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Bose Acoustimass 300 subwoofer won’t connect anymore

Iceman23061 Posted messages 1 Registration date   Status Member Last intervention   -  
MPMP10 Posted messages 47340 Registration date   Status Member Last intervention   -
Hello everyone,

Thanks for the how-it-works for the acceptance!!

For several days my subwoofer disconnects from my soundbar. Today it no longer connects at all; the status light behind the subwoofer alternates orange, then white and red.

I’ve tried all the methods recommended by Bose but nothing works... even plugging a cable directly into the subwoofer.

I’ve read several articles on this site; they talk about a faulty diode. Personally I don’t know much about it.

Could you please help me?

Thank you very much!!!

1 answer

  1.
    MPMP10 Posted messages 47340 Registration date   Status Member Last intervention   18 958
     

    Hello,

    If it is a defective electronic component, it is difficult to provide an exact answer about the nature of the problem remotely via a forum, see with an authorized repairer for a quote beforehand.

    Restore factory settings.

    https://support.bose.com/s/article/resetting-your-soundtouch-300?language=fr_CA

    https://support.bose.com/guided-troubleshooting-2?stepName=serialnumber&language=fr_CA

    https://support.bose.ca/s/guided-trouble-shooter-splash-page?language=fr_CA

    https://support.bose.com/s/get-help-landing-page?language=fr_CA

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