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Wi-Fi password problem

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Melissa31100 -  

Hello,

I have tried several times to log in with my password on my box but it doesn’t work. The problem isn’t the Wi-Fi because my phone and tablet connect correctly. I also called Bouygues who told me that the problem came from the computer. Could you please help me?

Thank you in advance


5 answers

  1.  JY29200

    Hello Melissa31100

    And if you shared the model of the computer .........

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    1. Melissa31100 Author

      Oh yes, forgive me. The model is Aspire A315-24P.

      Thanks in advance.

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  2. JY29200

    Re

    It should connect without any trouble.

    Has it logged into another box?

    If yes, you need to remove that old connection:

    To remove an old Wi‑Fi connection saved on an Aspire A315-24P (on Windows), here is how to proceed:

    Via Windows Settings

    1. Open the Wi‑Fi settings:

      • Press Win + I to open Settings.
      • Go to Network & Internet > Wi‑Fi.
      • Click on Manage known networks.

    2. Delete the connection:

      • From the list of saved Wi‑Fi networks, select the one to delete.
      • Click on Forget.
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    1. Melissa31100 Author

      Thank you for your reply. I haven't been connected to another box for a long time, and it still doesn't work... Thanks a lot in advance

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      1. billmaxime

        hi

        just because you haven’t been connected to another box in a while doesn’t mean the last connection isn’t recorded!

        look and execute the manipulation of JY29200 in this message click here

        when that’s done, see if you can connect to your box (via the Wi-Fi key or the WPS button)

        @+

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        1. Melissa31100 Author

          It worked, thank you very much. Have a good evening.

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      3. billmaxime

        re

        you’re welcome, and have a good evening to you as well :)

        PS: in case of issues, here is the driver download page for your PC click here

        @+

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