Incredimail ; impossible d'envoyer des erreurs.... Solved

Question

Hello,
my email sending was working until yesterday, impossible today here's the detected error
500 5.5.2 BAD CHARS IN COMMAND
I BEG YOU HELP HELP
I'LL BE BACK THIS EVENING PLEASE RESPOND TO ME
THANK YOU THANK YOU THANK YOU

Configuration: Windows Vista Internet Explorer 7.0

cmonpseudoamoa · Answer

Hello

This error code corresponds to a syntax error or an unrecognized command.

Make sure to check your email settings:

POP server (e.g., pop.laposte.net) ---- for receiving
SMTP server (e.g., smtp.laposte.net) ----- for sending

Port numbers: POP -- port 110 (default)
SMTP -- port 25 (default)

Your credentials provided by your email provider, your password.

You can check and send your emails via your provider's webmail interface (not knowing it, I can't tell you more)

BEBOU · Answer

Thank you, thank you for listening to me

I can't look at anything this noon, no time, back to work
I will look tonight, I am on aol, but I want to stay on incredimail
it’s very fun and nice, I haven’t changed anything so far, here’s what I’m currently on

INCOMING MAIL SERVER: imap.aol.com
OUTGOING MAIL SERVER: smtp.neuf.fr

OUTGOING SMTP MAIL: 25
INCOMING MESSAGE IMAP: 143

there you go, don’t leave me snif snif
I hope it works, see you tonight
not before 9 PM THANK YOU THANK YOU THANK YOU

cmonpseudoamoa · Answer

What is your internet service provider?  If it’s AOL, use their SMTP server: smtp.fr.aol.com port 25  By entering your AOL credentials  And maybe see you tonight.

BEBOU · Answer

GOOD EVENING

IT'S NOT WORKING, I'M DESPERATE......
SUPER SAD
HELP ME, PLEASE BE VERY SPECIFIC, I'M A GIRL, YOU KNOW, THE TYPE AND A BLONDE ON TOP OF THAT

FOR EXAMPLE, YOU SEE, I'M GOING TO: TOOLS THEN
ACCOUNT THEN
PROPERTIES AND WHAT DO I DO NEXT???????

HELP ME HELP HELPHELP

cmonpseudoamoa · Answer

Hello

I'm trying to summarize the situation to clearly understand the problem:

-your email software is Incredimail
-your email address is an AOL address
-your Internet service provider is Neuf ??

your AOL email is IMAP type: to keep it simple, your emails and email folders are on AOL's server (smtp.fr.aol.com) and they load into your mailer when you open it and you are connected to the Internet.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------
To access your account settings:
tools --> accounts --> properties

1st option: we stick with the Neuf server

Tab "servers" --> at the bottom outgoing mail server--> check "my server requires authentication" --> click on "more settings"
check "log on using" and enter the identifiers and password of Neuf and OK

Go to the "advanced" tab and click on "default settings" (you'll see ports 143 and 25)

2nd option: we switch to the AOL server

In "server information" replace the outgoing server name with: smtp.fr.aol.com

Then check "my server requires authentication" --> more settings --> check "use same settings as ..... " and then OK

Go to the "advanced" tab and click on "default settings" (you'll see ports 143 and 25)

------------------------------------------------------------------------------------------------------------------------------------------------------------------
I hope I was precise enough in my explanations, and I based myself on the fact that there are no problems with the servers.
(I tested access to both servers on port 25 without any problems ....)
Once all this is done, things will become clearer.

Keep me posted ...

-----------------------------------------------------------------------------------------------------------------------------------------------------------------
And I dare say, forgive my boldness, that being blonde is not a disadvantage in my eyes, but I'm not talking about computing here .......

bebou · Answer

cmonpseudoamoa I can't take it anymore, I've restarted my emails twice  I've been at it for 2 hours, I DON'T UNDERSTAND   Are you receiving it or not?

bebou · Answer

SORRY, I will start again tomorrow  I'm disappointed, I had spent a lot of time   I'll see you tomorrow if you don't mind... _______________________________   Your boldness is forgiven, have a good evening  See you very soon

bebou · Answer

HELLO,

I hope this email goes through!!!!!!

YES email software INCREDIMAIL
YES email address AOL
YES my ISP is NEUF
______________________________that's all good
NOW I WILL GO THROUGH WITH YOU SECTION BY SECTION AND LINE BY LINE
IF YOU DON'T MIND
__________________________________________________________________

TOOLS--------ACCOUNTS-------- OK
ACCOUNTS: AOL (default)
EMAIL ADDRESS: XXXXX@aol.com
_______________________________________ LET ME KNOW IF IT'S GOOD OR NOT

PROPERTIES--------

Account name:----------------- AOL
Display name:-----------------GEGE
Email address:--------------------XXXXX@aol.com
________________________________________________________
I’m sending you this first part
I’ll send the rest later
I’m too afraid it won’t go through like last night
_____________________________________
SEE YOU SOON

cmonpseudoamoa · Answer

Hello Bedou  For now everything is perfect, but the most important is yet to come....  My responses won't always be instantaneous, I'm at work....  See you later

cmonpseudoamoa · Answer

A very important clarification: I told you to use port 25 for your outgoing server, here’s what I saw on the AOL site  outgoing server: smtp.aol.com ------------------: port 587

bebou · Answer

OK IT WORKS I'M CONTINUING

Then I click on SERVER

Server information
Incoming mail server:--------------------IMAP.fr.aol.com
Outgoing mail server:------------------- SMTP.fr.aol.com

INCOMING MAIL SERVER

Screen Name:---------------------(what's before @) e.g. bebou@aol.com----- I put: bebou let me know if that's okay or not
Password:--------------------xxxxxx is this my password to open mail?
is this my computer login password?
what is it??? ANYWAY TELL ME I DON'T KNOW
In any case I haven't touched it...........I promise but I would like to know and understand!!!!!!

INCOMING MAIL SERVER

My server asks me for authentication -------------------I CHECK

And I click on:

More settings-----------------------OK
__________________________________________________________

We arrive here

Login information for the server SMTP.fr.aol.com
I can check either:

Use the same settings as my outgoing mail
or check:

Connect using: (tell me exactly what to check!!!! I don't know!!)

Username: I DON'T KNOW
Password: I DON'T KNOW (the same as above? which one? A NEW ONE??? TELL ME TELL ME....

Can you hold on? IT'S HORRIBLE I AM REALLY SORRY FOR BEING SO CLUELESS
I'M SENDING THIS FIRST

WAIT FOR THE REST Please
go prepare a bit for me and come back
I haven't finished
see you soon

cmonpseudoamoa · Answer

The username and password are those provided by AOL

We are arriving here

Opening information for the SMTP server smtp.fr.aol.com
I can check either:

Use the same settings as my outgoing mail (I correct myself, it's probably "incoming" that is written --> yes that's right

or check:

Connect using: (please tell me exactly what to check!!!! I don't know!!)

Username: I DON'T KNOW
Password: I DON'T KNOW (the same as above? which one? a NEW ONE??? TELL ME TELL ME... --> You don't have to worry about that, it will use what you entered for incoming mail

A very important clarification: I told you to use port 25 for your outgoing server, here’s what I saw on the AOL site

Outgoing server: smtp.aol.com
------------------: port 587

bebou · Answer

I will try to finish but I have to leave for work in 20 minutes

WELL, THE NEXT PART;;;;;

GO AHEAD
___________________________________________________
SERVER PORTS NUMBERS

Outgoing mail SMTP: 25
Incoming message IMAP: 143

If I type default usage, 25 is replaced by 587
143 does not change

THEN THERE'S A FOLDER THAT HAS NOT BEEN TOUCHED, I DON'T KNOW LIKE USUAL

So can you tell me exactly section by section line by line
what to write because I think I've mixed everything up, we need to start over
I'm truly a disaster, but I don't know why I have confidence
and I feel that we will succeed, I think you understood that it was very difficult
for me..... A REAL GIRL, YOU KNOW

HURRY, I'M LEAVING, TAKE YOUR TIME, I WON'T BE HERE during the day
probably tonight, I'm eager to test everything you will tell me

HAVE A GREAT DAY AND THANK YOU THANK YOU AGAIN

BEBOU

cmonpseudoamoa · Answer

Let's start over from the beginning:

In Incredimail: tools --> accounts

In the email account window:

You should have a line with ACCOUNTS: AOL (default)
EMAIL ADDRESS: XXXXX@aol.com

Click on "properties"

A new window opens "AOL properties"

tab "general":

Account name: AOL
display name: bedou (doesn't matter)
Email address: xxxxx@aol.com
----------------------------------------
step 1

tab "Servers"

server information

incoming mail server: imap.aol.com
outgoing mail server: smtp.aol.com

incoming mail server

screen Name: identifier given by AOL (since you are receiving emails correctly, leave it as it is)
Password: the password (since you are receiving emails correctly, leave it as it is)

check if you wish "remember the password"

do not check "connect using a secure password"

Outgoing mail server

check "my server requires authentication"

then click on "more settings"
check: "use the same settings as my incoming mail server"
OK
------------------------------------
step 2

Tab "Advanced"

outgoing mail --> 587 (it should have set itself by default)
do not check "this server requires a secure connection (ssl)"

incoming mail --> 143 (it should have set itself by default)
do not check "this server requires a secure connection (ssl)"

Delivery:
it's up to you, it does not influence receiving or sending
OK
----------------------------------------------------

If it still doesn't work:

redo the steps replacing "smtp.aol.com" with "smtp.fr.aol.com"

If it still doesn't work:

step 2: outgoing mail --> 587 (it should have set itself by default)
check "this server requires a secure connection (ssl)"

If it still doesn't work:

step 1: reset "smtp.aol.com"

step 2: outgoing mail --> 587 (it should have set itself by default)
check "this server requires a secure connection (ssl)"

I won't be here tonight nor this weekend, except maybe Saturday morning.
Good luck

bebou · Answer

GOOD EVENING,

YOU WERE SUPER ACCURATE, EXACTLY AS I WANTED.......

THANK YOU, THANK YOU......BUT I TRIED ALL THE FORMULAS YOU GAVE ME

AND IT'S NOT WORKING.......

SO WHAT TO DO, SOME TELL ME I NEED TO UNINSTALL INCREDIMAIL
AND REINSTALL IT. WHAT DO YOU THINK?

AND HOW TO UNINSTALL?
IF I HAVE TO DO THIS
PLEASE TELL ME, WITH AS MUCH PRECISION AS POSSIBLE HOW TO DO IT,

THANK YOU AGAIN
HAVE A GREAT EVENING
SEE YOU TOMORROW MAYBE

BEBOU, NOT BEDOU

Ghervé · Answer

Hello,

I've been using Incredimail since yesterday, but I can't send any emails. Receiving emails works fine.

Here's the error message I get every time I try to send an email:
500 5.5.2 bad chars in command

My ISP is NEUF, and my email is of the type cegetel.net
server data identical to Outlook (which works for sending and receiving)
pop.neuf.fr
smtp.neuf.fr

DOES ANYONE HAVE A SOLUTION TO MY PROBLEM OR AM I GOING TO HAVE TO GO BACK TO OUTLOOK???

Thanks in advance for your help.
Ghervé

phenix2 · Answer

I have the same problem with Orange since 06/08 !! I reinstalled it but nothing works, 4 Orange accounts are not working anymore !!  With Windows Mail everything is fine !! Ugh

sanglier · Answer

Hi, I have the same problem with Orange since I downloaded the new IncrediMail.

Frania · Answer

same problem since 08/06 and I'm with Orange... so it’s coming from them!!!!

yorkie-joe · Answer

Me too, what to do!!!!

vient d'encredail 2 mais que faire? · Answer

I have tried everything and haven't found a solution everything is well configured I think it comes from Incredimail2 but what to do?

vient d'encredail 2 mais que faire? · Answer

the problem is now solved thanks to the modification of the computer naming parameters
Computer
system parameter
change the computer name
Rename your computer without accents, without ç, without symbols
no explanation but it's finally working again!

gerard1945 · Answer

you need to start the computer system properties you search for the username and click modify you need to change the name click modify ok the new name is there  you restart and you're done

maryline358 · Answer

I HAVE THE SAME PROBLEM I CAN RECEIVE BUT NO LONGER SEND.

valpou · Answer

It’s enough to change the email account in the tool, email account, and it works perfectly. I switched from Orange to Gmail and it’s flawless; no more issues sending with IncrediMail.

valpou · Answer

You just need to change your email account in the tool, email account, add it and it works like a charm. Stop complicating your life with all the nonsense mentioned in the comments.

luckyone · Answer

I've changed andré-ordi to andre-ordi and it's fine.

Incredimail ; impossible d'envoyer des erreurs....

27 answers

Horizontal lines on samsung q90r tv

Update with windows update (issue)

Allow website on kaspersky

Victim of a bank hacking

Bios update for ms-b9241 motherboard

Suspected virus

Add google calendar appointment by voice

Reversing at the toll booth: 4 points lost and €135 fine

Saracroche: the effective french app against phone spam

Sound is blocked! how to fix it?