informatruc.com/reparer-windows-xp/
0
miniii
 
Thank you stefdu34 thanks to you I was able to detect my mp3
=D
1
mestapha
 
Hello everyone

I bought an MP3 player, then I plugged it into my PC with 256MB RAM and loaded it with 30 songs. I disconnected my MP3 player and turned it on. It only plays 8 songs; for songs 9 to 30, it displays (folder error). I connected it back to a PC, and it shows only 13 songs. After a day, it turns on by itself without me touching the power button. Then I plugged it back into my PC, reloaded songs, disconnected it, and tried to connect it again to the same USB port, but the PC writes (device not recognized). I changed the USB port, and it connected normally, but when I disconnected and reconnected it to the same port (device not recognized). I have 7 USB ports, and I tried them all with the same problem (connected and disconnected)

Note: when I turn it on, if I touch the USB of the MP3, it turns on

Please read and help me, please, please, please

Info:
MP3: Sony digital MP3 player 128 MB
1
tymarco Posted messages 24 Status Membre 1
 
J'ai formaté un lecteur MP3 pour voir, puisqu'il me le demande automatiquement et ensuite baaa....... ça fonctionne !!!! Je ne comprends pas !! Est-ce que c'est possible qu'en supprimant un virus, cela ait pu détériorer ou modifier les fonctions pour les périphériques ?
1
untenshu
 
Hello.

Download and run MBAM
https://www.commentcamarche.net/telecharger/securite/14361-malwarebytes-anti-malware/

If after the scan the problem is still not resolved, you can reinstall XP over itself without losing your data by doing the following:

1) Insert the Windows XP CD into the CD-ROM drive and restart the computer.

2) Set the BIOS to boot the computer from the CD-ROM (this is generally the default setting).

To enter the BIOS, you usually need to press the Delete or F2 key at the very beginning of the PC startup.
If you see a Boot menu, select it and place the CD/DVD-ROM drive as the first option.
Otherwise, you will need to search through the different BIOS menus for the First Boot Device line and assign it to the CD/DVD-ROM drive.
Once the changes are made, don't forget to save them (usually F10).

3) At the prompt Press any key to boot from CD-ROM, hit any key on the keyboard.
The necessary installation files will begin to load.

4) Then comes the Welcome screen.

You are presented with two options: Press the ENTER key to continue the installation or the R key to repair.

Choose to continue the installation by pressing ENTER since we will reinstall Windows over itself.

5) The End User License Agreement appears. Accept it by pressing F8.

6) The program then searches for all existing Windows XP installations on your hard drive and displays them.
Your failing installation should be among them.
Select it using the up and down arrow keys, then press the R key.

7) The system files are copied to your hard drive.

8) The PC restarts.

At the prompt Press any key to boot from CD-ROM, do not touch anything and let it boot from the hard drive.

9) The installation continues.

10) The program asks you to confirm the Regional and Language Options.

11) Then, you need to enter your Windows XP product key.

12) The installation continues until the PC restarts.

13) At this point, you should have a functioning Windows while retaining your personal files.

Note: Don't forget to reactivate your XP installation with Microsoft, run a Windows Update to apply any missing security patches, and update your antivirus.

Best regards.
1
Druss Posted messages 42 Status Membre 24
 
Everything was checked. I unchecked "Allow the computer to turn off this device to save power," but it didn't change anything :/

Yes, my PC is a laptop running XP.
0
stefdu34 Posted messages 82 Status Membre 5
 
Is your MP3 player at least showing up in "Device Manager / Disk Drives"?

Try installing the drivers for your "Creative Zen V Plus" to see if your PC detects it afterwards. To download:

http://ftpclubic7.clubic.com/...
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Druss Posted messages 42 Status Membre 24
 
No, my mp3 doesn't show up in "device manager / disk drive". And it doesn't seem to work with my driver :/
0
stefdu34 Posted messages 82 Status Membre 5
 
Raaaaaaa the link....... It was working when I was logged in as a "guest" on the site :(

Check this page on the official site to download the appropriate driver:

https://fr.creative.com/

Moreover, on the page below, a tool is offered for recovering Creative mp3 players, tested... :

https://fr.creative.com/
0
heliogabalus22 Posted messages 12 Status Membre
 
Maybe I'm a little late.
But your computer may have lost the driver for your mp3, try this it could be
https://driverwhiz.com/pilotes-fr?brand=Creative&logo=Creative&subid=1001-e1-fr-10000004775&gclid=CIWM0ZLry6YCFdERfAodcjTrMw
and worst case, can't you use it as a USB drive?
0
may
 
So I had the same problem and here’s how I managed to solve it:
I unplugged all my USB ports except for the MP3 in question
I went to My Computer, right-clicked on "devices using removable storage," "properties," "device manager," "mobile device," and there you should see the device which is the USB key, right-click on it "update drivers"
There you go, after that it worked for me and I hope it works for you too
Good luck
0
Cora54
 
Good evening
I have a problem, I had to switch to Linux and it doesn't detect my MP4, but I don't understand why because it works for other people, could you please help me, thank you in advance.
0