View original (French)

No internet connection

Solved
PUIREUX Posted messages 13 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -

Hello,

Here's my problem: I turn on my computer in the morning, everything works fine. I leave for other activities and when I come back, there's no more network on my ASUS desktop computer.

I have to restart to access the internet!!!

What should I do? Please help me.

Best regards,

PUIREUX


16 answers

  1.
    regcal Posted messages 13011 Registration date   Status Contributor Last intervention   4 658
     

    Hello,

    have you done all the security updates? Can you check if the network card driver is up to date?

    wifi or Lan?

    windows 10, 11?

    0
  2. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
     

    Thank you very much for your response

    Yes, it seems that all security updates have been made

    I am connected to a Windows 10 network

    How can I make sure, please?

    0
    1. regcal Posted messages 13011 Registration date   Status Contributor Last intervention   4 658
       

      wifi or cable connection?

      Additionally, check if the Wake On LAN feature might be causing interference with your network.

      To disable Wake on LAN (WOL) on Windows 10, you can follow these steps:

      1. Open the Device Manager on Windows by pressing Windows + R, then type hdwwiz.cpl and press Enter.

      2. In the Device Manager, find your network adapter and click on it to open its properties.

      3. In the network adapter properties, look for the "Power Management" tab. If this tab is not present, you may try updating your network adapter drivers.

      4. In the "Power Management" tab, uncheck the box "Allow this device to wake the computer" to disable WOL.

      It is also possible to disable WOL via your computer's BIOS. Make sure this option is disabled in the BIOS to avoid any unexpected reconfiguration.

      Furthermore, you can disable hybrid shutdown (also known as fast startup) which is associated with S4 state, where WOL is not supported. To do this, go to the Control Panel, open the "Power Options" item, select the link "Choose what the power buttons do", and then uncheck the box "Turn on fast startup (recommended)".

      0
  3. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
     

    Hello, I can't find the "Power Management" tab

    Thank you for your suggestions

    Best regards

    0
    1. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
       

      Hello, no one to help me...

      Happy Easter Sunday

      Best regards

      PUIREUX

      0
      1. MPMP10 Posted messages 47375 Registration date   Status Member Last intervention   18 987 > PUIREUX Posted messages 13 Registration date   Status Member Last intervention  
         

        Hello everyone,

        While waiting for @regcal to get back to you, you should answer the question he asked you. Regarding your internet connection, are you using an RJ45 (8P8C) cable (directly from the PC to the box with a cable…) or is it through Wi-Fi?

         I cannot find the "Power Management" tab.

        Change the power mode on Windows [11, 10] – Le Crabe Info

        5 ways to open the power options in Windows 10/11 - malekal.com

         Shut down, sleep, hibernate, or change the power management mode in Windows 11 and Windows 10 | Dell France

        [Windows 11/10] Troubleshooting - Wireless network issues (Wi-Fi) | Official Support | ASUS France

        [Windows 11/10] Troubleshooting - Wired network issues (Ethernet) for the computer | Official Support | ASUS France

        1
  4. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
     

    Hello, I am directly connected via a cable from my tower to my PC

    Thank you very much, best regards

    PUIREUX

    0
  6. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Hello @PUIREUX StatusMember

    Windows + R
    Type --> devmgmt.msc and OK.

    Go to network adapters
    Right-click on the network adapter
    Uninstall
    Check --> Attempt to remove the driver for this device
    Uninstall

    --------------------------------------------------------------------------------------------------------------

    Click on --> Action
    Scan for hardware changes.

    0
  8. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
     

    Hello Regcal, thank you very much for your explanations, I just did all the manipulations and restarted my PC

    I will check if everything is OK, if the problem persists I will get back to you

    Have a nice day

    Best regards

    PUIREUX

    0
  9. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
     

    Hello Regcal, I followed your advice but unfortunately I am still at a standstill!!! No improvement... my PC does not recover internet after a shutdown

    Do you have any other suggestions please

    Have a nice Sunday

    Best regards

    PUIREUX

    0
  10. SerpentNoble53 Posted messages 15 Registration date   Status Member Last intervention   3
     

    Too bad it hasn't worked yet... Maybe try disabling the network card's sleep mode and manually setting an IP address, that can sometimes solve this kind of issue. Good luck

    0
  11. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    @PUIREUX StatusMember

    Have you tried the suggestion at --> message 9?

    -----------------------------------------------------------------------------------------------------------------

    What is the current date and version of the driver?
    Sample image:

    -------------------------------------------------------------------------------------------------------------

    Also, provide the hardware identification number of the network card:
    Go to Network adapters
    Right-click on the network card
    Properties
    Tab Details
    In Property, select --> Hardware IDs
    Post this number in your next message.
    Sample image:

    0
  12. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
     

    Hello, I can't manage to do your manipulations!!!

    Recurring problem, always have to restart my computer after sleep mode.

    Thank you

    0
  13. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
      I can't seem to perform your actions

    What actions?

    Example images:

    1- Right-click on the network adapter
    2- Uninstall

    -------------------------------------------------------------------------------------------------------------

    3- Check --> Attempt to remove the driver for this device
    4- Uninstall

    --------------------------------------------------------------------------------------------------------------

    5- Click on --> Action
    6- Scan for hardware changes.

    0
  14. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
     

    Hello, I just repeated this action

    After searching for the changes in the material, what happens now?? For me, nothing... what should I do now?

    Thank you and have a nice day

    Sincerely

    PUIREUX

    0
  15. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    @PUIREUX StatusMember

    Restart the PC.

    Check if the ethernet is working.

    ------------------------------------------------------------------------------------------------------------

    What is the date and version of the driver currently?
    Go to network adapters
    Right-click on the ethernet adapter
    Properties
    Driver tab

    Example image:

    -------------------------------------------------------------------------------------------------------------

    What is the model number of the Asus?

    Windows + R
    Type --> msinfo32.exe and hit OK
    Look in Manufacturer and Model

    Example image:


    0
  16. PUIREUX Posted messages 13 Registration date   Status Member Last intervention   172
     

    Aspire X3990

    Acer

    0
  17. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    You mention --> desktop computer ASUS

    Afterwards --> Acer Aspire X3990

    So, which one is it?

    ---------------------------------------------------------------------------------------------------------------

    You haven't answered this --> Currently, what is the date and the version of the driver?

    Is the network card a --> Intel(R) 82579V...??

    Also, go to network adapters
    Right-click on the network card
    Properties
    Details tab
    In Property, select --> Hardware Ids
    Post this number in your next message.
    Image for reference:

    0