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Unable to use HP DeskJet 4100 correctly

chrisval50 Posted messages 5 Registration date   Status Member Last intervention   -  
epango Posted messages 36739 Registration date   Status Member Last intervention   -
Hello,

I have an HP 4100 installed for two years via Wi-Fi.

For some time, the printer’s scanner was slow.

Since yesterday, it no longer works when using the suite.

I uninstalled the software and reinstalled it wired, and, if the hardware is detected, the software doesn’t finish and can’t find the suite of software.

Additionally, printing only works over Wi-Fi...

Right now I have no scan and I don’t know what to do.

Thanks in advance.

Windows 11 and Vivaldi

3 answers

  1.
    SATS_fr Posted messages 4857 Registration date   Status Member Last intervention   786
     

    Hello.

    Fully uninstall the printer software (preferably with Revo Uninstaller). Re-download the drivers and apps for this printer and reinstall what you need.

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  2. chrisval50 Posted messages 5 Registration date   Status Member Last intervention  
     

    I did that, but it doesn’t work...

    plus, impossible to find the right sequence to scan!

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    1. SATS_fr Posted messages 4857 Registration date   Status Member Last intervention   786
       

      Try NAPS2; it is compatible with many scanners.

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  3. epango Posted messages 36739 Registration date   Status Member Last intervention   Ambassador 4 271
     

    Hi,

    Do you have the HP Smart app on your PC and an HP account?

    I assume this is an HP DeskJet Plus 4100 model.

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