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Wi-Fi password problem

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Melissa31100 Posted messages 6 Registration date   Status Member Last intervention   -  
JY29200 Posted messages 256 Registration date   Status Member Last intervention   -

Hello,

I have tried several times to log in with my password on my box but it doesn’t work. The problem isn’t the Wi-Fi because my phone and tablet connect correctly. I also called Bouygues who told me that the problem came from the computer. Could you please help me?

Thank you in advance


5 answers

  1.
    JY29200 Posted messages 256 Registration date   Status Member Last intervention   7
     

    Hello Melissa31100

    And if you shared the model of the computer .........

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    1. Melissa31100 Posted messages 6 Registration date   Status Member Last intervention   2
       

      Oh yes, forgive me. The model is Aspire A315-24P.

      Thanks in advance.

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  2. JY29200 Posted messages 256 Registration date   Status Member Last intervention   7
     

    Re

    It should connect without any trouble.

    Has it logged into another box?

    If yes, you need to remove that old connection:

    To remove an old Wi‑Fi connection saved on an Aspire A315-24P (on Windows), here is how to proceed:

    Via Windows Settings

    1. Open the Wi‑Fi settings:

      • Press Win + I to open Settings.
      • Go to Network & Internet > Wi‑Fi.
      • Click on Manage known networks.

    2. Delete the connection:

      • From the list of saved Wi‑Fi networks, select the one to delete.
      • Click on Forget.
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  3. Melissa31100 Posted messages 6 Registration date   Status Member Last intervention   2
     

    Thank you for your reply. I haven't been connected to another box for a long time, and it still doesn't work... Thanks a lot in advance

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  4. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     

    hi

    just because you haven’t been connected to another box in a while doesn’t mean the last connection isn’t recorded!

    look and execute the manipulation of JY29200 in this message click here

    when that’s done, see if you can connect to your box (via the Wi-Fi key or the WPS button)

    @+

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    1. Melissa31100 Posted messages 6 Registration date   Status Member Last intervention   2
       

      It worked, thank you very much. Have a good evening.

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      1. JY29200 Posted messages 256 Registration date   Status Member Last intervention   7 > Melissa31100 Posted messages 6 Registration date   Status Member Last intervention  
         

        Thank you for the reply.

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  6. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     

    re

    you’re welcome, and have a good evening to you as well :)

    PS: in case of issues, here is the driver download page for your PC click here

    @+

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