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No longer able to access my Outlook accounts

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andre421 Posted messages 8 Registration date   Status Membre Last intervention   -  
MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   -

Hello,

On my PC, I can no longer access my email accounts.

I tried to follow their procedure by uninstalling the Outlook version and then re-downloading one from the Microsoft Store, but nothing works!!!


6 réponses

Réponse 1 / 6
MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

Hello,

It seems that this is caused by an issue on Microsoft’s servers, in this context there is nothing you can do, you will have to wait for Microsoft to fix this problem on their own servers.

https://www.totalbug.com/outlook/

https://downdetector.fr/statut/outlook/
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Réponse 2 / 6
andre421 Posted messages 8 Registration date   Status Membre Last intervention  
 

Thank you for this clarification, but what is surprising is that I can access Outlook on my Android phone...
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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

You're welcome.

In this field, it's possible that an error only affects certain types of devices and not systematically all types of devices.

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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

Check by disabling the extensions in your browser and by clearing the cache as well.

https://kinsta.com/fr/blog/comment-effacer-cache-navigateur/

If you are using a VPN, check by disabling it (same for the proxy...).

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Réponse 3 / 6
andre421 Posted messages 8 Registration date   Status Membre Last intervention  
 

what's annoying is that apparently you can't contact an "Outlook" hotline, at least I haven't found anything like that.. but well, I'm old and not skilled..
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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

The hotline will tell you the same thing, that you need to be patient if it's a server issue.

Have you tried using another browser?

https://support.microsoft.com/fr-fr/contactus

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andre421 Posted messages 8 Registration date   Status Membre Last intervention   > MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention  
 

yes, I tried with Vivaldi... same...

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Réponse 4 / 6
andre421 Posted messages 8 Registration date   Status Membre Last intervention  
 

I completely cleared the cache
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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

OK and so?

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andre421 Posted messages 8 Registration date   Status Membre Last intervention   > MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention  
 

I'm going to try to get my old desktop PC up and running tomorrow... thank you for everything

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Réponse 5 / 6
andre421 Posted messages 8 Registration date   Status Membre Last intervention  
 

no change ..
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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

You will have to be patient.

Good evening.

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Réponse 6 / 6
andre421 Posted messages 8 Registration date   Status Membre Last intervention  
 

Hello,

For your information, I have regained access to my Outlook mailbox.

Just a little formatting issue with one of my three email accounts.

Thank you for your support.

Have a great Sunday.
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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

Hello,

Okay, and thank you for the reply, and have a good Sunday to you too.

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